Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enterprising customer service manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

  • Liquor regulations and compliance
  • Cash drawer balancing
  • POS systems
  • Payment processing
  • Customer assistance
  • Security monitoring
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Management of remote employees
  • Training and coaching
07/2019 to 01/2020
Asset Protection Specialist Denny's Inc Carlsbad, NM,
  • Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Patrolled buildings, facilities and perimeter areas to prevent damage to property.
04/2015 to 01/2018
Customer Service Manager Greif Brothers Bay Minette, AL,
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Managed day-to-day operations, including supervision and assignment delegation for 30-member team.
  • Set up repair appointments with assiant managers to meet customer needs and resolve key concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with Cashier's stockers and maintenance to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
10/2014 to 01/2015
Produce Sales Floor Associate Foot Locker Inc. The Woodlands, TX,
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Replenished inventory with focus on addressing customer needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assessed floor displays to determine which merchandise required restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Assisted customers based on currently available product, promotional and policy information.
03/2011 to 08/2014
Cashier Petro Stopping Center City, STATE,
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 06/2007
High School Diploma:
Lew Wallace High School - Gary, IN
Expected in
Everest College - Merrillville, IN
Expected in 01/2010
Associate of Science: Medical Assistant
Everest College - Merrillville, IN
Expected in 03/2010
Associate of Applied Science: Medical Assistant
Everest College - Merrillville, IN

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School Attended

  • Lew Wallace High School
  • Everest College
  • Everest College
  • Everest College

Job Titles Held:

  • Asset Protection Specialist
  • Customer Service Manager
  • Produce Sales Floor Associate
  • Cashier


  • High School Diploma
  • Associate of Science
  • Associate of Applied Science

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