Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Service-driven professional with 20-year background in the hospitality sector. Personable and dedicated. Desiring opportunity to use management, leadership, and industry knowledge in a busy environment. Effective at following and implementing training programs for new hire positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in Microsoft Office and Jonas POS. With in-depth understanding of training requirements for different positions and levels.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Microsoft Office
  • Staff training and development
  • Orientating
  • Customer rapport
  • Time Management
Experience
Assistant Manager of Dining Services, 06/2014 to Current
Motion RecruitmentAllentown, PA,
  • Delegated daily tasks to team members.
  • Mentored staff to enhance skills and achieve sales goals, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to promote productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards.
  • Organized schedules, workflows and shift coverage to meet expected business needs and demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Did product ordering for FOH- wine, beer, spirits, food items.
  • Responsible for formatting all menus and keeping up to date. (Food, Wine, & Cocktails) Special Menus when needed.
  • Running dinner and lunch service- table plotting, assigning servers to tables.
  • Leading pre-shift meetings with team for AM & PM services.
  • Assisting the team during service-talking with guests about wine, presenting wine, taking orders, etc.. anything that the team may need help with. Also, making an effort to speak with each table.
  • Developed a rapport with members, enhancing their experience and driving sales.
  • Booked dining reservations when needed. Monitored the pacing of tables to enhance the flow of service. Planned larger parties when needed.
  • When needed, handled guest complaints.
Office Assistant, 11/2019 to 10/2020
Anheuser-Busch InbevDallas, TX,
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Worked with outside company to create a company Website, set up to appear first when customers googled certain key words related to electrical & HVAC work. Set up Google my business account.
  • Provided content for website.
  • Received invoices.
  • Updated spreadsheets daily for jobs performed inside the mill (West Rock paper mill) and then emailed to appropriate staff & outside business partners.
  • Keep track of employee safety certifications & informed them of when they needed to update.
  • Created QR codes for all electric & HVAC equipment serviced by the company. The employee would then scan code and entered the data requested. This system was developed as a paper trail/proof of service. H&M was then able to track all work being performed with a date, time, and what was done. A way to ensure employees were doing their job and served as documentation to provide to West Rock if there were questions.
  • Entered data into spreadsheet logs for other HVAC work preformed that did not utilize QR code system.
  • Any other tasks given to me by my direct supervisor.
Server, 11/2013 to 06/2014
Fudge Street CafeCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Made deliveries.
  • Bar tended.
  • Bank runs for change.
  • Was the only server/host during AM shifts & weekday PM shifts.
Assistant Manager/Server, 11/1999 to 10/2013
Western Sizzlin Steak House And BuffetCity, STATE,
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Supervised staff preparing and serving meals daily.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Waited tables while being the MOD & host/cashier during lunch service daily.
  • When not waiting tables, filled in positions that called out for the shift.
  • Nightly paperwork & reports.
  • Cleaning all areas as needed.
Education and Training
High School Diploma: , Expected in 06/2001
Alleghany High School - Covington, VA
GPA:

1 year of Accounting at JRTC

1 year of Nursing Asst. program at JRTC

: General Studies, Expected in
Dabney S Lancaster Community College - Clifton Forge, VA
GPA:
: Business Administration And Management, Expected in
Liberty University - Lynchburg, VA
GPA:
Certifications

CPR

Serve Safe

TIPS

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Resume Overview

School Attended

  • Alleghany High School
  • Dabney S Lancaster Community College
  • Liberty University

Job Titles Held:

  • Assistant Manager of Dining Services
  • Office Assistant
  • Server
  • Assistant Manager/Server

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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