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assistant executive housekeeper resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

A professional Executive Director of Housekeeping Operations who is capable of directing and administering all Housekeeping operations to ensure the overall cleanliness, product quality, and financial profitability.

I am highly attentive, friendly, efficient, and courteous providing all guests with exceptional service and a clean safe environment throughout their stay. I am effective at listening and understanding, clarifying concerns raised by employees and guests. I am able to effectively communicate both verbally and written, with all levels of employees and guests. I am a self-starter who knows and understands the importance of each role within Housekeeping and how each role plays its part in the success of the department.

Skills
  • Administrative
  • Budgeting
  • Bloodborne pathogen training
  • Chemical handling
  • Counseling
  • Documentation
  • Ergonomics and safety training
  • Exceptional time management
  • Focused and detail-oriented
  • Forecasting
  • Front Office
  • Hiring
  • Inventory control
  • Labor relations
  • Leadership
  • Meetings
  • Payroll
  • Performance reviews
  • Policies
  • Quality
  • Safety
  • Scheduling
  • Strategy
  • Supervision
  • Staff management
Experience
Assistant Executive Housekeeper, 03/XXX7 - Current
Drury Hotels Greenville, SC,
  • Supervise daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Ensure that staffing is maintained at an appropriate level to match business demand.
  • Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Handle all guest complaints expeditiously to complete resolution.
  • Provide solutions to improve problem areas and assist in implementing corrective measures.
  • Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Supports and supervise an effective inspection program for all guestrooms and public space.
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventory stock to ensure adequate supplies.
  • Ensure all employees have proper supplies, equipment and uniforms.
  • Communicate areas that need attention to staff and follows up to ensure understanding.
  • Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establish and maintain open , collaborative relationships with employees and ensure other managers do the same.
  • Schedule employees to business demands and for tracks employee time and attendance.
  • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Observe service behaviors of employees and provides feedback to individuals.
  • Ensure employee recognition is taking place on all shifts.
  • Solicit employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Act in accordance with companies labor relations philosophy, strategy, and procedures as well as the specific policies as set forth in the collective-bargaining.
  • Coordinate service with offsite laundry facility.
  • Ensure that all public, back of the house, associate, and guess areas are clean with quality standards of hotel operations.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
Executive Housekeeper, 05/XXX4 - 12/XXX6
Aimbridge Hospitality Jonesboro, AR,
  • Motivated, coached, counseled and disciplined all Housekeeping personnel according to standard operating procedures.
  • Ensured compliance to training, using the steps to effective training according to brand standards.
  • Established and maintained a regularly scheduled cleaning program (i.e.
  • Floor care, hard cleaning, mattress flipping, etc.) and maintained a detailed checklist for each position.
  • Maintained and controlled all housekeeping equipment.
  • Conducted monthly guest supplies and cleaning supplies inventories.
  • Conducted all Housekeeping interviews and followed hiring procedures according to standard operating procedures.
  • Developed employee morale and ensured training of Housekeeping personnel.
  • Inspected rooms daily, and ensured that some rooms are inspected with supervisors on a daily basis.
  • Ensured that public areas, guest rooms and back-of-house areas are cleaned to brand standards.
  • Maintained required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Monitored work orders submitted to Engineering according to hotel procedures.
  • Conducted pre-shift meetings for room attendants and housemen.
  • Balanced and cleared room status nightly; compared the p.m.
  • Housekeeping report with the PMS room status report and resolved any discrepancies.
  • Reviewed worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepared employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Established and maintain key control system.
  • Reviewed Housekeeping log book and Guest Request log on a daily basis.
Director of Housekeeping, 08/XXX1 - 04/XXX4
Hei Hotels & Resorts Reston, VA,
  • Ensured and maintained cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms.
  • Lead, directed and administered all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitored and developed team member performance to include, but not limited to, interviewing and training potential employees, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Ensured proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies.
  • Participated in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments.
  • Determined vendors who would provide the best product available with financial consideration.
  • Managed administrative duties, including payroll, ordering all cleaning materials, and operating expenses.
  • Meet room goals to ensure all rooms are cleaned in the appropriate amount of time.
  • Established scheduling and planning daily work assignments in accordance with budget guidelines.
  • Conducted regular inspections of guestrooms and provide feedback and additional training to staff.
  • Coordinated with the Front Office to ensure hotel is achieving high levels of guest satisfaction.
  • Ensured housekeeping staff had the proper tools to do their jobs, and that training has been provided to ensure that they used properly and are in proper working order.
  • Demonstrated effective leadership.
Executive Housekeeper, 02/2007 - 07/XXX1
Aimbridge Hospitality Key West, FL,
  • Managed day-to-day operations of the Housekeeping Department •Provided an issue free work environment through motivation, support, empowerment, and development for all personnel.
  • Directed all hotel housekeeping and general maintenance activities for the hotel.
  • Provided training for and maintain safety and security standards for equipment, supplies, personnel, and work areas.
  • Maintain Housekeeping inventory control as it relates to equipment, supplies, and uniform.
  • Submitted requisitions for needed supplies in line with forecast and budget and outside services for approval.
  • Conducted and/or approved associates 90 day and annual performance reviews.
  • Evaluated performance of housekeeping staff and took corrective action when necessary.
  • Prepared and adjusted work schedules in accordance with staffing guidelines and labor forecast and processed payroll accordingly.
  • Maintained and administered linen inventory, responsible for action plans to address shortages.
  • Monitored all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • Performed room inspections, upholding standards and quality of guest rooms.
  • Ensured that associates up held all services, procedures, and communication standard as outlined by Standard Operating Procedures.
  • Solved, rectified, and mediated all guest complaints and generated guest complaint report.
Education and Training
Associates: Hospitality Management, Expected in XXX0
-
Tallahassee Community - Tallahassee, FL
GPA:
Status -
High School Diploma: , Expected in 1996
-
Florida Community College - Jacksonville, FL
GPA:
Status -

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Resume Overview

School Attended

  • Tallahassee Community
  • Florida Community College

Job Titles Held:

  • Assistant Executive Housekeeper
  • Executive Housekeeper
  • Director of Housekeeping
  • Executive Housekeeper

Degrees

  • Associates
  • High School Diploma

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