Friendly hospitality worker with basic knowledge on concocting cocktail drinks and alcoholic beverages. Capable of maintaining composure when under pressure. Offering 9 years of experience in bartending providing patrons with superior service.
Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I am adaptive to changing menus and policies and independently handling customer issues. Problem-solver successful at managing time and preparing for future guests with efficient side work.
Self-motivated and dependable.Capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 12+ years of experience working in the customer service and hospitality business.
Skills
Staff training and development
Product and service knowledge
Inventory management
Inventory control
Prompt table clearance
Menu memorization
Food inspection
Effective customer upselling
Table setting arrangements
Liquor, wine and food service
Menu knowledge
Special dietary requirements
Dining customer service
Food safety understanding
Kitchen station support
Check payment processing
Price memorization
Health code requirements
Sanitizing protocols
Point of Sale (POS) system operations
Bussing expertise
Cleaning procedures
Equipment operation
Dining crew workflow optimization
Sales techniques
Effective sales techniques
Service prioritization
Conflict and dispute resolution
Troubleshooting skills
Seating assignment preparation
Time management
Proficient in mixology
Courtesy
Problem solving
Effective multi-tasker
Prior store management responsibilities
Courteous and professional demeanor
Wine, liquor and food service
Organizational ability
Produce knowledge
Excellent customer service
Cash register operation
Safe food handling
Service-oriented
Organizing and prioritizing
Following regulations
Customer service oriented
Inventory monitoring
Flexible and adaptable
Strong communication skills
Experience
Assistant Manager, Bartender, Server, Prep Cook, C, 02/2011 to 12/2019 Ascension Health – Pendleton, IN,
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Managed closing duties, including restocking items and reconciling cash drawer.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Served needs of as many as 20-40 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Worked closely with front-end staff to assist customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Maintained clean and orderly appearance throughout kitchen and dining area.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Prepared salads and appetizers to back up kitchen staff.
Organized and labeled stock of ingredients, keeping at appropriate temperatures.
Enforced company policies and procedures to strengthen operational standards across departments.
Monitored patrons to keep alcohol consumption in designated areas.
Presented completed orders to servers in an efficient manner.
Rotated stock items and ingredients to maintain efficiency and freshness.
Kept stations stocked and ready for use to maximize productivity.
Placed reservations through phone and email.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Reinvented cocktails to complement new menu options.
Drove sales and add-on purchases by promoting specific item options to customers.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Planned and prepared workflow schedules, delegating tasks for 10-15 member team.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Smoothly processed incoming orders, handling over 250 transactions per day with exceptional accuracy.
Trained new team members in cash register operation, stock procedures and customer service.
Kept stations stocked and ready for use to maximize productivity.
Operated POS terminals to input orders, split bills and calculate totals.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Cosmetologist, to Smart Styles – City, STATE,
Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended styles and treatments based on clients' needs and appearances.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended products to customers to meet current needs or resolve specific concerns.
Maintained relationships with 40 long-term clients while handling walk-in appointments daily.
Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Washed, colored, cut, dried and styled hair for about 3 clients each hour and a half.
Collected payment from customers and scheduled next appointments.
Cleaned massage rooms after use and prepared for next client.
Cleaned workstation, tools and equipment.
Assisted with basic bookkeeping needs such as filing and maintaining over 100 clients' records.
Scheduled 20 daily client appointments with necessary details including preferences and special needs.
Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Kept notes listing preferences and services provided to clients for quick reference.
Cook, Front Person, to Mazzios – City, STATE,
Set up and performed initial prep work for food items such as soups, sauces and salads.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Operated all kitchen equipment safely to avoid injuries.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Performed work station prep prior to shift start.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Server, Dishwasher , to Miller Grill – City, STATE,
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Cleaned garbage cans and trash receptacles.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Washed pots, pans and trays by hand and using industrial washing machine.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 compartment sink.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Sprayed all racked items with hot water to loosen and remove food residue.
Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Completed all assigned prep work.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Maintained clean and well-organized kitchen areas to promote efficiency.
Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Provided servers with clean utensils by washing and placing in storage bins.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Backed up team members during heavy work periods to maximize team coverage.
Organized clean utensils in storage bins for servers to access easily.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maintained assigned areas to keep organized and clean to reduce accidents.
Education and Training
High School Diploma: , Expected in 05/2011 El Reno High school - EL RENO, Oklahoma GPA:
Other: Cosmetology, Expected in 05/2012 Canadian Valley Technology Center - Cowan/Yukon/Czech - Yukon, OK GPA:
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School Attended
El Reno High school
Canadian Valley Technology Center - Cowan/Yukon/Czech
Job Titles Held:
Assistant Manager, Bartender, Server, Prep Cook, C
