Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Driven and successful in directing high producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes.

  • Word Processing
  • Computer Programming
  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Self-Confidence
  • Handling Pressure
  • Leadership
  • Creativity
  • Negotiation skills
  • Asset management
  • Contract development and management
  • Team management
  • Relationship development
  • First Aid/CPR
  • Inventory management
  • Planning and coordination
  • Customer service
  • MS Office
  • Issue and conflict resolution
10/2017 to 04/2020
Asset, Recovery and Aging Specialist Xylem Inc. Mira Loma, CA,
  • Responsible for research and processing impound notices in database timely and follow up with Fleet Pool managers weekly.
  • Responsible for logging Access database for billing purposes Empowered to review invoice exceptions to determine correct vendor payment Responsible for VAW report using vehicle tracking system (CARRENT) to ensure correct movement of vehicle.
  • Worked Emergency Road Service calls where reports are made if vehicle was stolen, impounded or no longer in their possession.
  • Responsible for using Oracle for billing and payment of PO's for Gerber assignments on centralized impounded vehicles.
  • NCIC, researching all aspects to locate and recover stolen vehicle, communication is made with Police departments that recovered stolen vehicle to obtain information of vehicle location, after we are able to obtain information for the vehicle location, key vehicle recovered, remove HOLD, update all systems, note VAW and send out notification to our impound, Collateral consultant, Repo, OKC theft and Recovery team.
  • Controlled reduction of loss inventory by protecting company assets.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Determined which accounts should be targeted for repossession through careful research.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completing and ordering work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Completed accurate and efficient data entry and database updates to support operations.
  • Monitored updates to company databases and corrected any identified errors.
  • Identified system and account issues to quickly and accurately resolve.
05/2016 to 10/2017
Customer Service Associate Plymouth Tube Company Hopkinsville, KY,
  • Resolve customer complaints via phone, email, mail, or social media.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
12/2013 to 05/2016
Owner/Operator Manager GREEN GENIE PAWN SHOP City, STATE,
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
08/2000 to 12/2013
Customer Service Representative Manager SEVEN ELEVEN STORES City, STATE,
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed day-to-day operations, including supervision and assignment delegation for 6 -member team.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Education and Training
Expected in 2017
Master Teacher: Child Development, Administrative
Oklahoma City Community College - Oklahoma City, OK
Expected in
: Computer Graphics
San Fernando Senior High School - San Fernando, Trinidad,
Activities and Honors

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Resume Overview

School Attended

  • Oklahoma City Community College
  • San Fernando Senior High School

Job Titles Held:

  • Asset, Recovery and Aging Specialist
  • Customer Service Associate
  • Owner/Operator Manager
  • Customer Service Representative Manager


  • Master Teacher
  • Some College (No Degree)

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