Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Executive manager with over 18 years of successful experience in the non-profit community development industry. Recognized consistently for performance excellence and contributions to success in providing programs and services in support of a cultural diverse population. Strengths in strategic planning and change management backed by training in Organizational Management.

  • Proficiency with Microsoft Suite
  • Safety awareness proficiency
  • Professional networking
  • Deep knowledge of psychology
  • Policy and procedure improvements
  • Team leadership and direction
  • Problem resolution
  • Regulatory Compliance
  • Operational improvement
  • Succession planning
  • Recruitment and retention strategies
  • Organizational Development
  • Training and mentoring
Work History
Assistant Director of Energy Services, 04/2015 to Current
AnyscaleSan Francisco, CA,
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Improved success of program by making proactive adjustments to operations.
  • Delivered and maintained training for staff development.
  • Provided management oversight and operational control of annual programs valued at more than $4, 000,000,000.
  • Supervised and performed oversight for 7 direct reports and 20 department staff.
  • Met and collaborated with Production Supervisor and Heating Supervisor to uncover programmatic issues, identify applicable solutions and offer guidance in monthly and year end goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update departments on program details and milestones.
  • Instituted quality systems within organization encompassing training, corrective and preventative action.
  • Resolved client issues quickly using effective listening, emotional intelligence and accommodation skills, increasing customer satisfaction.
  • Identified costs control for program expenses to maintain compliance in line with grantee management budget(s).
  • Monitored progress of programs, using and applying strict programming guidelines and directives in compliance with public and private sectors.
  • Led weatherization team in delivery of more than 450 completed projects, resulting in contractual goals and budget expenditures for WarmChoice, Home Weatheriztaion Assistance and Community Connection programs.
Marketing Manager, 03/2002 to Current
Southwest Stage Funding Llc, Cascade Financial ServicesChandler, AZ,
  • Improved marketing and brand awareness by constructing initiatives to increase client outreach and promote organization programs and services.
  • Manage $10,000.00 annual marketing budget to develop and execute strategies and materials to promote programs and services.
  • Planned and directed off-site promotional events.
  • Transformed corporate website and social media platforms to better engage customers and promote lines of business.
  • Write and edit web content, advertising copy, and publications for internal and external audiences.
Foreclosure Specialist, 01/2008 to 04/2016
NeighborWorks Toledo RegionCity, STATE,
  • Interacted with more than 600 customers and clients to identify needs in coordination with foreclosure intervention program requirements.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productivity.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Resolved conflicts and negotiated mutually beneficial agreements between more than 480 mortgage lenders and homeowners.
Housing and Credit Counselor, 01/2004 to 01/2008
NeighborWorks ToledoCity, STATE,
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Produced budget tools, educational support and referrals for clients.
  • Planned and facilitated more than 500 educational workshops in accordance with industry curricula, employing varied methods to maximize designed outcomes.
  • Organized instruction material, including constructing curriculum, activities and measurable benchmarks.
Master of Arts: Organizational Management, Expected in 2011
Spring Arbor University - Spring Arbor, MI
Bachelor of Arts: Psychology, Expected in 2006
Lourdes University - Sylvania, OH

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Resume Overview

School Attended

  • Spring Arbor University
  • Lourdes University

Job Titles Held:

  • Assistant Director of Energy Services
  • Marketing Manager
  • Foreclosure Specialist
  • Housing and Credit Counselor


  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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