Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Efficient professional with 9.5+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessments. Organized Appointment Setter thrives in fast-paced, high-pressure settings. Committed to quickly building client rapport and understanding needs. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven ability to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.
Skills
Advertisements
Benefits
Budget
Contracts
Clients
Customer service
English
Painting
Personnel
Plumbing
Presentations
Progress
Reading
Safety
Sales
Scripts
Supervisory
Telephone
Call Centers
Scheduling appointments
Setting up appointments
Appointment and meeting scheduling
B2B appointment setting experience
Work History
03/2018 to CurrentAppointment Setter/CloserMarriott International | Sunny Isles Beach, FL,
Contact prospective customers to present information and explain available services.
Set appointments to provide owners with an online overview of how to rent or sell their Timeshare points accounts as well as Club 365 Benefits.Provide overview of benefits online to owners.
Provide customer service follow up calls when an owner reaches back out.Assist owners on an questions related to travel or logging into their account.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Set appointments with salespeople and potential customers.
Executed outgoing calls from corporate sales lead pipeline.
01/2009 to CurrentCo-OwnerChampion Home Builders | Middlebury, IN,
Schedule the project in logical steps and budget time required to meet deadlines.
Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
Prepare and submit budget estimates, progress reports, or cost tracking reports.
Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
Take actions to deal with the results of delays, bad weather, or emergencies at construction site.
Obtain all necessary permits and licenses.
Inspect or review projects to monitor compliance with building and safety codes, or other regulations.
Study job specifications to determine appropriate construction methods.
Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing.
11/2015 to 11/2018Appointment setter/Member ServicesTRAVEL POINTS INTERNATIONAL | City, STATE,
Contact prospective customers to present information and explain available services.
Set appointments to provide owners with an online overview of their benefits with RCI points accounts as well as Club 365 Benefits.Provide overview of benefits online to owners.
Provide customer service follow up calls when an owner reaches back out.Assist owners on an questions related to travel or logging into their account.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Acted as first point of contact and set appointments for prospective clients.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Set appointments with salespeople and potential customers.
Entered daily data in computer systems and documented office activities.
Established and maintained client rapport by utilizing quality customer service.
Answered phone calls and answered questions from potential customers.
09/2014 to 11/2018Appointment SetterINTERNATIONAL POINTS CLUB | City, STATE,
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Answer telephone calls from potential customers who have been solicited through advertisements.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Set appointments with salespeople and potential customers.
Acted as first point of contact and set appointments for prospective clients.
Education
Expected in 1993High School Diploma | OAKRIDGE HIGH SCHOOL, Orlando, FLGPA:
Expected in English-Business level reading and writing. | , , GPA:
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