Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Friendly hospitality worker with basic knowledge on concocting cocktail drinks and alcoholic beverages. Capable of maintaining composure when under pressure. Offering 9 years of experience in bartending providing patrons with superior service.

Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. I am adaptive to changing menus and policies and independently handling customer issues. Problem-solver successful at managing time and preparing for future guests with efficient side work.

Self-motivated and dependable.Capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 12+ years of experience working in the customer service and hospitality business.

Skills
  • Staff training and development
  • Product and service knowledge
  • Inventory management
  • Inventory control
  • Prompt table clearance
  • Menu memorization
  • Food inspection
  • Effective customer upselling
  • Table setting arrangements
  • Liquor, wine and food service
  • Menu knowledge
  • Special dietary requirements
  • Dining customer service
  • Food safety understanding
  • Kitchen station support
  • Check payment processing
  • Price memorization
  • Health code requirements
  • Sanitizing protocols
  • Point of Sale (POS) system operations
  • Bussing expertise
  • Cleaning procedures
  • Equipment operation
  • Dining crew workflow optimization
  • Sales techniques
  • Effective sales techniques
  • Service prioritization
  • Conflict and dispute resolution
  • Troubleshooting skills
  • Seating assignment preparation
  • Time management
  • Proficient in mixology
  • Courtesy
  • Problem solving
  • Effective multi-tasker
  • Prior store management responsibilities
  • Courteous and professional demeanor
  • Wine, liquor and food service
  • Organizational ability
  • Produce knowledge
  • Excellent customer service
  • Cash register operation
  • Safe food handling
  • Service-oriented
  • Organizing and prioritizing
  • Following regulations
  • Customer service oriented
  • Inventory monitoring
  • Flexible and adaptable
  • Strong communication skills
Experience
Assistant Manager, Bartender, Server, Prep Cook, C, 02/2011 to 12/2019
Ascension HealthPendleton, IN,
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Served needs of as many as 20-40 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Worked closely with front-end staff to assist customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Prepared salads and appetizers to back up kitchen staff.
  • Organized and labeled stock of ingredients, keeping at appropriate temperatures.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Presented completed orders to servers in an efficient manner.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Kept stations stocked and ready for use to maximize productivity.
  • Placed reservations through phone and email.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Trained new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Reinvented cocktails to complement new menu options.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Planned and prepared workflow schedules, delegating tasks for 10-15 member team.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Smoothly processed incoming orders, handling over 250 transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Cosmetologist, to
Smart StylesCity, STATE,
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Maintained relationships with 40 long-term clients while handling walk-in appointments daily.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Washed, colored, cut, dried and styled hair for about 3 clients each hour and a half.
  • Collected payment from customers and scheduled next appointments.
  • Cleaned massage rooms after use and prepared for next client.
  • Cleaned workstation, tools and equipment.
  • Assisted with basic bookkeeping needs such as filing and maintaining over 100 clients' records.
  • Scheduled 20 daily client appointments with necessary details including preferences and special needs.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Kept notes listing preferences and services provided to clients for quick reference.
Cook, Front Person, to
MazziosCity, STATE,
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Operated all kitchen equipment safely to avoid injuries.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Performed work station prep prior to shift start.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Server, Dishwasher , to
Miller GrillCity, STATE,
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Cleaned garbage cans and trash receptacles.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 compartment sink.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Completed all assigned prep work.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Provided servers with clean utensils by washing and placing in storage bins.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Backed up team members during heavy work periods to maximize team coverage.
  • Organized clean utensils in storage bins for servers to access easily.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maintained assigned areas to keep organized and clean to reduce accidents.
Education and Training
High School Diploma: , Expected in 05/2011
El Reno High school - EL RENO, Oklahoma
GPA:
Other: Cosmetology, Expected in 05/2012
Canadian Valley Technology Center - Cowan/Yukon/Czech - Yukon, OK
GPA:

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Resume Overview

School Attended

  • El Reno High school
  • Canadian Valley Technology Center - Cowan/Yukon/Czech

Job Titles Held:

  • Assistant Manager, Bartender, Server, Prep Cook, C
  • Cosmetologist
  • Cook, Front Person
  • Server, Dishwasher

Degrees

  • High School Diploma
  • Other

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