Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with above 100 calls in queue per minute.
Received Customer Service Award for Exceptional Customer Service
Identity incoming equipment and compile the data for listing on company website and ebay.
List equipment on websites for sale
Package sold merchandise for shipping
Test incoming equipment
Computed accurate sales prices for purchase transactions
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Executed cash transactions quickly and accurately. Greeted all customers. Arranged and stocked department displays. Checked out customers and bagged items quickly. Required little supervision. Served shoppers in a prompt, courteous and friendly manner. Answered phone calls. Cleaned and stocked cashier lanes in preparation of next day. Rotated stock and register lanes.
Completed a daily pre-trip inspection checklist before first delivery of the day.
Established long-term customer relationships through prompt and courteous service.
Operated motor vehicles in a safe and efficient manner.
Met productivity targets and quality standards.
Obtained signatures needed to complete and process all paperwork in a timely manner.
Handled merchandise in accordance with product handling standards.
Reported any errors found on delivery documents to supervisor.
Notified branch management of any vehicle safety concerns and issues.
Answered customer questions regarding shipments.
Operated manual and mechanical equipment in a safe and efficient manner.
Inspected and maintained gas, tires, lights and brakes.
Delivered letters and packages to client
Unloaded, picked, staged and loaded products for shipping.
Transported goods from racks, shelves and vehicles.
Operated forklifts safely, with a 0% incident rate.
Packed containers and re-packed damaged containers.
Cleared damaged items and loaded freight.
Worked at a rapid pace to meet tight deadlines.
Followed OSHA standards and regulations
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Informed clients of plans and products available.
Updated client information in system.
Resolved customer complaints in timely manner.
Applied rewards to client accounts.
Adjusted charges to client accounts when appropriate.
Assist client in accessing plan benefits when needed.
Booking of airfare, hotel, car rental as well as vacation packages.
Coursework in Travel and Tourism
Attended conference in St. Louis, MO
Class cruise aboard Dolphin Lines to Bahamas to learn about cruise lines and popular destination site.
Continued online research on popular destination areas around the world
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