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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diligent assembler with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed over 2 years of related experience.

Dependable customer service representative professional enthusiastically seeking Work from home customer service opportunity in which to apply knowledge of bakery sales operations and display case creativity. Bringing over 3 years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives.

Skills
  • Accuracy
  • Crane and hoist equipment operation
  • Production Line Collaboration
  • Quality assurance controls
  • Product assembly
  • Background in shipping and receiving
  • Expert in safety rules and operation
  • QC
Experience
09/2019 to Current Assembler Brooks Automation, Inc. | MA, State,
  • Completed accurate assembly work by positioning and aligning components.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Checked parts against stock lists, blueprints and material specifications to comply with standards.
  • Prevented jams or wasted materials by setting and verifying parts clearances.
  • Worked at fast and steady pace to meet production goals.
  • Avoided critical errors by trimming and balancing rotating components.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
  • Maintained clean workstation, equipment and text fixtures in safe condition.
  • Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
  • Conducted visual inspections and checked for product defects.
  • Operated air, manual, and hydraulic tools to put together and align assemblies.
  • Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
  • Followed safety and quality requirements every day.
  • Used operational knowledge of systems, parts and components to solve problems arising during assembly.
  • Used hand and power tools to assemble products.
  • Put together up to 50 products during each shift.
04/2012 to 08/2021 Customer Service Chat Representative Common Spirit | Mount Sterling, KY,
  • Used various skills to resolve problems in reasonable amount of time.
  • Monitored customer issues to deliver effective resolution, following all steps involved for appropriate procedures.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Corresponded with more than 60 customers daily, effectively building outstanding skills in writing.
  • Answered questions from customers that came in through the company's online chat feature.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Consulted with customers on modern styles and trends.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2013 to 05/2014 Store Clerk Hyatt Hotels Corp. | Savannah, GA,
  • Interacted with over 30 customers daily in friendly and helpful manner.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Identified and implemented strategies to increase store traffic with customer- and community-focused events.
12/2009 to 07/2010 Cashier Walmart | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Processed over 100 transactions per day with exceptional accuracy.
Education and Training
Expected in | Medical Assisting Miller-Motte Technical College, Columbus, Ga, GPA:
  • Completed coursework in Psychology, Medical Terminology and Anatomy and physiology.
  • Took a few computer courses as well.
Expected in 05/2009 High School Diploma | Reeltown Elementary, Notasulga, AL, GPA:

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Resume Overview

School Attended

  • Miller-Motte Technical College
  • Reeltown Elementary

Job Titles Held:

  • Assembler
  • Customer Service Chat Representative
  • Store Clerk
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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