Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
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Professional Summary
Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Skills
Training and mentoring
Seasoned in medical clinical procedures
Relationship building and retention
Staff Management
Hiring and recruitment
Multidisciplinary team collaboration
Project oversight
Training and development
Work History
Assistant Clinical Director, 09/2016 - Current Behavior Health Network – Agawam, MA,
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Redesigned workflow processes for patient access to the Emergency Department, resulting in reduction of patient wait times and decreased left with out being seen to under 3.5%.
Increased patient satisfaction scores by 40%, increased collection of patient co-pays by 30% and decreased length of stay to three ours within 2 years.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Direct day-to-day administrative and operational functions for 80-beds, providing guidance and leadership to over 300 employees across the emergency department.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Developed and established drive up COVID testing for Kaiser Downey, serving 200-300 patients per day in an 8 hour day.
Registered Nurse, 03/2012 - 10/2015 Fresenius Medical Care – Mansfield, OH,
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Pharmaceutical Research Registered Nurse, 01/2014 - 03/2015 Adventist Health System – Burleson, TX,
Regularly reviewed and learned study protocols for patient testing.
Led and trained staff in complex patient studies with high level nurse involvement.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Audited charts and reviewed clinical documents to verify accuracy.
Organized and managed care of patients undergoing various therapies and procedures, including blinded and double blinded studies.
Participated on Rapid Response Teams to facilitate patient transfer to outside hospital for adverse reactions when necessary.
Patient Care Technician, ICU, 03/2008 - 02/2011 Dignity Health – City, STATE,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Supported patient admissions, discharges and transfers to promote team efficiency.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Documented observations and baseline measurements in medical records.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
Bachelor of Science: Business Administration, Expected in 12/2009 - Arizona State University - Tempe, AZ, GPA:
Bachelor of Science: Nursing, Expected in 12/2011 - Grand Canyon University - Phoenix, AZ, GPA:
Master of Science: Healthcare Administration, Expected in - Capella University - Minneapolis, MN GPA:
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