Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. I am also a Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Highly Customer Service driven to exceed sales goals and build long term relationships with customers. I Deliver positive experiences through high-quality customer care and aFriendly Customer Service Manager with can-do attitude and willingness to help at all times.

I effectively execute process Changes to improve operational efficiency.

  • Client relations specialist
  • Conflict resolution techniques
  • Marketing savvy
  • Team management
  • Meticulous attention to detail
  • Deadline-oriented
  • Inventory control
  • Staff development
  • Skilled negotiator
  • Computer-savvy
  • Persuasive
  • Focused on customer satisfaction
  • Management of remote employees
  • Talent development
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Calm under pressure
  • Complex problem solving
  • Sound judgment
Customer Relations Earned highest marks for customer satisfaction, company-wide. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Product Promotion Up-sold products and motivated customers to upgrade current product plans. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
Appointment Setter, 2013 to 10/2014
HeritageSeattle, WA,

Composed and drafted all outgoing correspondence and reports for managers. Scheduled surgeries for multiple surgeons and booked operating rooms. Trained new employees on multiple medical billing programs and data entry software. Contacted patients regarding unpaid and underpaid accounts to resolve any issues. Located, checked in and pulled medical records for appointments and incomplete patient charts. Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Customer Service Manager, 2009 to 01/2013
KrogerKirkland, WA,

Customer Service Manager Job Description:

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Built long-term customer relationships and advised customers on purchases and promotions.

Helped drive sales goals and achieve monthly quotas.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Created and maintained an organized database to develop promotional sales.

Dedicated to continuously improving sales abilities and product knowledge.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Assisted in creating pre-season marketing plans to support department and divisional strategies.

Communicated all store initiatives and promotions to customers to generate return business.

Set up and explained new membership contracts.

Designed displays to make the store experience interactive, engaging and reassuring.

Dedicated to continuously improving sales abilities and product knowledge.

Created and maintained an organized database to develop promotional sales.

Shift Manager, 01/2008 to 08/2012
University Of Wisconsin MadisonMadison, WI,

Hired and trained 20+ staff. Developed and rolled out new policies. Increased profits by 60% in one year through restructure of business line. Implemented innovative programs to increase employee loyalty and reduce turnover. Trained, coached and mentored staff to ensure Top Performance, and promote Best Customer Service Possible. Partnered successfully with other Departments, and clients to produce positive Customer feedback. Opened and Closed the establishment Hired new Employees Scheduling Created Daily plans to Execute a successful shift Cash management Performed Highest Quality Customer Service.

High School Diploma: , Expected in 2010
Winfree Academy - Irving, Texas

Customer Service, Receptionist, Retail Sales, Cash, Cash Management, Clients, Forecasting, Increase, Scheduling, Customer Service Manager, Access, Accounts To, Billing, Correspondence, Data Entry, Filing, Medical Billing, Medical Invoicing, Medical Records, Credit, Customer Account, Customer Relations, Inventory, Pricing, Product Pricing, Rest, Sales, Sales With, Satisfaction

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  • Customer Service Manager
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