Executive manager with over 18 years of successful experience in the non-profit community development industry. Recognized consistently for performance excellence and contributions to success in providing programs and services in support of a cultural diverse population. Strengths in strategic planning and change management backed by training in Organizational Management.
Skills
Proficiency with Microsoft Suite
Safety awareness proficiency
Professional networking
Deep knowledge of psychology
Policy and procedure improvements
Team leadership and direction
Problem resolution
Regulatory Compliance
Operational improvement
Succession planning
Recruitment and retention strategies
Organizational Development
Training and mentoring
Work History
Assistant Director of Energy Services, 04/2015 to Current Anyscale – San Francisco, CA,
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Improved success of program by making proactive adjustments to operations.
Delivered and maintained training for staff development.
Provided management oversight and operational control of annual programs valued at more than $4, 000,000,000.
Supervised and performed oversight for 7 direct reports and 20 department staff.
Met and collaborated with Production Supervisor and Heating Supervisor to uncover programmatic issues, identify applicable solutions and offer guidance in monthly and year end goals.
Scheduled and supervised staff meetings to discuss new ideas and update departments on program details and milestones.
Instituted quality systems within organization encompassing training, corrective and preventative action.
Resolved client issues quickly using effective listening, emotional intelligence and accommodation skills, increasing customer satisfaction.
Identified costs control for program expenses to maintain compliance in line with grantee management budget(s).
Monitored progress of programs, using and applying strict programming guidelines and directives in compliance with public and private sectors.
Led weatherization team in delivery of more than 450 completed projects, resulting in contractual goals and budget expenditures for WarmChoice, Home Weatheriztaion Assistance and Community Connection programs.
Marketing Manager, 03/2002 to Current Southwest Stage Funding Llc, Cascade Financial Services – Chandler, AZ,
Improved marketing and brand awareness by constructing initiatives to increase client outreach and promote organization programs and services.
Manage $10,000.00 annual marketing budget to develop and execute strategies and materials to promote programs and services.
Planned and directed off-site promotional events.
Transformed corporate website and social media platforms to better engage customers and promote lines of business.
Write and edit web content, advertising copy, and publications for internal and external audiences.
Foreclosure Specialist, 01/2008 to 04/2016 NeighborWorks Toledo Region – City, STATE,
Interacted with more than 600 customers and clients to identify needs in coordination with foreclosure intervention program requirements.
Managed and motivated project teams to promote collaboration and keep members on-task and productivity.
Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
Resolved conflicts and negotiated mutually beneficial agreements between more than 480 mortgage lenders and homeowners.
Housing and Credit Counselor, 01/2004 to 01/2008 NeighborWorks Toledo – City, STATE,
Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
Contacted major credit bureaus to obtain copies of files and discuss specific entries.
Responded to client concerns and questions about credit scores and methods to improve numbers.
Produced budget tools, educational support and referrals for clients.
Planned and facilitated more than 500 educational workshops in accordance with industry curricula, employing varied methods to maximize designed outcomes.
Organized instruction material, including constructing curriculum, activities and measurable benchmarks.
Education
Master of Arts: Organizational Management, Expected in 2011 Spring Arbor University - Spring Arbor, MI GPA:
Bachelor of Arts: Psychology, Expected in 2006 Lourdes University - Sylvania, OH GPA:
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