Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Accomplished Administrative Assistant with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 15 staff members.
Collaborated with team of 10 in the development on good skills on Records Management Systems.
Resolved product issue through consumer testing.
Skills
Critical thinking
Computer skills
Planning and Coordination
Supervision
Leadership
Conflict resolution
Troubleshooting
Customer Service
Verbal and written communication
Teamwork
Travel Arrangements
Employee Development
Appointment Scheduling
Correspondence Preparation
Filing
Travel Administration
Data Confidentiality
Travel Arrangements Coordination
Work History
Assistant Group Home Manager, 04/2015 to 12/2020 National Automotive Experts – Strongsville, OH,
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Protected clients' monies and property, including tracking spending and reconciling accounts.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Created all staff work schedules so each shift had appropriate number of employees for coverage.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Offered learning opportunities to help residents develop important life skills.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Data Entry Specialist, 04/2010 to 05/2014 Archcare – Staten Island, NY,
Entered numerical data into databases with speed and accuracy using 10-key pad.
Compiled data and reviewed information for accuracy prior to input.
Located and corrected data entry errors and reported to management.
Monitored database updates and verified for correctness.
Evaluated source documents to locate information needed for each data entry field.
Executed data verification to detect errors.
Drafted reports for upper management as directed.
Managed large data projects, including workflow scheduling, data entry and accuracy verification.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Reviewed completed work for compliance with regulations.
Sorted documents and maintained organized filing process.
Identified data entry errors and reported to necessary departments.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Senior Records Officer , 07/2001 to 10/2009 Makerere University/ Case Western University Coll – City, STATE,
Assisted with typing, data entry and answering incoming calls as required.
Sorted all paperwork and documents alphabetically and according to dates and significance.
Checked daily incoming paperwork and documents and made copies before filing.
Followed confidentially regulations to maintain privacy.
Updated records with new information.
Kept accurate log of all requests for medical information and records.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Reviewed charts and flagged incomplete or inaccurate information.
Managed system conversion and maintained minimal downtime during updates.
Interacted and communicated easily with department personnel and public.
Maintained accuracy, completeness and security for medical records and health information.
Administrative Coordinator, 07/2000 to 04/2001 Action For Children International – City, STATE,
Prepared detailed documents and reports in adherence administrative processes.
Transcribed meeting minutes for management's records.
Reduced intake processes time by developing application tracking and filing systems.
Monitored and directed incoming mail and prepared outgoing mail.
Collaborated in timely processing of billing and accounts receivables.
Made travel arrangements for staff members.
Addressed questions and managed communications with patients and insurance agents.
Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Bachelor of Science: Applied Management(Human Resource Management), Expected in 05/2022 Alliant International University - San Diego, CA GPA:
Associate of Science: Business Administration And Management, Expected in 01/2000 Institute Of Accounting & Business Administration - Kampala, Uganda, GPA:
GED: , Expected in 12/1997 Comprehensive High School - Kampala, Uganda, GPA:
High School Diploma: , Expected in 11/1994 Kololo High School - Kampala, Uganda, GPA:
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