Assistant Executive Housekeeper Resume Example
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ASSISTANT EXECUTIVE HOUSEKEEPER
Summary
Office/Department manager with 10+ years experience. Great communicator and team player. Very dependable, reliable and willing to work long hours. Work well under pressure.
Competent Asst. Executive Housekeeper with over 6 years of experience in providing excellent housekeeping services in hotel and private residence settings. Capable of handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.
Skills
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Experience
Drury Hotels | Sugar Land , TXAssistant Executive Housekeeper03/2016 - Current
- Managed 30+ employees
- Created room cleaning lists for 30+ housekeepers
- Daily communication with GM
- Input data into Opera computer program
- Inventory and ordering of linen and cleaning products
- Performed interviews for potential new hires
- Employee evaluations and communications
- Disciplinary and Kudos actions
- Detailed inspection of rooms
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Thoroughly cleaned hotel, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Hyatt | Washington , DCHousekeeping Inspector02/2015 - 03/2016
- Coached new housekeepers by demonstrating approved cleaning procedures.
- Checked 100+ rooms per day to verify vacancies post-checkout.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Supervised 20+ and reported performance to Director of Rooms
- Effectively communicated with Director of Rooms and employees
- Handled guest issues and aided in a resolution to insure guest were pleased.
Department Of Homeland Security | Grand Forks , NDTraining Specialist04/2002 - 06/2008
- Tracked attendees, participation and understanding of course material.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Trained employees on new software with minimum level of frustration and training friction.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
- Educated, coached and mentored several new hires in patient services department.
- Insurance verifications
- Productive scheduling for up to 8 dentists and several hygienists.
- Communicated with CEO daily on progress of training and goals being met.
- Created and implemented 10 day Power Point training/presentation for New Hire Employees.
- Responsible for training of active Patient Representatives in all areas as needed.
- Performed evaluations of 30+ employees and reported to Human Resources.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Developed complete training programs and led training using expert learning techniques.
Giant Eagle | Bedford , OHDepartment Manager
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed Gifts dept. and rental car department with 3 employees
- Hired and trained new employees
- Conducted performance reviews for employees.
- Maintained all keys and inventory of 20+ rental cars to include maintaining scheduled maintenance required.
- Responsible for issuing temporary plates via the state registration system.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Utililzed excellent math skills to maintain accurate inventory levels.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Lbj High School | City, StateHigh School Diploma05/1980
Austin Community College | City, StateBusiness Administration And Accounting Principles
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Resume Overview
School Attended
- Lbj High School
- Austin Community College
Job Titles Held:
- Assistant Executive Housekeeper
- Housekeeping Inspector
- Training Specialist
- Department Manager
Degrees
- High School Diploma
Business Administration And Accounting Principles
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