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Assistant Business Systems Developer Acting It Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Experience
Assistant Business Systems Developer; Acting IT Lead, 01/2015 to 01/2016
Charles RiverCharlotte, NC,
  • Worked directly with Company Owner and senior management in analyzing and improving the effectiveness of established cross-functional business systems across multiple departments; recommending and implementing a variety of technologically based marketing solutions that drove revenue and increased market shares.
  • Leveraged various technological solutions to improve daily operations, drive company growth, improve customer interactions and oversight and provide an advanced level of administrative tracking.
  • Recommended and Implemented multiple improvements to Carrier and Staging Department, both at an operational and human capital level, including: improved accuracy and management of marketing sign placement;.
  • Developed position descriptions and requirements related to human resources, tools, and product placement for carrier;.
  • Created the systematic organization of staging equipment in a large storage facility to improve efficiency, equipment tracking, and maintaining inventory levels.
  • Created workflows, user stories, and documented requirements to sufficiently justify the increase in Human Resource requirements required to significantly increase the number of home staging's completed in a month, successfully driving substantial additional revenue and assisting in the sale of customer homes.
  • Assisted in the implementation of utilizing technology to improve agent presentations: acquired tablets; created expanded presentation tools to visually demonstrate company core competencies, effectiveness, market dominance and competitive advantages.
  • Implemented online marketing campaigns via Google AdWords and Facebook Ads, contributing to hundreds of thousands in contractual revenue.
  • Standardized brand image across multiple marketing mechanisms.
  • IRONS.
  • Automated large Excel reports in Visual Basic for Applications (VBA) eliminating tens of thousands annually in costly overhead.
  • Analyzed and addressed security threats and concerns through practical, cost effective solutions; development of related policies and employee training.
  • Acted as IT Lead for acquiring, deploying, tracking, and justifying new technology; computer repair/rebuild and hardware improvements; Blue Screen of Death (BSoD) diagnosis and repair; help-desk support including: software updates, network diagnosis, manage printers, and transition from Windows 7 to Windows 10.
Administrative Assistant, 01/2013 to 01/2014
Arizona State University, AZ,
  • Worked in a client facing position directly with the DOI FOIA Appeals Officer (FAO); responsible for maintaining office hours, answering various forms of correspondence (phone, email, and mail), and keeping the FAO current on any litigation concerns.
  • Developed an improved file management system based off of requirements gathered from the FAO.
  • Served as a liaison between national program offices in coordinating the drafting of an effective and timely response to pending Freedom of Information Act (FOIA) appeal cases on behalf of the FAO in accordance with FOIA law and applicable exemptions.
  • Received incoming appeals and drafted responses unique to each individual case in compliance with FOIA laws and applicable exemptions.
  • Assisted in reducing pending appeals backlog.
  • Tracked pending FOIA appeals and notified FAO of litigation concerns.
  • Directly communicated with internal and external stakeholders.
  • Requested and prepared litigation documents from national offices required for DOI litigation.
  • Developed an improved records management system for hardcopy files and electronic database in compliance with specific FAO's requirements.
  • Voluntary Protection Program Participants Association (VPPPA) 2013.
Business Systems Analyst, Systems Analyst II, 01/2017 to
CSRA/GDIT, DHS/NPPD/CS&C/SECIR/CE&ACity, STATE,
  • National Initiative for Cybersecurity Careers and Studies (NICCS), Overview: Provided a wide array of operational support in a client facing position in order to produce a caliber product and a 100% on-time delivery, to include: Program & Project Management Support; Business Systems Analyst; Technical Writing; and, Web Content Management.
Business Systems Analyst - NICCS Supervisory Office Manager, to
, ,
  • (SO):.
  • Work with Program Manager to develop new project plans and see them through to completion; collaborate with stakeholders to develop overall systems, including: functional requirements, specifications, and wireframes; ensure application of IT security and Information assurance policies, principles, and practices to the systems analysis process.
  • Monitor scheduled performance; work with senior development team and the Information Sharing and Services Office (IS20) to achieve a 100% on-time delivery rate with employee staffing challenges.
  • Responsible for improved Search Engine Optimization (SEO); Improved program analytic tracking through Google Analytics; created multiple Google Analytics and Akamai Analytic ad-hoc reports for leadership; project status, and ad- hoc reports on program wide activities for senior leadership.
  • Autonomously lead conference exhibitor activities for both local and long distance travel; manage NICCS conference exhibit booth and responsible for communicating NICCS resources to external cybersecurity constituents.
  • Primary point of contact in coordinating conference activities at over a dozen events for the following: program management, project leads, Sub/Prime contracting firms, along with third party event organizers.
  • PM Activities/Support:.
  • Communicate with stakeholders at the program level; guide and resolve resource conflicts across projects.
  • Identify and manage uncertainty across multiple projects, specifically in terms of inter-dependency of resource allocation.
  • Actively participated in the monthly Program Management Review (PMR) and weekly client meetings; lead stakeholder meetings with senior management and program leads; Presented program status reports and demonstrations to the CE&A Branch, including the Branch Chief, Senior Leadership, and Program Managers.
  • Work closely with multiple contract-side Program Managers and Senior System Developers in managing: client expectations; contract scope; internal resource allocation and program tasking; prioritizing and scheduling program activities and deadlines.
  • Technical Writing:.
  • Draft, update, or review program and/or project management documents prior to submission, including but not limited to: PMR documentation, weekly client agenda, Integrated Master Schedule (IMS), Bi-weekly stakeholder meeting, Program Specific Tool demonstrations, CE&A monthly reports, SECIR Look-ahead.
  • IRONS.
  • Update and Review multiple Standard Operating Procedures (SOPs) and User Acceptance Testing (UAT) documents at client request.
  • Update/interpret/development of project requirement documents; Responsible for the creation of various PRA/PTA justifications/documentation.
  • Web Content Management:.
  • Management of the NICCS Content Management System (CMS), including: work directly with stakeholders in updating, drafting, and creating content, utilizing HTML to structure content via Drupal 7.
  • Work directly with stakeholders in updating the overarching navigation of the website.
  • Communicate directly with hundreds of third party providers in managing their courses in the NICCS Training Catalog; vet and approve potential third party providers; auditing and validating provider's course submissions and ensuring the appropriate mapping to the National Initiative for Cybersecurity Education (NICE) Cybersecurity Workforce Framework.
  • Manage NICCS website's MS Outlook public facing inbox.
Private Consultant, 01/2016 to
NACity, STATE,
  • Worked directly with the company owner to analyze business operations and information systems to document new systems requirements in order to update major system changes such as: an updated company website and subsequently online marketing campaigns; the design and proposal of a new CRM to solve reporting issues and improve data validation; the development of a company business plan and evaluating the environment for viability to expand.
  • Conduct detailed analysis of key business functions, operations, and work processes related to administration and technical areas, making recommendations and improvements to the effectiveness and efficiency of daily operations and reporting.
  • Engineered improvements to key systems and departmental functions necessary for company success while leveraging technology to drive growth, improved cross-departmental communication, and provided a high level of administrative oversight; this included the following:.
  • Working with company owner and third party website developer to create wireframes of a professional developed website.
  • Developing marketing plans for new online marketing campaigns via Google Adwords and Social Media.
  • Developed plan to transition management from an outdated open source CRM to the SalesForce platform to be leveraged in the development of a MySQL server and automated marketing materials, reporting dashboards.
  • Designed business plan/model for expansion and/or sale of company; generated and evaluated analytics data to demonstrate company effectiveness within their market segment.
  • Created a uniform brand image for recognition.
  • Provided content management support for existing company website at the client's request.
Administrative Specialist, to
Bruce And Tanya Associates, STATE,
  • Worked directly with the Director of the VPPPA and the Government Affairs Coordinator to create a project plan for coordinating efforts in scheduling a Congressional Outreach on behalf of the Board of Directors.
  • Created business development ideas and provided operational support to the Billing and Receiving department.
  • Provide project coordination support in a Congressional Outreach campaign, including documenting requirements for logistic planning and coordinating outreach efforts.
  • Contacted all Congressional Offices to schedule a meeting directly with the respective Senator, Representative, and/or Chief of Staff; the resulting effort produced over a 75% success in scheduling a meeting.
  • Provided on-site logistics and outreach support to the Board of Directors; several scheduling conflicts occurred which resulted in myself taking three meetings personally with various Chiefs of Staff.
  • Worked with the Comptroller in the Billing department to process various Billings and Receiving functions through the Oracle Database Management environment.
Work History
Business Systems Analyst, Systems Analyst II, 01/2017 to
CSRA/GDIT, DHS/NPPD/CS&C/SECIR/CE&AArlington, Virginia
  • National Initiative for Cybersecurity Careers and Studies (NICCS), Overview: Provided a wide array of operational support in a client facing position in order to produce a caliber product and a 100% on-time delivery, to include: Program & Project Management Support; Business Systems Analyst; Technical Writing; and, Web Content Management.
Business Systems Analyst - NICCS Supervisory Office Manager, to
,
  • (SO):.
  • Work with Program Manager to develop new project plans and see them through to completion; collaborate with stakeholders to develop overall systems, including: functional requirements, specifications, and wireframes; ensure application of IT security and Information assurance policies, principles, and practices to the systems analysis process.
  • Monitor scheduled performance; work with senior development team and the Information Sharing and Services Office (IS20) to achieve a 100% on-time delivery rate with employee staffing challenges.
  • Responsible for improved Search Engine Optimization (SEO); Improved program analytic tracking through Google Analytics; created multiple Google Analytics and Akamai Analytic ad-hoc reports for leadership; project status, and ad- hoc reports on program wide activities for senior leadership.
  • Autonomously lead conference exhibitor activities for both local and long distance travel; manage NICCS conference exhibit booth and responsible for communicating NICCS resources to external cybersecurity constituents.
  • Primary point of contact in coordinating conference activities at over a dozen events for the following: program management, project leads, Sub/Prime contracting firms, along with third party event organizers.
  • PM Activities/Support:.
  • Communicate with stakeholders at the program level; guide and resolve resource conflicts across projects.
  • Identify and manage uncertainty across multiple projects, specifically in terms of inter-dependency of resource allocation.
  • Actively participated in the monthly Program Management Review (PMR) and weekly client meetings; lead stakeholder meetings with senior management and program leads; Presented program status reports and demonstrations to the CE&A Branch, including the Branch Chief, Senior Leadership, and Program Managers.
  • Work closely with multiple contract-side Program Managers and Senior System Developers in managing: client expectations; contract scope; internal resource allocation and program tasking; prioritizing and scheduling program activities and deadlines.
  • Technical Writing:.
  • Draft, update, or review program and/or project management documents prior to submission, including but not limited to: PMR documentation, weekly client agenda, Integrated Master Schedule (IMS), Bi-weekly stakeholder meeting, Program Specific Tool demonstrations, CE&A monthly reports, SECIR Look-ahead.
  • IRONS.
  • Update and Review multiple Standard Operating Procedures (SOPs) and User Acceptance Testing (UAT) documents at client request.
  • Update/interpret/development of project requirement documents; Responsible for the creation of various PRA/PTA justifications/documentation.
  • Web Content Management:.
  • Management of the NICCS Content Management System (CMS), including: work directly with stakeholders in updating, drafting, and creating content, utilizing HTML to structure content via Drupal 7.
  • Work directly with stakeholders in updating the overarching navigation of the website.
  • Communicate directly with hundreds of third party providers in managing their courses in the NICCS Training Catalog; vet and approve potential third party providers; auditing and validating provider's course submissions and ensuring the appropriate mapping to the National Initiative for Cybersecurity Education (NICE) Cybersecurity Workforce Framework.
  • Manage NICCS website's MS Outlook public facing inbox.
Private Consultant, 01/2016 to
Bruce and Tanya AssociatesSpringfield, Virginia
  • Worked directly with the company owner to analyze business operations and information systems to document new systems requirements in order to update major system changes such as: an updated company website and subsequently online marketing campaigns; the design and proposal of a new CRM to solve reporting issues and improve data validation; the development of a company business plan and evaluating the environment for viability to expand.
  • Conduct detailed analysis of key business functions, operations, and work processes related to administration and technical areas, making recommendations and improvements to the effectiveness and efficiency of daily operations and reporting.
  • Engineered improvements to key systems and departmental functions necessary for company success while leveraging technology to drive growth, improved cross-departmental communication, and provided a high level of administrative oversight; this included the following:.
  • Working with company owner and third party website developer to create wireframes of a professional developed website.
  • Developing marketing plans for new online marketing campaigns via Google Adwords and Social Media.
  • Developed plan to transition management from an outdated open source CRM to the SalesForce platform to be leveraged in the development of a MySQL server and automated marketing materials, reporting dashboards.
  • Designed business plan/model for expansion and/or sale of company; generated and evaluated analytics data to demonstrate company effectiveness within their market segment.
  • Created a uniform brand image for recognition.
  • Provided content management support for existing company website at the client's request.
Assistant Business Systems Developer; Acting IT Lead, 01/2015 to 01/2016
Debbie Dogral AssociatesFairfax, Virginia
  • Worked directly with Company Owner and senior management in analyzing and improving the effectiveness of established cross-functional business systems across multiple departments; recommending and implementing a variety of technologically based marketing solutions that drove revenue and increased market shares.
  • Leveraged various technological solutions to improve daily operations, drive company growth, improve customer interactions and oversight and provide an advanced level of administrative tracking.
  • Recommended and Implemented multiple improvements to Carrier and Staging Department, both at an operational and human capital level, including: improved accuracy and management of marketing sign placement;.
  • Developed position descriptions and requirements related to human resources, tools, and product placement for carrier;.
  • Created the systematic organization of staging equipment in a large storage facility to improve efficiency, equipment tracking, and maintaining inventory levels.
  • Created workflows, user stories, and documented requirements to sufficiently justify the increase in Human Resource requirements required to significantly increase the number of home staging's completed in a month, successfully driving substantial additional revenue and assisting in the sale of customer homes.
  • Assisted in the implementation of utilizing technology to improve agent presentations: acquired tablets; created expanded presentation tools to visually demonstrate company core competencies, effectiveness, market dominance and competitive advantages.
  • Implemented online marketing campaigns via Google AdWords and Facebook Ads, contributing to hundreds of thousands in contractual revenue.
  • Standardized brand image across multiple marketing mechanisms.
  • IRONS.
  • Automated large Excel reports in Visual Basic for Applications (VBA) eliminating tens of thousands annually in costly overhead.
  • Analyzed and addressed security threats and concerns through practical, cost effective solutions; development of related policies and employee training.
  • Acted as IT Lead for acquiring, deploying, tracking, and justifying new technology; computer repair/rebuild and hardware improvements; Blue Screen of Death (BSoD) diagnosis and repair; help-desk support including: software updates, network diagnosis, manage printers, and transition from Windows 7 to Windows 10.
Administrative Assistant, 01/2013 to 01/2014
Martek Global, FOIA Legal Aid 1, DOI, Washington
  • Worked in a client facing position directly with the DOI FOIA Appeals Officer (FAO); responsible for maintaining office hours, answering various forms of correspondence (phone, email, and mail), and keeping the FAO current on any litigation concerns.
  • Developed an improved file management system based off of requirements gathered from the FAO.
  • Served as a liaison between national program offices in coordinating the drafting of an effective and timely response to pending Freedom of Information Act (FOIA) appeal cases on behalf of the FAO in accordance with FOIA law and applicable exemptions.
  • Received incoming appeals and drafted responses unique to each individual case in compliance with FOIA laws and applicable exemptions.
  • Assisted in reducing pending appeals backlog.
  • Tracked pending FOIA appeals and notified FAO of litigation concerns.
  • Directly communicated with internal and external stakeholders.
  • Requested and prepared litigation documents from national offices required for DOI litigation.
  • Developed an improved records management system for hardcopy files and electronic database in compliance with specific FAO's requirements.
  • Voluntary Protection Program Participants Association (VPPPA) 2013.
Administrative Specialist, to
Falls Church, Virginia
  • Worked directly with the Director of the VPPPA and the Government Affairs Coordinator to create a project plan for coordinating efforts in scheduling a Congressional Outreach on behalf of the Board of Directors.
  • Created business development ideas and provided operational support to the Billing and Receiving department.
  • Provide project coordination support in a Congressional Outreach campaign, including documenting requirements for logistic planning and coordinating outreach efforts.
  • Contacted all Congressional Offices to schedule a meeting directly with the respective Senator, Representative, and/or Chief of Staff; the resulting effort produced over a 75% success in scheduling a meeting.
  • Provided on-site logistics and outreach support to the Board of Directors; several scheduling conflicts occurred which resulted in myself taking three meetings personally with various Chiefs of Staff.
  • Worked with the Comptroller in the Billing department to process various Billings and Receiving functions through the Oracle Database Management environment.
Education
Bachelor of Science Degree: , Expected in 2012
Virginia Tech, Pamplin College of Business - ,
GPA:
Associates of Science Degree: Business Administration, Expected in 2009
Northern Virginia Community College - Annandale, Virginia
GPA:
Business Management Blacksburg, Virginia Entrepreneurship, Innovation and Technology Management: , Expected in
- ,
GPA:
Summary
A goal-oriented, multi-talented business systems analyst with experience planning and directing the analysis of complex business problems to be solved with technical solutions. Provided technical guidance in identifying, evaluating, documenting and developing systems that were cost effective, improved operations, and met user requirements. Experienced in forging and building strong working relationships with professionals at all levels with a career defined by client facing experience.
Highlights
  • JIRA; Akamai; Drupal 7 Content Management System (CMS); SharePoint; Microsoft (MS) expert in: Word, Excel (VBA
  • Report automation), Project, Visio, SharePoint, Access; Relational database software such as Oracle and MySQL, Excel
  • Report automation through VisualBasic.Net (VBA), and Project. Experienced in SalesForce CRM development; FileZilla
  • FTP Servers; Google Enterprise Solutions, Google AdWords & Analytics; Agile/Scrum Methodology; Waterfall
  • Methodology
  • Net, Drupal 7, Meetings, Research
  • Administrative, Email, Access, SalesForce CRM
  • Ad, Employee training, Excel, Scheduling
  • Ads, Excel (VBA, Mail, Scrum
  • Agile, Senior management, Office, Search Engine Optimization
  • Analyst, File management, MS Outlook, Servers
  • Auditing, Financial, SharePoint, Staffing
  • Automation, Forms, Windows 7, Stories
  • Billing, FTP, Windows, Strategic
  • Billings, Functional, Word, Strategic Planning
  • Business consultant, Google Analytics, MySQL, Systems analysis
  • Business, Google, NICE, Technical Writing
  • Development, AAnalytics, Enterprise, Phone
  • Bi, Government, Navigation, Unique
  • Business Management, Grants, Network, Visio
  • Business Operations, Help-desk support, Online marketing, Visual Basic for Applications
  • Business plan, HTML, Oracle, VBA
  • Business Systems, Human resources, Oracle Database, VisualBasic
  • Catalog, Human, Policies, Website developer
  • CMS, RResource, Presentations, Website
  • Competitive, Image, Prime, Web Content
  • Hardware, IMS, Printers
  • Computer repair, Information systems, Processes
  • Content, Innovation, Process Analysis & Improvement
  • Content Management, Maintaining inventory, Program Management
  • CRM, Leadership, Program
  • Client, Law, Mmanagement
  • Data validation, Litigation, Project Management
  • Database, Logistics, Project coordination
  • Database Management, Director, Project plans
  • Delivery, Managing, Proposal
  • Diagnosis, Marketing plans, Receiving
  • Documentation, Marketing, Relational database
  • Drafting, Market, Reporting
  • Driving, Marketing materials, Requirement
Skills
  • JIRA; Akamai; Drupal 7 Content Management System (CMS); SharePoint; Microsoft (MS) expert in: Word, Excel (VBA
  • Rreport automation), Project, Visio, SharePoint, Access; Relational database software such as Oracle and MySQL, Excel
  • Rreport automation through VisualBasic.Net (VBA), and Project. Experienced in SalesForce CRM development; FileZilla
  • FTP Servers; Google Enterprise Solutions, Google AdWords & Analytics; Agile/Scrum Methodology; Waterfall
  • MMethodology,
  • Net, administrative, ad, Ads, Agile, Analyst, auditing, automation, Billing, Billings, business consultant, business
  • Development, Bi, Business Management, Business Operations, business plan, Business Systems, Catalog, CMS, competitive, hardware, computer repair, content, Content Management, CRM, Client, data validation, database, Database Management, delivery, diagnosis, documentation, drafting, driving, Drupal 7, email, employee training, Excel (VBA, senior management, file management, financial, forms, FTP, functional, Google Analytics, Google
  • AAnalytics, Government, grants, help-desk support, HTML, human resources, Human
  • RResource, image, IMS, information systems, Innovation, maintaining inventory, Leadership, law, litigation, logistics, Director, managing, marketing plans, marketing, market, marketing materials, meetings, Access, Excel, mail, Office, MS Outlook, SharePoint, Windows 7, Windows, Word, MySQL, NICE, Enterprise, navigation, network, online marketing, Oracle, Oracle Database, policies, Presentations, Prime, printers, processes, Process Analysis & Improvement, Program Management, program
  • Mmanagement, Project Management, project coordination, project plans, proposal, Receiving, Relational database, reporting, Requirement, research, SalesForce CRM, scheduling, Scrum, Search Engine Optimization, Servers, staffing, stories, strategic, Strategic Planning, systems analysis, Technical Writing, phone, unique, Visio, Visual Basic for Applications, VBA, VisualBasic, website developer, website, Web Content
  • Additional Information
    • VasoWave - Smart Perfusion: Served as a small business consultant with a group of students to advise the developers on how to proceed with obtaining grants and additional funding to further research and testing. Worked on strategic product implementation plans for healthcare organizations; specifically, financial projections and different methods on how to charge for their product.

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    Resume Overview

    School Attended
    • Virginia Tech, Pamplin College of Business
    • Northern Virginia Community College
    Job Titles Held:
    • Business Systems Analyst, Systems Analyst II
    • Business Systems Analyst - NICCS Supervisory Office Manager
    • Private Consultant
    • Assistant Business Systems Developer; Acting IT Lead
    • Administrative Assistant
    • Administrative Specialist
    Degrees
    • Bachelor of Science Degree
    • Associates of Science Degree
    • Business Management Blacksburg, Virginia Entrepreneurship, Innovation and Technology Management

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