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Assistant Executive Housekeeper Resume Example

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ASSISTANT EXECUTIVE HOUSEKEEPER
Summary

Office/Department manager with 10+ years experience. Great communicator and team player. Very dependable, reliable and willing to work long hours. Work well under pressure.

Competent Asst. Executive Housekeeper with over 6 years of experience in providing excellent housekeeping services in hotel and private residence settings. Capable of handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.

Skills
  • Training program design
  • Project development
  • Training program development
  • Awesome training skills
  • Interior and exterior cleaning
  • Excellent communication skills both written and verbally
  • Focused and detail-oriented
  • Team Building/Teamwork
  • Problem-solving skills
  • Leadership with excellent decision making skills
  • Great management skills
  • Superb customer service skills
  • Exceptional time management
Experience
Emerald Beach Hotel | Corpus Christi, TXAssistant Executive Housekeeper03/2016 - Current
  • Managed 30+ employees
  • Created room cleaning lists for 30+ housekeepers
  • Daily communication with GM
  • Input data into Opera computer program
  • Inventory and ordering of linen and cleaning products
  • Performed interviews for potential new hires
  • Employee evaluations and communications
  • Disciplinary and Kudos actions
  • Detailed inspection of rooms
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Thoroughly cleaned hotel, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Holiday Inn | Corpus Christi, TXHousekeeping Inspector02/2015 - 03/2016
  • Coached new housekeepers by demonstrating approved cleaning procedures.
  • Checked 100+ rooms per day to verify vacancies post-checkout.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Supervised 20+ and reported performance to Director of Rooms
  • Effectively communicated with Director of Rooms and employees
  • Handled guest issues and aided in a resolution to insure guest were pleased.
Longhorn Dental Associates | Austin, TXTraining Specialist04/2002 - 06/2008
  • Tracked attendees, participation and understanding of course material.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Educated, coached and mentored several new hires in patient services department.
  • Insurance verifications
  • Productive scheduling for up to 8 dentists and several hygienists.
  • Communicated with CEO daily on progress of training and goals being met.
  • Created and implemented 10 day Power Point training/presentation for New Hire Employees.
  • Responsible for training of active Patient Representatives in all areas as needed.
  • Performed evaluations of 30+ employees and reported to Human Resources.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Developed complete training programs and led training using expert learning techniques.
Lost Pines Toyota | Bastrop, TXDepartment Manager
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed Gifts dept. and rental car department with 3 employees
  • Hired and trained new employees
  • Conducted performance reviews for employees.
  • Maintained all keys and inventory of 20+ rental cars to include maintaining scheduled maintenance required.
  • Responsible for issuing temporary plates via the state registration system.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Utililzed excellent math skills to maintain accurate inventory levels.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Lbj High School | Austin, TXHigh School Diploma05/1980
Austin Community College | Austin, TXBusiness Administration And Accounting Principles
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Resume Overview

Companies Worked For:

  • Emerald Beach Hotel
  • Holiday Inn
  • Longhorn Dental Associates
  • Lost Pines Toyota

School Attended

  • Lbj High School
  • Austin Community College

Job Titles Held:

  • Assistant Executive Housekeeper
  • Housekeeping Inspector
  • Training Specialist
  • Department Manager

Degrees

  • High School Diploma
    Business Administration And Accounting Principles

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