Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very motivated and eager to apply time management into my work in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Customer Service
Clear Communication
Computer Skills
Positive Attitude
Telephone Etiquette
Appointment Scheduling
Experience
12/2019 to Current
Appointment SetterWindow Nation – Indianapolis, IN,
Provided exceptional customer service through effective telephone communication and follow-ups.
Made phone calls and sent emails to establish leads.
Scheduled and confirmed appointments.
Answered telephones and directed calls to appropriate staff members.
Created and maintained accurate and complete records of all customer interactions in job-related software.
Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
Recorded information from potential customers regarding specific product or service needs.
Scheduled appointments and maintained and updated appointment calendars.
Maintained business office inventory and equipment by checking stock for needed supplies.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
03/2012 to Current
Certified Nursing AssistantUnity Hospice – Green Bay, WI,
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Helped residents walk with or without self-help devices.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Supported non-ambulatory residents in range of motion exercises.
Observed and reported unusual symptoms and changes to charge nurse.
Assisted residents with bathing and dressing to promote personal hygiene.
Answered signal lights, bells or intercom systems to determine resident needs.
Distributed drinking water and nourishment to residents.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Used mobility devices to transport patients.
Assisted residents in preparing for activities and social programs.
Documented activities and recorded information in EMR system.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
03/2012 to Current
Clerical AssistantDart Container Of Michigan – Springfield, MA,
Directed clients and guests to correct departments, rooms and staff members.
Answered multi-line telephone system and routed calls to appropriate personnel.
Trained users on catalog usage and library software to eliminate client knowledge gaps.
Assisted front office staff by taking initiative to help upper management and coordinate events.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Prepared shipping packages by printing packing labels and verifying orders.
Kept meticulous records on funding and budgeting for department.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Kept office records organized and supplies well-stocked for optimal team performance.
Coordinated meetings and events for nursing staff while maintaining other spreadsheets and job duties .
Created reports and other types of documentation, which often contained sensitive and confidential data.
Answered office phone and emails to schedule appointments, answer questions and document information.
Managed material flow and cataloging materials by accurately maintaining references and files.
Answered phone calls and took messages for staff members.
Followed up with patients and confirmed appointments.
Updated patient information in databases and adhered to confidentiality requirements.
Routed calls and correspondence to appropriate medical staff.
Evaluated medical insurance details and informed patients of uncovered fees.
Coordinated appointments with customers and staff members according to availability.
Prevented double bookings and set aside appropriate time in between appointments.
Assisted patients with canceling and rescheduling appointments.
Instructed patients regarding how to prepare for appointments.
Filed appointment documents and organized clerical supplies.
Adjusted appointments according to priority and tracked appointment durations.
Communicated with patients with compassion while keeping medical information private.
Arranged hospital admissions for patients as required.
Scheduled and confirmed patient appointments and consultations.
Completed relevant insurance and other claim forms.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Scheduled tests, lab work or x-rays for patients based on physician orders.
04/2017 to 08/2018
Home Health AideSt Therese Home Of New Hope – Woodbury, MN,
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Tracked and reported clients' progress based on observations and conversations.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Managed patient transportation and appointment scheduling.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Maintained clean and well-organized environment for client happiness and safety.
Education and Training
Expected in 06/2011
High School Diploma: Saratoga Springs High School - Saratoga Springs, NY GPA:
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