Service-driven professional with 20-year background in the hospitality sector. Personable and dedicated. Desiring opportunity to use management, leadership, and industry knowledge in a busy environment. Effective at following and implementing training programs for new hire positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in Microsoft Office and Jonas POS. With in-depth understanding of training requirements for different positions and levels.
Skills
Product and service knowledge
Sales monitoring
Microsoft Office
Staff training and development
Orientating
Customer rapport
Time Management
Experience
Assistant Manager of Dining Services, 06/2014 to Current Motion Recruitment – Allentown, PA,
Delegated daily tasks to team members.
Mentored staff to enhance skills and achieve sales goals, using hands-on and motivational leadership.
Directed and led employees, supervising activities to promote productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards.
Organized schedules, workflows and shift coverage to meet expected business needs and demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Implemented training processes for newly hired employees.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Did product ordering for FOH- wine, beer, spirits, food items.
Responsible for formatting all menus and keeping up to date. (Food, Wine, & Cocktails) Special Menus when needed.
Running dinner and lunch service- table plotting, assigning servers to tables.
Leading pre-shift meetings with team for AM & PM services.
Assisting the team during service-talking with guests about wine, presenting wine, taking orders, etc.. anything that the team may need help with. Also, making an effort to speak with each table.
Developed a rapport with members, enhancing their experience and driving sales.
Booked dining reservations when needed. Monitored the pacing of tables to enhance the flow of service. Planned larger parties when needed.
When needed, handled guest complaints.
Office Assistant, 11/2019 to 10/2020 Anheuser-Busch Inbev – Dallas, TX,
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Worked with outside company to create a company Website, set up to appear first when customers googled certain key words related to electrical & HVAC work. Set up Google my business account.
Provided content for website.
Received invoices.
Updated spreadsheets daily for jobs performed inside the mill (West Rock paper mill) and then emailed to appropriate staff & outside business partners.
Keep track of employee safety certifications & informed them of when they needed to update.
Created QR codes for all electric & HVAC equipment serviced by the company. The employee would then scan code and entered the data requested. This system was developed as a paper trail/proof of service. H&M was then able to track all work being performed with a date, time, and what was done. A way to ensure employees were doing their job and served as documentation to provide to West Rock if there were questions.
Entered data into spreadsheet logs for other HVAC work preformed that did not utilize QR code system.
Any other tasks given to me by my direct supervisor.
Server, 11/2013 to 06/2014 Fudge Street Cafe – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists.
Relayed orders and special requests to cooks.
Handled special customer requests such as separate checks and menu substitutions.
Made deliveries.
Bar tended.
Bank runs for change.
Was the only server/host during AM shifts & weekday PM shifts.
Assistant Manager/Server, 11/1999 to 10/2013 Western Sizzlin Steak House And Buffet – City, STATE,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Prioritized and organized tasks to efficiently accomplish service goals.
Supervised staff preparing and serving meals daily.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Waited tables while being the MOD & host/cashier during lunch service daily.
When not waiting tables, filled in positions that called out for the shift.
Nightly paperwork & reports.
Cleaning all areas as needed.
Education and Training
High School Diploma: , Expected in 06/2001 Alleghany High School - Covington, VA GPA:
1 year of Accounting at JRTC
1 year of Nursing Asst. program at JRTC
: General Studies, Expected in Dabney S Lancaster Community College - Clifton Forge, VA GPA:
: Business Administration And Management, Expected in Liberty University - Lynchburg, VA GPA:
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