Organized Medical schedule with 2+ years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow.
AS The Scheduling Coordinator I was the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers phones, manages administrative records and financial records such as insurance billing and payments. Additionally, this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. As The Scheduling Coordinator I kept the office organized and running smoothly and exhibits a positive countenance to every patient experience.
Develops and maintains doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
Greet and check patients in and out for and after treatment.
Educate and consult patients discussing treatment needs and presenting treatment plans.
Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
Make pre-treatment financial arrangements with patients.
Responsible for billing dental insurance, posting payments, and claim estimations.
Balance income and charges daily and prepare deposits.
Responsible for Accounts Receivable to include, sending of billing statements, aging reports, and collections.
Create month end reports and forecast monthly goals for the office and providers.
Follows office procedures for patient referrals.
Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
General office duties and other duties as required. I also have the experience of the EMR and DENYDX for 2 + years
My main responsibility is making patient appointments, but they may perform other tasks as well: gathering patient information, handling insurance documentation, managing front desk operations, collecting payments and maintaining inventory , computer skills, communication abilities, and customer service orientation. Being familiar with medical terms.
Seeking a Training and Development position at CVS Health in order to utilize expert communication skills and coaching experience to design and implement programs that will effectively improve performance.
Skills & Abilities
• Excellent in Microsoft Office Programs including: Word, Excel, Office, and PowerPoint
• Experienced in CVSHealth/Aetna systems including: RXCLAIM, MEA, Peoplesafe, ASD, TheSource, and Behavioral Analytics, DSS, Medforce, Salesforce
• Proficient in processing Compound claim authorizations
• Versed in processing Aetna Specialty claim authorizations
• Ability to work in a multi-task fast paced and changing work environment with quick turnaround time.
• Strong verbal and written communication skills
Facilitates core curriculum learning programs to promote learning with every line of business for the back end pharmacy. Participates in curriculum walk through and train-the-trainer sessions to prepare for the delivery of learning programs. Facilitates new learning in a manner consistent with the approved course design. Assists in the design and development of new learning programs or revisions of current programs by reviewing and providing timely feedback to curriculum developers on learning enhancements. Seeks opportunities to continuous improve Training delivery and processes in creative ways which result in the improvement of desired outcomes; reviews facilitator evaluations for continuous self-development and improvement. Provides daily feedback to production supervisors and OE leadership. Floor walks for any additional questions that may be needed for customer care representatives taking calls. Facilitates or produces virtual classes for any line of business for pharmacy. Facilitates in a live class setting and works closely with individuals in group settings to learn about curriculum programs.
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