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Assistant Manager Pawn Broker Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
  • Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving aabilities.
  • 5 years of money handling experience
  • 6 years of customer service experience
  • 4 years of loan experience
Skills
  • Training
  • Sales growth
  • Loan processing
  • Negotiation
  • Accurate money handling skills
  • Good listening skills
  • Basic math
  • Conflict resolution
  • Teamwork
  • Reading comprehension
  • Leadership
  • Microsoft Office
  • Adaptability
  • Multitasking abilities
  • Price management
  • Refunds and exchanges
  • Identification checks
  • Cash register systems
  • Store merchandise stocking
  • Point of sale operation
  • Order taking
  • Currency counting
  • Wire Transfers
  • Cash Handling
  • Merchandising Knowledge
  • Stocking and Replenishing
  • Multi-tasking strength
  • Professional demeanor
  • Excellent people skills
  • Relationship building
  • Upselling
  • Problem-solving skills
  • Cash register operation
  • Merchandising understanding
  • Point of Sale Knowledge
  • Inbound and Outbound Calling
  • Verbal and written communication
  • Organization and Time management
  • Responsible
  • Critical thinking
Work History
09/2018 to Current Assistant Manager / Pawn Broker Home Depot | Mount Pleasant, SC,
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Worked with customers to develop loans worth up to $5000 according to personal needs, preferences and payment abilities.
  • Priced and resold items that remained unclaimed by owners within 60 days.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Educated customers and loan applicants about property values using POS database to demonstrate variances.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed store open and close procedures as part of shift responsibilities.
  • Sold variety of items to over 20 daily customers, working to upsell package items and exceed sales goals.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Organized store shelves to display most attractive inventory.
  • Processed new inventory to ready for stocking on sales floor.
  • Generated new loan business by making phone calls to potential clients.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
  • Received and processed payments for loan values and item purchased, recording all transactions in POS system.
  • Processed payments, handled cash and securely initiated bank deposits for $10000 revenue-grossing pawn shop.
  • Made loans on Electronics, Gun, Tool, etc after closely inspecting item values, collecting payments or tangible property as collateral.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Tracked stock using company inventory management software.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Conducted background checks for customers through FDLE.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
11/2016 to 03/2018 Customer Service/Sales Associate Labcorp | Raritan, NJ,
  • Positive first impressions to welcome existing, new and potential customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered constant flow of customer calls with minimal wait times.
  • Work with customers in person and Via telephone to answer questions, process transactions and resolve issues.
  • Handle customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Cash checks and money orders
  • Payday loans
  • Ensure Superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided and elevated customer experience to generate loyal clientele.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Operator the POS system to itemize and complete an average of 95% of customer purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Delivered excellent customer service and answered questions from borrowers throughout loan process.
  • Presented borrowers with information about repayment and terms of loans.
07/2015 to 06/2016 Customer Service Representative College Hunks Hauling Junk And Moving | Savannah, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Offered each customer top-notch, personal service support to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Earned management trust by serving as a key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation.
10/2014 to 06/2015 Crew Member Popeyes® Louisana Kitchen | City, STATE,
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas as needed.
  • Maintained fast speed of service, especially during rush times.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Collaborated with team members to complete orders.
Education
Expected in 05/2012 High School Diploma / GED | FSCJ, Jacksonville, FL, GPA:

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79Average

Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • FSCJ
Job Titles Held:
  • Assistant Manager / Pawn Broker
  • Customer Service/Sales Associate
  • Customer Service Representative
  • Crew Member
Degrees
  • High School Diploma / GED

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