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Enterprising customer service manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
- Liquor regulations and compliance
- Cash drawer balancing
- POS systems
- Payment processing
- Customer assistance
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- Security monitoring
- Conflict resolution techniques
- Focused on customer satisfaction
- Management of remote employees
- Training and coaching
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07/2019 to 01/2020 Asset Protection Specialist Denny's Inc – Carlsbad, NM,
- Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
- Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Patrolled buildings, facilities and perimeter areas to prevent damage to property.
04/2015 to 01/2018 Customer Service Manager Greif Brothers – Bay Minette, AL,
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Managed day-to-day operations, including supervision and assignment delegation for 30-member team.
- Set up repair appointments with assiant managers to meet customer needs and resolve key concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with Cashier's stockers and maintenance to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
10/2014 to 01/2015 Produce Sales Floor Associate Foot Locker Inc. – The Woodlands, TX,
- Removed outdated and overripe items from stock to eliminate health risks.
- Replenished inventory with focus on addressing customer needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Assessed floor displays to determine which merchandise required restocking.
- Updated signage to reflect current prices and help promote target merchandise.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Communicated effectively with members of public in often crowded and noisy environments.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Assisted customers based on currently available product, promotional and policy information.
03/2011 to 08/2014 Cashier Petro Stopping Center – City, STATE,
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Expected in 06/2007 High School Diploma:
Lew Wallace High School - Gary, IN
GPA:
Expected in :
Everest College - Merrillville, IN
GPA:
Expected in 01/2010 Associate of Science: Medical Assistant
Everest College - Merrillville, IN
GPA:
Expected in 03/2010 Associate of Applied Science: Medical Assistant
Everest College - Merrillville, IN
GPA:
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