Enterprising customer service manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Patrolled buildings, facilities and perimeter areas to prevent damage to property.
04/2015 to 01/2018
Customer Service ManagerGreif Brothers – Bay Minette, AL,
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Managed day-to-day operations, including supervision and assignment delegation for 30-member team.
Set up repair appointments with assiant managers to meet customer needs and resolve key concerns.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Worked with Cashier's stockers and maintenance to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
10/2014 to 01/2015
Produce Sales Floor AssociateFoot Locker Inc. – The Woodlands, TX,
Removed outdated and overripe items from stock to eliminate health risks.
Replenished inventory with focus on addressing customer needs.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assessed floor displays to determine which merchandise required restocking.
Updated signage to reflect current prices and help promote target merchandise.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Communicated effectively with members of public in often crowded and noisy environments.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Secured products when transporting to different areas of store to prevent merchandise damage.
Assisted customers based on currently available product, promotional and policy information.
03/2011 to 08/2014
CashierPetro Stopping Center – City, STATE,
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 06/2007
High School Diploma: Lew Wallace High School - Gary, IN GPA:
Expected in
: Everest College - Merrillville, IN GPA:
Expected in 01/2010
Associate of Science: Medical Assistant Everest College - Merrillville, IN GPA:
Expected in 03/2010
Associate of Applied Science: Medical Assistant Everest College - Merrillville, IN GPA:
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