Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Assistant Clinical Manager with over 7 years of experience in Leadership. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Currently seeking to expand my nursing career as a Manager of Clinical Operations. Diligent Nursing professional with demonstrated success in Inpatient Telemetry patient care. Agile and responsive to dynamic patient needs, team members needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Results-driven, precise and systematic with quick learning and collaborative nature.

Professional Experience
Assistant Clinical Manager, 10/2013 to Current
Beth Israel Deaconess Medical CenterNewton Center, MA,
  • Assisted Manager of Clinical Operations in providing administrative and clinical leadership
  • Developed plans by coordinating, and managing team members and resources to provide highest quality patient care with team members that are trained, professional, and competent in most cost-effective manner
  • In collaboration with Manager of Clinical Operations, preparation of budgets to ensure adequate team member productivity, LCE, equipment and supplies
  • Collaborated with physicians and other multidisciplinary health care teams to ensure optimal patient care
  • Promoted and supported environment encouraging team member growth, development and autonomy
  • Proficient in utilizing Advocate Experience as guiding principle when applying Just Culture Matrix
  • Collaborated with clinical manager and others in developing strategic plans for unit by using QI techniques and ensuring AAH goal alignment
  • In collaboration with Manager of Clinical Operations, managed patient care delivery to optimize patient outcomes, customer satisfaction, and resource alignment
  • Support Clinical Manager with scheduling of staff, monitoring daily census and reviewing of staff time cards
  • Participation in Safety Coach Program and became first High Reliability Unit at ACMC
  • Collaborated with Advocate Experience coaches to improve Patient Satisfaction and pilot IPad Rounding
  • Sustained Tier I status for 2015, 2016, 2017, 2018, and 2019 Associate Engagement
  • Sustained 99th percentile ranking for 2017, 2018, and 2019 COS
  • Member of Throughput Committee
  • Member of Transitions of Care: EVS Operations
  • Collaborated with Pharmacy and Walgreens and became pilot unit for Medications to Bedside Delivery Project Restraint Committee
  • Member of VTE Committee
  • Member of Central Line Prevalence Auditor and Committee
  • Member of Nurse Staffing Committee
  • 2016 Magnet Clinical Division Team Award
Registered Nurse , 03/2010 to 10/2013
UpmcBridgeville, PA,
  • Responsible for facilitating discharge orders, coordination of care with interdisciplinary team members, ensuring compliance and education on medication reconciliation processes, ensuring proper level of care, recognizing high risk readmission patients while coordinating safe home transition, ensuring compliance and educating nurses on Advocates Key Results Area, Core Measures, and performance improvements
  • Participant in departmental activities that improve patient care or administrative systems regarding Key Results Area
  • Demonstrates effective communication, feedback and conflict resolution skills, promoting collaboration among healthcare team members and patients while rounding
  • Trained Clinical Coach for newly hired
  • Recognized Champion in Clinical Pharmacy Redesign Pilot
  • Participant in Care Coordination Redesign Workshop
  • Performance Improvement Liaison that perform audits and creates action plans and education related to data collection
  • Nominee of Joyce Woytek Award
  • Nominee of 2013 Cherokee Inspired Comfort Award
Project Manager, 01/2002 to 01/2012
Jabil Inc.Anaheim, CA,
  • Organized and structured teams to complete various plumbing projects
  • Responsible for accounts payable, payroll, receivables, invoicing, C.P
  • And waivers
  • Constructed and carried out various contracts
Licensed Realtor, 01/2001 to 01/2007
Baird & Warner Real EstateCity, STATE,
  • Realtor responsible for acquiring home sales for buyers and sellers, and rental leases
  • Responsible for managing home sales throughout financing, home inspections, contract terms, negotiations, and closing terms
  • Worked in team environment to establish goals and maintain work ethic
Masters of Science, Nurse Executive Leader: Nursing, Expected in 2019
Benedictine University - Lisle, IL,
Bachelor of Science: Nursing, Expected in 2013
Lewis University - Romeoville, IL
Associates: Applied Science, Nursing, Expected in 2009
Joliet Junior College - Joliet, IL
Illinois State Registered Nurse, #041382264 American Heart Association, BLS, CPR, Exp 06/2021 Advanced Cardiovascular Life Support, Exp. 10/2020

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School Attended

  • Benedictine University
  • Lewis University
  • Joliet Junior College

Job Titles Held:

  • Assistant Clinical Manager
  • Registered Nurse
  • Project Manager
  • Licensed Realtor


  • Masters of Science, Nurse Executive Leader
  • Bachelor of Science
  • Associates

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