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Asset Recovery Specialist Resume Example

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ASSET RECOVERY SPECIALIST
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • High customer service standards
  • Conflict resolution proficiency
  • Dedicated to process improvement
  • Troubleshooting skills
  • Sales
  • Excellent communication skills
  • Goal-oriented
  • Internet savvy
  • Computer Proficient
  • Multi-tasking
Accomplishments

Managed call flow with above 100 calls in queue per minute.

Received Customer Service Award for Exceptional Customer Service

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Assured customers of the safety in protection plans

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Completed enrollment into plans for customers

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.
  • Recommended services to customers

Experience
Asset Recovery Specialist, 01/2010 to 04/2010Cfcu - Ithaca , NY

Identity incoming equipment and compile the data for listing on company website and ebay.

List equipment on websites for sale

Package sold merchandise for shipping

Organize storeroom

Test incoming equipment

Photograph equipment

Computed accurate sales prices for purchase transactions

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Night Cashier, 03/2009 to 08/2009Domino's Pizza - Moorhead , MN

Executed cash transactions quickly and accurately. Greeted all customers. Arranged and stocked department displays. Checked out customers and bagged items quickly. Required little supervision. Served shoppers in a prompt, courteous and friendly manner. Answered phone calls. Cleaned and stocked cashier lanes in preparation of next day. Rotated stock and register lanes.

Letter Carrier, 01/2008 to 05/2008U.S Postal Service - City , STATE

Completed a daily pre-trip inspection checklist before first delivery of the day.

Established long-term customer relationships through prompt and courteous service.

Operated motor vehicles in a safe and efficient manner.

Met productivity targets and quality standards.

Obtained signatures needed to complete and process all paperwork in a timely manner.

Handled merchandise in accordance with product handling standards.

Reported any errors found on delivery documents to supervisor.

Notified branch management of any vehicle safety concerns and issues.

Answered customer questions regarding shipments.

Operated manual and mechanical equipment in a safe and efficient manner.

Inspected and maintained gas, tires, lights and brakes.

Delivered letters and packages to client

Handler/Sorter, 09/2007 to 01/2008U.S Postal Service - City , STATE

Unloaded, picked, staged and loaded products for shipping.

Transported goods from racks, shelves and vehicles.

Operated forklifts safely, with a 0% incident rate.

Packed containers and re-packed damaged containers.

Cleared damaged items and loaded freight.

Worked at a rapid pace to meet tight deadlines.

Followed OSHA standards and regulations


Customer Service Call Representative, 07/2006 to 08/2007Discover Card Financial Services - City , STATE

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests

Demonstrated mastery of customer service call script within specified time frames.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Maintained up-to-date records at all times.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Properly directed inbound calls in phone queues to improve call flow.

Informed clients of plans and products available.

Updated client information in system.

Resolved customer complaints in timely manner.

Applied rewards to client accounts.

Adjusted charges to client accounts when appropriate.

Assist client in accessing plan benefits when needed.


.

Education
Certificate in Travel and Tourism:Travel and Tourism,1992Sanford Brown Business College - City, State, United States

Booking of airfare, hotel, car rental as well as vacation packages.

Geography

3.8 GPA

Coursework in Travel and Tourism

Attended conference in St. Louis, MO

Class cruise aboard Dolphin Lines to Bahamas to learn about cruise lines and popular destination site.

Continued online research on popular destination areas around the world

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
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Resume Overview

School Attended

  • Sanford Brown Business College

Job Titles Held:

  • Asset Recovery Specialist
  • Night Cashier
  • Letter Carrier
  • Handler/Sorter
  • Customer Service Call Representative

Degrees

  • Certificate in Travel and Tourism : Travel and Tourism , 1992

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