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Assistant Operations Manager Resume Example

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ASSISTANT OPERATIONS MANAGER
Summary

Business based professional with over 12 years of strong customer service experience, including supervisory oversight within the realm of hospitality management, strategic planning and marketing, sales tracking, billing and overseeing corporate accounts. A detailed manager, effective at creating positive environments where employees can thrive and succeed. Reliable & aware of direct competitors and strategies. Quality-driven and focused on keeping businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.

Skills
  • Management
  • Trained in Fast Environments
  • Quick pad, React, Photoshop, & Illustrator
  • Problem Resolution
  • Excellent Written and Verbal
  • Auditing/Billing/Invoicing
  • Remedy & Ticketing programs
  • Budget Managing
  • Benefits
  • Coaching
  • Customer service
  • Customer support
  • Data Analysis
  • Executive assistance
  • Fashion/Beauty/Artist
  • Small/Medium Business/Gov. Account management
  • Inventory
  • Leadership
  • Marketing
  • ACSS, MTAS, MARS, TRS, Trams,
  • Microsoft Office Suite
  • Safety Training/Compliance
  • Strategic sales
  • Recruiting/Hiring and training
  • Staff development talent
  • Performance reporting
  • Policies and procedures implementation
  • Process improvement strategies
  • Client relationships
Experience
08/2019 - 03/2020Assistant Operations ManagerSBM Management Services LP/T. Rowe Price | Owings Mills, MD
  • Plan, prepare, and develop work schedules of custodial personnel to
    ensure adequate service. Includes assigning routes.
  • Provide direct supervision, support, motivation, and coaching for a
    team of 32, including Team Leads and Front-line employees.
  • Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service.
  • Audit and maintain inventories, supplies, and equipment.
  • Act as liaison between company, customers, clients, employees, and
    subcontractors.
  • Manage budget, including cost estimate bid sheets and contracts.
  • Analyze budgets to identify areas in which reductions can be made.
  • Participate in the development of program/process improvements.
  • Maintain a safe work environment for self and employees by ensuring compliance with local, state, and federal regulations.
  • Direct personnel who are engaged in facilities operations.
  • Assist with human resource concerns and issues.
  • Provide excellent public speaking skills with the ability to create and deliver large presentations.
  • Provide excellent communication skills with the ability to work with high-level customers.
  • Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
  • Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
01/2015 - 06/2019Restaurant ManagerHorseshoe Casino | Baltimore, MD
  • Manage and supervise 20+ employees daily
  • Open and close restaurant
  • Audit all transactions submitted by server/bartender
  • Assign duties and responsibilities to foh employees
  • Provide training in food preparation, service, sanitation, and safety procedures
  • Create & implement training platforms for all new hires
  • Manage inventory
  • Analyze all operational concerns, and establish standard operating procedures to resolve issues and maintain operational consistency
  • Assure guest received consistent world class service
  • Develop marketing ideas and recommendations
  • Restaurant event host and coordinator
04/2010 - 12/2014Business/Government CoordinatorVerizon Wireless | Hanover, MD
  • Provided information and/or recommendations regarding function specific policies/activities, as well as the provision of peer to peer coaching and feedback
  • Analyzing various strategic based data, creating managerial reports for executive management reviewed customer accounts & identified opportunities to improve revenue & improvement of services; eliminating redundancies and creating business based efficiencies
  • Educated the customer on the benefits & pricing of recommended products & services
  • Sold organizational products to achieve & surpass mission based targets, goals and objectives
  • Managed customer invoices; making adjustments &/or corrections when needed
  • Diagnosed & resolved technical issues specific to provisioning, network connectivity and/or mobile device based issues
  • Networked with global enterprise advisor's to relay key information requirements for international travel
  • Performed quarterly review and analysis for corporate leadership, providing key actions-plans in charting and promoting improved organizational based results
  • Primary team lead/ assigned and successfully managed various key-projects Increased company revenue as measured by adjusted accessory revenue per day (AARPD)
Education and Training
Bachelor of Arts: Fashion Design & Marketing
American Intercontinental University
Associates of Science: Fashion Design & Marketing
International Academy of Design And Technology | Tampa, FL
Accomplishments
  • Led in a resource constrained environments to provide customer support for a growing and complex multi-service communities
  • Developed customer based programs to streamline and reduce overhead, while bringing balance to mission objectives, employee satisfaction and customer support
  • Implemented strategic ways to increase restaurant sales by developing "Masquerade Monday's", which successfully increased revenue
  • Lead manager, with exceptional sales, in charge of running weekly trivia night
  • Exceeded sales goals, by understanding client needs, based on account management
  • Freelance event coordinator
  • Promoted to business government coordinator
  • Created new departmental procedures manual to assist with training
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Resume Overview

Companies Worked For:

  • SBM Management Services LP/T. Rowe Price
  • Horseshoe Casino
  • Verizon Wireless

School Attended

  • American Intercontinental University
  • International Academy of Design And Technology

Job Titles Held:

  • Assistant Operations Manager
  • Restaurant Manager
  • Business/Government Coordinator

Degrees

  • Bachelor of Arts : Fashion Design & Marketing
    Associates of Science : Fashion Design & Marketing

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