Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Personable Outbound Associate aiming to leverage strong knowledge in outbound calling, including meeting hourly, daily and weekly call quotas demonstrated over number years in related roles. Focused and committed with a drive for exceeding corporate expectations.

Organized and managed simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Dedicated to making lasting first impressions and increasing overall company sales. Detail-oriented and outgoing with a great phone voice and outstanding knowledge of modern persuasion.

Customer-focused Appointment Setter with number-year history of successful cold calling. Identifies customer needs and schedules appointments with sales professionals to foster efficient operations.

Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.

Persuasive Appointment Setter with Adept at time management and modern salesmanship with extensive knowledge of product sales. Successful at persuasion and making excellent first impressions.

Recognized for consistent dedication to efficiency, customer service and accurate schedule coordination.

Focused and dependable manager with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Trained in emergency responses and special security procedures.

Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in software and keeping organized filing systems.

Detail-oriented manager with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.

Detail-oriented manager exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.

Outgoing and friendly.

Multi-faceted and resourceful manager with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications.

Organized Appointment Setter thrives in fast-paced, high-pressure settings. Committed to quickly building client rapport and understanding needs.

Communicative Outbound Associate with exceptional aptitude for effective communication. Highly skilled in database management with passion for contributing to sales success.

  • Scheduling
  • Sales
  • Generating Leads
  • Brand Promotion
  • Sales Goals
  • Appointment Setting
  • Meeting Sales Goals
  • Appointment Plus Software Knowledge
  • Telephone Headset Expertise
  • Phone etiquette expert
  • Setting appointments
  • Cold Calling
  • Payment processing knowledge
  • Customer rapport
  • Staff Management
  • Documentation and reporting
Work History
02/2022 to Current Business Development Representative Heritage | Rochester, NY,
  • Communicated with local organizations to build networks and develop leads.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Tracked sales calls in database for relationship management.
  • Communicated with leadership teams by spearheading regular meetings to discuss objectives.
09/2021 to 02/2022 Appointment Setter Mattel Inc. | Franklin, TN,
  • Established and maintained client rapport by utilizing quality customer service.
  • Acted as first point of contact and set appointments for prospective clients.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Answered phone calls and answered questions from potential customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Set appointments with salespeople and potential customers.
  • Addressed client inquiries and updated database information.
  • Assisted office team by making phone calls, copies and appointments.
  • Entered daily data in computer systems and documented office activities.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
11/2020 to 09/2021 Restaurant Manager Hyatt Hotels Corp. | Estero, FL,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
03/2020 to 10/2020 Front of House Manager Fedex | Council Bluffs, IA,
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
05/2018 to 01/2020 Owner Company Name | City, State,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Trained and developed team members to build human capital.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Optimized team hiring, training and performance.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Trained and motivated employees to perform daily business functions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
Expected in 01/2011 Associate Of Applied Business | Business Management Fox Valley Technical College, Oshkosh, WI, GPA:

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School Attended

  • Fox Valley Technical College

Job Titles Held:

  • Business Development Representative
  • Appointment Setter
  • Restaurant Manager
  • Front of House Manager
  • Owner


  • Associate Of Applied Business

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