Driven Clinical/Executive/Administrative Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Reliable professional with a keen focus on detail, accuracy and the impact of the finished product. Expertise in Microsoft Office and various Healthcare software. Ambitious, dedicated and 5 motivated individual bringing 10 years of experience supporting multiple senior vice presidents, executive 7 directors and senior partners.
Exceptional verbal/written communication
Strong organizational skills
Sharp problem solver
Energetic work attitude
Customer service expert
Microsoft Office proficiency
Articulate and well-spoken
Meticulous attention to detail
Exceptional analytic abilities
Works well under pressure
Administrative support specialist
Executive presentation development
Collaborative team playerr
Healthcare billing proficiency
Successfully planned and executed corporate meetings, lunches and special events for groups of 30 employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Assistant Facility AdministratorAug 2013 to Dec 2015 DaVita Inc － Pontiac, MI
Welcome patients and visitors in person or on the telephone; answering or referring inquiries.
Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensure availability of treatment information by filing and retrieving patient records.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Aid patients in distress by responding to emergencies.
Protect patients' rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures, as well as reporting needed changes.
Executive/Administrative AssistantAug 2008 to Feb 2013 Henry Ford Health System － Detroit, MI
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests.
Perform clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
Investigated and analyzed client complaints to identify and resolve issues.
Computer Proficient in most programs, including Microsoft Office Software.
Created PowerPoint presentations that were successfully used for business development.
Document Organization Developed and created effective filing system to accelerate paperwork processing.
Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Conserved executives time by reading, researching, routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Represented executive(s) by attending meetings in the executive's absence; speaking for the executive.
Maintaining customer confidence and protects operations by keeping information confidential.
Prepared reports by collecting and analyzing information.
Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
As well as securing information by completing data base backups.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Continuously maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed to the best of my abilities.
Medical Records Clerk/Clinical Service RepresentativeAug 2008 to Feb 2013 Henry Ford Health Systems － Detroit, MI
Compiled, verified, and filed medical records of hospital or other health care facility: Prepared folders and maintains records of newly admitted patients.
Reviewed medical records for completeness, assembled records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
Compiled statistical data, such as admissions, discharges, deaths, births, and types of treatment given.
Utilized health system programs to enter and retrieve data and type correspondence and reports.
As well as assisting other workers with coding of records.
Responsible for safeguarding patient records.
While performing other clerical tasks such as answering phones, faxing.
BA, Business Administration/Information Systems/Healthcare AdministrationColorado Tech University － Colorado Springs, COBusiness Administration/Information Systems/Healthcare Administration