Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer Service professional with management experience and exceptional people skills. I am well versed in administration and computer programs. I am self-motivated and desire a challenging role as a customer service professional.
Skills
  • Skills Used
  • Customer service, great verbal skills, helping members, answering calls efficiently with quality and customer satisfaction.
  • Embroidery Machine Operator
  • gtm sportswear

  • Manhattan, KS

  • September 2008 to July 2013
  • Responsibilities
  • Sewing garments for customers with excellent quality while being efficient, made sure machines were programmed with right needles as well as the correct colors the customer requested. When garments were done sewing I'd take a thorough look to make sure garments were properly sewn by machine.Client-focused
Education and Training
Manhattan High School Manhattan, KS Expected in 1995 diploma : - GPA :
Accomplishments
  • Great customer service, quantity with quality work on the garments for the customers.
  • Great verbal skills with other employees.
  • Skills Used Quantity with quality work, customer service, great verbal skills.
  • Front Desk Receptionist Quaker Oats - Manhattan, KS - November 1999 to August 2008 Responsibilities Did payroll on a weekly basis, made sure employees insurance, 401K were deducted from paycheck accurately.
  • Scheduled meetings with owner and supervisors for their weekly meetings.
  • Scheduled safety meetings with the employees, would also organize hearing tests for employees.
  • Answered questions for employees when they had questions about paycheck, 401K, health insurance as well.
  • Worked with excel, created spreadsheets weekly Accomplishments Organization, made sure meetings went as scheduled, as well as payroll done on time on a weekly basis.
  • Typing skills as well as using excel and creating spread sheets.
  • Skills Used Exceptional verbal and written communication skills with a track record of multi-tasking, problem solving and work prioritization.
  • A friendly and polite individual who is known to work collaboratively to attain goals and mission of company.
  • Forklift Operator Quaker Oats - Manhattan, KS - August 2004 to April 2008 Responsibilities Loaded and unloaded trucks in a timely manner, made sure all the safety procedures were in place before loading or unloading trucks.
  • Also stacked totes on warehouse, ran lines, made sure they were stocked up on product so production could continue to run.
  • Accomplishments I kept lines going, so production wouldn't stop, trucks were loaded and unloaded in a timely manner but safe as well.
  • Skills Used Safety, quantity, quality, productivity.
Experience
Heritage - Appointment Setter
San Antonio, TX, 02/2017 - 06/2017
  • Collected customer feedback and made process changes to exceed customer satisfaction goals. 
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
Marriott International - Vacation Planner
Duluth, GA, 2014 - 11/2016
  • I educate and plan vacations for existing timeshare owners and demonstrate great customer service and the ability to solve problems the owners may have experienced.
  • I demonstrate good multitasking skills working with owners and getting in contact with other departments, sending e-mails to resorts, and booking vacations.
  • I Deescalate owners who are having difficulties understanding their ownership and checking in and out of the resorts.
  • Recently got promoted to Club Pass which entailed booking Wyndham owners in World mark resorts and World mark owners to Wyndham resorts.
  • I worked in four different systems to make the dream happen for our owners.
  • Accomplishments Top 10 Vacation planner at the Springfield site.
  • Gold MVP's (2 months in a row) Calls have been used for other supervisor's coaching's to demonstrate an ideal call.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Trained staff on how to improve customer interactions.
Great Lakes Credit Union - Fraud Specialist
Waukegan, IL, 07/2013 - 2014
  • Answer calls daily to help members with potential unauthorized activity on their credit card.
  • I go over their statement with them to make sure all charges are the customers charges, if charges aren't accurate a fraud report is submitted for the customer and a new credit card is sent out.
  • Always need to make sure that the customer accounts are safe and secure at all times as well as their identity.
  • Answering calls efficiently in a timely manner with a quantity of calls with excellent quality.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Ran reports and supplied data to fulfill customer report requirements.
Activities and Honors
Skills
coaching, credit, customer satisfaction, Customer service, customer service skills, Machine Operator, mark, multitasking, quality, supervisor, phone, verbal skills

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Resume Overview

School Attended

  • Manhattan High School

Job Titles Held:

  • Appointment Setter
  • Vacation Planner
  • Fraud Specialist

Degrees

  • diploma

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