Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very motivated and eager to apply time management into my work in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Customer Service
  • Clear Communication
  • Computer Skills
  • Positive Attitude
  • Telephone Etiquette
  • Appointment Scheduling
12/2019 to Current
Appointment Setter Window Nation Indianapolis, IN,
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Made phone calls and sent emails to establish leads.
  • Scheduled and confirmed appointments.
  • Answered telephones and directed calls to appropriate staff members.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
  • Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
  • Recorded information from potential customers regarding specific product or service needs.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
03/2012 to Current
Certified Nursing Assistant Unity Hospice Green Bay, WI,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Helped residents walk with or without self-help devices.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported non-ambulatory residents in range of motion exercises.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Used mobility devices to transport patients.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
03/2012 to Current
Clerical Assistant Dart Container Of Michigan Springfield, MA,
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Trained users on catalog usage and library software to eliminate client knowledge gaps.
  • Assisted front office staff by taking initiative to help upper management and coordinate events.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Kept meticulous records on funding and budgeting for department.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Coordinated meetings and events for nursing staff while maintaining other spreadsheets and job duties .
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Answered phone calls and took messages for staff members.
  • Followed up with patients and confirmed appointments.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Routed calls and correspondence to appropriate medical staff.
  • Evaluated medical insurance details and informed patients of uncovered fees.
  • Coordinated appointments with customers and staff members according to availability.
  • Prevented double bookings and set aside appropriate time in between appointments.
  • Assisted patients with canceling and rescheduling appointments.
  • Instructed patients regarding how to prepare for appointments.
  • Filed appointment documents and organized clerical supplies.
  • Adjusted appointments according to priority and tracked appointment durations.
  • Communicated with patients with compassion while keeping medical information private.
  • Arranged hospital admissions for patients as required.
  • Scheduled and confirmed patient appointments and consultations.
  • Completed relevant insurance and other claim forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
04/2017 to 08/2018
Home Health Aide St Therese Home Of New Hope Woodbury, MN,
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Managed patient transportation and appointment scheduling.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Maintained clean and well-organized environment for client happiness and safety.
Education and Training
Expected in 06/2011
High School Diploma:
Saratoga Springs High School - Saratoga Springs, NY

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School Attended

  • Saratoga Springs High School

Job Titles Held:

  • Appointment Setter
  • Certified Nursing Assistant
  • Clerical Assistant
  • Home Health Aide


  • High School Diploma

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