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assistant office administrator resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Self-Motivated
  • Information Confidentiality
  • Creative Thinking
  • Office Supply Management
  • Issue Resolution
  • Customer Service
  • Prioritization and Time Management
  • Mail Sorting and Routing
  • Calendar Management
  • Data Entry
  • Expert in quickbooks
  • Problem Resolution
  • Documentation and Reporting
  • Call Records Maintenance
Experience
05/2022 to Current
Assistant Office Administrator Hd Supply Burnsville, MN,
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Consulted with customers to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted vendors to follow up on late invoices.
  • Verified insurance and made sure it had all the requirements.
01/2022 to 05/2022
Office Assistant Keurig Dr Pepper Fort Myers, FL,
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Routed agreements, contracts and invoices to correct recipients.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
09/2020 to 06/2021
Receptionist Fairview Health Services Golden Valley, MN,
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained professional tone at all times, including during peak rush hours.
05/2017 to 08/2020
Restaurant Manager Chica Las Vegas, NV,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 06/2018
High School Diploma:
Hollywood Hills High School - Hollywood, FL
GPA:

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Resume Overview

School Attended

  • Hollywood Hills High School

Job Titles Held:

  • Assistant Office Administrator
  • Office Assistant
  • Receptionist
  • Restaurant Manager

Degrees

  • High School Diploma

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