Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

COSTUMER SERVICE REPRESENTATIVE Efficient costumer service professional 5+ year of experience in call center. Adaptable at handling 100+ call on daily basis along with resolving client issue efficiently. fluent in English and able to provide clear costumer service in this language. seeking to apply costumer service expertise to benefit your company as a call center representative. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • Scheduling and Calendar Management
  • Customer Service
  • Computer Skills
  • Telephone Etiquette
  • Attention to Detail
  • Remote Access Call Center Software
  • Outbound Calling
  • Persuasive Strategies
  • Geodetic Surveying
02/2020 to 03/2022 Appointment Setter Shift 4 Payments | Walpole, MA,
  • Tracked and reported clients' progress based on observations and conversations.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • We had a data in the form of a google sheet that had their names, phone numbers, email addresses, and previous medical history, and all we had to do was copy the phone number from the sheet and contact them using the company dialer. It was a type of warm lead, similar to a prequalified lead, in which we only had to phone them and schedule an appointment with one of the nurses on staff if they required medical assistance.
  • My per day target was 50 outbound calls per hour and 2 appointments per day.
09/2018 to 01/2020 Survey Caller Overhead Door Corporation | Bridgeville, DE,
  • Called prepared lists of leads and read short scripts to promote companies products and services.
  • On a daily basis, collect required information by phone and do the following duties: making outbound phone calls, asking respondents questions, typing answers, and replying to open ended queries.
  • Tech research studies; I had to dial up to 60-70 calls per hour. Voxco was the program I was using, and when the call connected, I asked different questions based on the survey. That job required me to change surveys every two to three weeks, if not a month, so that was an experience that taught me to be more flexible when dialing. Because of this, I received a variety of surveys, including political, health-related, and general.
  • Dial rate was upto 60 per hour.
01/2017 to 08/2018 Customer Service Representative Mcclung-Logan Equipment Company, Inc. | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Well, it was completely inbound at Ibex, and I recall taking more than 40 calls per hour while working as a customer service representative there. We used CRM software to verify their identity and order status, and it was a refund-based job in which we had to claim damages and process refunds according to company policies. and the dialer we used belonged to their own company, so we had to log in and connect with peers and supervisors from their company.
  • I had to do 40 Inbound Calls.
01/2015 to 01/2017 Sales Representative Tele Circuit | City, State,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Used CRM database to track referral and appointment data.
  • It was a sales job, and we had to dial 500-600 numbers of cold calls on a daily basis. I recall using IBM software, which was a type of automatic dialer. It was a combination of cold and inbound calling, such as when we needed to assist a customer, or sometimes when we had to call them back we use it for the inbounnd as well. We online transfer to one of the senior supervisors available at the time after verifying certain vital questions for qualification.
  • Target was to fo 500-600 outbound calls per day.
Education and Training
Expected in 01/2017 BBA | HRM University of Florida, Florida City, FL, GPA:
Full Professional

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  • University of Florida

Job Titles Held:

  • Appointment Setter
  • Survey Caller
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  • Sales Representative


  • BBA

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