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assistant clinical manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Quality-focused healthcare professional with over 5 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.

Bilingual individual with a background preparing and maintaining accurate office and patient records. Self-confident Medical Practice Manager delivering extensive onboarding and training to ensure a highly competent staff that caters to patient needs.

Skills
  • Medical practice oversight
  • Developing training programs
  • Complying with regulatory guidelines
  • Quality control
  • Data filing and maintenance
  • Insurance Verification
  • Patient engagement
  • Patient relations
  • Medical procedure knowledge
  • Patient Health Education
  • Nursing protocols
  • Addressing questions and concerns
  • Training and mentoring
  • Office procedures
  • Staff supervision
  • Clinical education
  • Organizing staff schedules
  • Staff guidance
  • Patient records administration
  • Payroll administration
Experience
Assistant Clinical Manager, 08/2015 - Current
Department Of Veterans Affairs Amarillo, TX,
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Supervised 10 staff members and provided periodic performance evaluations.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Collaborated with healthcare professionals to deliver high-quality patient care.
  • Oversaw daily activities and interactions with patients.
  • Interviewed applicants and made recommendations for new hires.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Coordinated weekly work schedules for all department employees.
  • Developed and initiated departmental goals, standards of performance, policies and procedures.
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
  • Provided clinical oversight for over 50 patients.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Medical Assistant, 01/2015 - 07/2017
Adventist Health And Rideout Grass Valley, CA,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
Relief Manager, 12/2013 - 08/2015
Circle K Stores, Inc. Mocksville, NC,
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
Education and Training
Associate of Science: Medical Assisting, Expected in 06/2015
-
SouthEastern College - West Palm Beach, FL
GPA:
Status -

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Resume Overview

School Attended

  • SouthEastern College

Job Titles Held:

  • Assistant Clinical Manager
  • Medical Assistant
  • Relief Manager

Degrees

  • Associate of Science

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