Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.

Seasoned front desk Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Retail Sales Associate versed in merchandising, display design and customer relations.

Customer service and sales expert able to identify customer need and deliver solutions to problems.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Energetic and reliable shift manager well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

  • Relationship building
  • Skills assessments
  • Staff development
  • Inventory management
  • Schedule oversight
  • Opening and closing procedures
  • Training and mentoring
  • Invoice processing
  • High-energy attitude
  • Cheerful and energetic
  • High-end fashion knowledge
  • Adaptive team player
  • Inbound and outbound calling
  • Superior organization skills
  • Store maintenance
  • Dependable and reliable
  • Superb sales professional
  • Display design
  • Detail-oriented
  • Promotional support
  • Organized
  • MS Office proficient
  • Employee scheduling
  • Cash handling accuracy
  • Excellent multi-tasker
  • Strong communication skills
  • Inventory control procedures
  • Store planning and design
  • Savvy negotiator
  • Staff training and development
  • Superior communication skills
  • Personnel training and development
01/2015 to 09/2017 Assistant Preschool Teacher Ymca Kansas City | Platte City, MO,
  • Taught children foundational skills such as colors, shapes and letters
  • Enhanced sensory abilities by giving children access to numerous textures and shapes
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Organized and led activities to promote physical, mental and social development
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Tracked each child's progress and reported progress to parents
  • Maintained tidy and clean classroom consistent with safety and health standards
  • Kept youth safe and secure at facility and in public
  • Developed and implemented interesting and interactive learning media to increase student understanding of course materials
06/2017 to 05/2018 Swim Coach/ Receptionist Safe Splash Swim School | City, STATE,
  • Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel
  • Offered key information on benefits of healthy eating habits and adequate sleep schedules to boost performance in athletes
  • Encouraged all students to perform at personal best using positive reinforcement
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team
  • Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety
  • Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility
  • Worked with boosters, parents, and school administrators to handle support functions
  • Demonstrated proper form and stroke technique to athletes in water
  • Assessed student behavior and academic achievements to determine continued eligibility for program
  • Showed athletes proper techniques to avoid injuries
  • Ran drills and practices to help children to develop and improve sports skills
11/2018 to Current Shift Manager, Key Holder, Lead Receptionist Massage Height | City, STATE,
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Increased overall team efficiency and productivity
  • Ran daily reports to assess performance and make proactive adjustments
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
  • Oversaw schedules, accepted time off requests and found coverage for shifts
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
  • Developed new promotional strategies to increase customer base and market share, promoting memberships through diverse channels
  • Trained and supervised staff members
  • Documented receipts, employee hours and inventory movements
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Managed and mentored 14 staff members
  • Educated customers on product and service offerings
  • Expressed appreciation for patronage, inviting and encouraging customer return visits
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments
  • Trained new employees on company customer service policies and service level standards
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Fielded an average of 20 customer service calls per day
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
  • Maintained visually appealing and effective displays for the entire store
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
Education and Training
Expected in 06/2014 High School Diploma | Downers Grove South High School, Downers Grove, IL, GPA:
Expected in 02/2020 Certification | Ascetics Tricoci University of Beauty Culture, Glendale Heights, IL GPA:

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Resume Overview

School Attended

  • Downers Grove South High School
  • Tricoci University of Beauty Culture

Job Titles Held:

  • Assistant Preschool Teacher
  • Swim Coach/ Receptionist
  • Shift Manager, Key Holder, Lead Receptionist


  • High School Diploma
  • Certification

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