Experienced Correctional Officer with 20 years in criminal justice and law enforcement. Safety-oriented, fair and professional when dealing with unruly offenders and problem situations.
Computer Skills Microsoft Office Suite: Word, Excel, Outlook and Internet Research
Corrections experience OSHA Knowledge
Firearm Basic Training Texas Risk Assessment
Suicide Prevention training Risk analysis
State and federal legal knowledge Customer Service expertise
Assistant Field Training Officer02/1995 to CurrentTexas Department of Criminal JusticeSan Antonio, TXMonitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Assisted in restraining violent and unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Conducted internal security checks and counts maintain correct and physical head count at all times. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Received property from incoming inmates, provided receipts and inspected items for contraband. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Enforced resident behavior management system and wrote incident reports for infractions. Attended regular trainings and maintained appropriate certifications. Assist the Risk Manager in daily operations in carrying out assigned duties and responsibilities for safety and health. Conduct daily inspections to buildings, facilities and perimeter areas to inspect damage to property. Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and emergencies. Act as first responder for medical emergencies. Conducted monthly reviews and security audits and made recommendations to management based on findings. Conduct monthly safety training with staff and offenders to ensure all policies, procedures and regulations are adhered to by enforcing all building rules and regulations. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Developed and implemented training procedures for all newly hired personnel. Conduct accidents and injury investigations. Inspect emergency fire equipment. Investigate worker's compensation claims and enter into data base. Knowledge of hazardous material and hazardous waste procedures. Effectively trained employees and on techniques for managing offenders. Developed and implemented training procedures for all newly hired personnel. Scheduled preventive maintenance for deficiencies, smoke detectors and broken equipment. identify deficiencies daily on work order log and report to maintenance department to generate a work order for Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Developed effective relationships with all call center departments through clear communication. Created testing and evaluation procedures. Presented training information via role playing, simulations and team exercises. Offered specific training programs to help employees maintain and improve job skills. Observe, Evaluate and certify employee completion of training course. Unit Maintenance Inspector (10.20 Officer) Texas Department of Criminal Justice Recommended new equipment and maintenance procedures to the facility manager. Inspected and made minor repairs. Identify deficiencies and make recommendations for process improvements. Maintained up-to-date and accurate repair logs. repairs. Order Entry Operator/Customer Service QVC Interacted with customers on shipping statuses and expedited orders. Assisted customers with ordering product and resolve questions, issues and complaints. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. Properly directed inbound calls in phone queues to improve call flow. Transfer calls to appropriate department for customer assistance. Developed rapport with the customer base by handling difficult issues with professionalism.
Certificate of Completion: Office ManagementPalo Alto CollegeOffice Management Palo Alto College Certificate of Completion: Office Management
High School Diploma: General EducationFayetteville Technical Community CollegeFayetteville Technical Community College Legal Secretarial Detroit College of Business High School Diploma: General Education