Assistant Head Housekeeper Resume Example Fairfield Inn & Suites

ASSISTANT HEAD HOUSEKEEPER

Summary

Efficient Maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated over 1 years of industry experience. Advanced knowledge of Hotel maintenance and repairs.

Skills

Communications, CSR, Customer Support, Call Center, Hospitality
Assessments
Workplace English -- Highly Proficient
July 2019
Understanding spoken and written English in work situations.
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Development in any professional field.
Schedule appointments
Call Center
CNA
Com
Customer Service

Customer Service Skills
Customer Support
English
Written
Collecting vital signs
Preparing meals
Able to lift 50 pounds
Calm and level-headed under duress
General housekeeping ability
Quick problem solver
Detail-oriented
Valid Virginia driver's license

Experience

Assistant Head Housekeeper / Fairfield Inn & Suites - Wytheville, VA06/2019 - Current

I perform housekeeping dutys.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Collaborated with multiple departments to maximize workflow and efficiency.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Implemented improved training procedures to better develop new personnel.
Provided insight and information to management regarding onsite improvement project specifications.
Managed team of employees, daily progress reports and overall project planning.
Delegated daily tasks to employees to manage resources and meet deadlines.

Customer Service Representative / Teleperformance - Marion, VA10/2016 - 01/2017

I took incoming customer calls to schedule appointments and resolve complaints.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.

CNA - Certified Nursing Assistant / VALLEY HEALTH CARE CENTER - Chilhowie, VA02/2015 - 09/2016

I cared for the elderly.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Documented patient intake and dietary requirements and assisted with feeding.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Collected specimens, monitored vitals and maximized patient comfort.
Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Provided personal nursing assistance in pre- and post-operative situations.

CNA - Certified Nursing Assistant / Grace Healthcare - Abingdon, VA01/2014 - 01/2015

I cared for the elderly and did light housekeeping.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Documented patient intake and dietary requirements and assisted with feeding.
Documented activities and recorded information in EMR system.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Collected specimens, monitored vitals and maximized patient comfort.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.

Education and Training

DiplomaMshs

Additional Information

Authorized to work in the US for any employer

Resume Overview

Companies Worked For:

Fairfield Inn & Suites
Teleperformance
VALLEY HEALTH CARE CENTER
Grace Healthcare

Job Titles Held:

Assistant Head Housekeeper
Customer Service Representative
CNA - Certified Nursing Assistant

Degrees

Diploma

Assistant Head Housekeeper Resume Example

Resume Score: 80%

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