Assistant Floor Manager Housekeeper Resume Example
To obtain knowledge within a reputable, fast growing organization, with the opportunity for advancement
• Trained all new housekeepers in various specialties within a tight deadline.
• Developed and implemented written and interactive training material for training new housekeeping staff.
• Planned and facilitated team member daily meetings, increased output by 30%
• Prepared and rendered yearly performance evaluations for housekeepers
I conducted daily meetings for all staff on the floor. Maintained clear and precise communication between all departments. Provided leadership and support to all the hotel staff. Assisted in all scheduling, training, development and couching of staff; as well as conducting performance and salary reviews. Trained staff by following OSHA and hotel guidelines for safe handling of all housekeeping chemicals and equipment's.
- Plan, organize and direct team members to ensure high customer satisfaction
- Inspect guest rooms and public places within the hotel to ensure cleanliness
- Respond to guest complaints immediately
- Train new and existing employees in training procedures and upgrades
- Plan and facilitate team member meetings
- Worked closely with in house Engineers to resolve issues within right time frame
- Delegated assignments and supervise all staff
I was in charge of making all staff schedules, payroll, time off and maintain departments records of EVS and housekeeping. Ensured accuracy of replacements for absent employees and terminations. Liaison for housekeeping department and payroll to ensure accuracy of the employees payroll houses and paycheck. Managed new guest arrivals and ensured the guests rooms were maintained upon the guests arrival. Conducted hourly numbers of the hotel which maintained exact amount of vacant and occupied rooms.
- Kept records of room availability and guests' accounts, manually or using computers.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Assisted guests with any special requests during their visits.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
- Responsible for making sure we had the right amount of staff on shift and schedules.
- Forecast flex time off according to the hotel's room occupancy and gave recommendations and reports to management.
Conducted all inside photographers of customer entering and exiting the Condole Ride. In charge of printing and reviewing all images to meet the needs of the customers. Sales of various amount of packages to customer regarding photographs and other related products.
- Responded to all customer inquiries in a timely manner.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
Greeted all members coming into the fitness center. Followed all check in procedures and answered all incoming inquiries to obtain appropriate information to management team. Handled all members services issues from account changes, billing, payments, members records to lost and found. Kept inventory off all equipment in the fitness center including facility , janitorial products and maintenance logs.
Prevented store losses using awareness, attention to detail and integrity.
Organized the equipments by returning all weight to its proper place.
Regularly sought opportunities to up sell and add on additional memberships.
Compiled weekly monetary reports and records for managers.
Guaranteed positive customer experiences and resolved all customer complaints.
• Over Seven years' extensive experience in housekeeping and management
• Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions
• Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members
• Hands on experience in managing daily systems use and management, cost control and overall productivity
• In depth knowledge of assisting in monitoring team members' performances and working towards further development
Billings, Coaching, Counseling, Customer Service, first aid, Forms, Front Office, Inventory, leadership, Access database, Microsoft Office, payroll, maintenance repairs, safety, Sales, scheduling, telephone, meetings, coordinating.
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Resume Overview
School Attended
- Burk Horizon High School West Harmon Ave Las
Job Titles Held:
- Assistant Floor Manager Housekeeper
- Scheduling Attendant / VIP Coordinator
- Photographer/Cashier
- Service Representative Lead
Degrees
- High School Diploma
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