assistant special agent in charge resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Highly motivated, diversity focused, transformational leader with a unique blend of excellent interpersonal skills, successful team building in difficult situations, and experience in complex decision making in high stress environments. Outstanding ability to build collaborative relationships across a diverse workforce with partners, subordinates, and executives. Top Secret/SCI clearance with polygraph.


Transformational Leader

Team Building

Risk Management/Compliance

Mentoring and Coaching



Leading Change

Strategy and Vision

Work History
Assistant Special Agent in Charge, 05/2018 to Current
Norfolk SouthernHarrisburg, PA,
  • Led the National Security and Intelligence Branch of FBI Little Rock consisting of approximately 85 people with responsibilities for day-to-day operations in counterterrorism, counterintelligence, cyber matters, and weapons of mass destruction. Used a teamwork and mentoring approach with subordinate leaders and other employees to develop leadership skills and foster a culture that's team-oriented, people-focused, and mission-driven.
  • As part of the Executive Team, set the vision, culture, and strategy across all programs to ensure mission success with a solid work-life balance.
  • Worked as part of the Executive Team to instill a culture of diversity and inclusion through special emphasis programs, recruitment, and outreach to ensure the workforce is representative of the community it serves.
  • Handled numerous sensitive performance and disciplinary matters of employees by setting specific goals and objectives, conducting regular performance reviews, overseeing performance improvement plans, and immediately addressing disciplinary issues. Worked with subject matter experts and legal counsel to ensure appropriate application of HR policy and law to include FMLA, EEO, Reasonable Accommodations, Hiring/Promotion, Policy Implementation, Disciplinary Matters, EAP Matters, Budgeting, and others.
  • With the Executive Team, participated in community-based training on diversity, civil rights, and law enforcement with various community, religious, and civic groups. Additionally, as part of the Executive Team, led the FBI Citizens Academy annually - a multi-week program designed to build relationships with community and business leaders and strengthen the FBI's mission success through partnerships. Provided training to various groups on race-based extremism and work closely with the ADL to fight white supremacy extremism and other forms of violent racism.
  • Responsible for FBI Little Rock's Private Sector Engagement program, which is tasked with liaison and outreach with all major private sector partners in Arkansas, such as SPP. As part of the Executive Team, planned and led the Private Sector Executive Advisory Council, a unique approach to private sector engagement, which brought together the largest companies in Arkansas, to include SPP, in an effort to increase information sharing and threat mitigation.
  • As the "Leadership Ambassador" for FBI Little Rock, implemented leadership development initiatives to grow leadership and teamwork skills across all levels of the organization. Created a Leadership Council of peer-nominated people from all levels of the organization to use a team approach to advise, organize and lead various leadership initiatives.
  • Represented the FBI at speaking engagements across multiple private sector entities to increase liaison, provide training, and mitigate threats in various sectors, to include critical infrastructure.
  • Oversaw all administrative functions for the branch to include HR, budget, facilities, procurement, and policy/procedure reviews. Additionally, was responsible for leading promotion boards, hiring, resume review, and interviewing.
  • After recent significant social events, as an Executive Team, planned and led a facilitated discussion with employees concerning race relations, diversity, and inclusion specifically within the FBI Little Rock Field Office.
Supervisory Special Agent, 02/2016 to 05/2018
Federal Bureau Of InvestigationCity, STATE,
  • Leadership of the Joint Terrorism Task Force for the FBI in Arkansas, which consisted of Agents, Analysts, Task Force Officers, and numerous state, local, and federal partners.
  • Led the FBI response to all terrorism cases and incidents in Arkansas.
  • Worked collaboratively with federal, state, and local partners to ensure mitigation of all threats to the state and share intelligence with stakeholders.
  • Upon arrival, changed the strategic direction of the Task Force and trained the members on cutting edge counterterrorism methods needed for modern operations.
  • Oversaw the training and development of new employees and the continuing education of on-board employees.
  • Tasked by Executive Management to travel to a satellite office with numerous personnel and leadership challenges to correct the overwhelming performance and morale issues. Spent 30 days reviewing all performance, strategy, and leadership matters in the office. Implemented performance improvement plans for all employees then recommended and implemented leadership and strategy changes, which set the office on the path to a successful, teamwork-focused environment.
Supervisory Special Agent - Unit Chief/Program Manager, 06/2013 to 02/2016
Federal Bureau Of InvestigationCity, STATE,
  • Led a unit of approximately 25 people with program management responsibility for all International Terrorism investigations in an 18-state region.
  • Worked closely with other units and executive management to ensure a consistent implementation and enforcement of FBI policy across all 56 field offices.
  • Provided training, oversight, and funding for field offices to conduct high-priority counterterrorism investigations during the rise of ISIS.
  • Communicated the FBI's vision, direction, and strategy; provided training to a rotational workforce during a time of high stress and mission change; and ensured work-life balance and high morale. Additionally, provided mentorship and guidance to a group of employees moving through the FBI promotion process.
  • Tasked by executive management with the planning, execution, and leadership of a special project with short deadlines and 10 additional personnel, while still maintaining day-to-day leadership of the Unit. Provided a report on the project to the FBI Director for use in development of the overall FBI counterterrorism strategy.
Special Agent, 10/2005 to 06/2013
Federal Bureau Of InvestigationCity, STATE,
  • Investigated violent crimes in Indian Country such as homicides and child abuse, crimes in federal prisons, bank robberies, gangs, and crimes on the border. Additionally, conducted counterterrorism investigations, sensitive undercover operations, and human source operations.
  • Tasked by management to spend five months at the FBI Training Academy in Quantico, VA to mentor, lead, and train new FBI Agents.
  • Worked four months at an army base in Kuwait as part of the International Contract Corruption Task Force investigating corruption and fraud against the military.
  • Two trips to a European country to liaison and build a relationship with a foreign intel service and police department as part of a sensitive counterterrorism operation.
Bachelor of Arts: Criminal Justice, Expected in to Calvin College - Grand Rapids, MI
Bachelor of Science: Biochemistry, Expected in to Calvin College - Grand Rapids, MI
Master of Arts: Law Enforcement Administration, Expected in 02/2013 to University Of Phoenix - Tucson, AZ - Online,

GIAC Information Security Fundamentals (GISF) Certification

SANS Mgt512 Security Leadership Essentials for Managers

US Attorney's Office Award for Outstanding Work with Victims of Federal Crimes

Office of the Director of National Intelligence (ODNI) Joint Duty Certification

FBI Little Rock Leadership Ambassador

Anti-Defamation League (ADL) Terrorism Training for Law Enforcement Executives in Washington DC

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Resume Overview

School Attended

  • Calvin College
  • Calvin College
  • University Of Phoenix

Job Titles Held:

  • Assistant Special Agent in Charge
  • Supervisory Special Agent
  • Supervisory Special Agent - Unit Chief/Program Manager
  • Special Agent


  • Bachelor of Arts
  • Bachelor of Science
  • Master of Arts

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