, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very motivated and eager to apply time management into my work in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Customer Service
- Clear Communication
- Computer Skills
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- Positive Attitude
- Telephone Etiquette
- Appointment Scheduling
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12/2019 to Current Appointment Setter Window Nation – Indianapolis, IN,
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made phone calls and sent emails to establish leads.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Recorded information from potential customers regarding specific product or service needs.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
03/2012 to Current Certified Nursing Assistant Unity Hospice – Green Bay, WI,
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Supported non-ambulatory residents in range of motion exercises.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Documented activities and recorded information in EMR system.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
03/2012 to Current Clerical Assistant Dart Container Of Michigan – Springfield, MA,
- Directed clients and guests to correct departments, rooms and staff members.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Trained users on catalog usage and library software to eliminate client knowledge gaps.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Prepared shipping packages by printing packing labels and verifying orders.
- Kept meticulous records on funding and budgeting for department.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Coordinated meetings and events for nursing staff while maintaining other spreadsheets and job duties .
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed material flow and cataloging materials by accurately maintaining references and files.
- Answered phone calls and took messages for staff members.
- Followed up with patients and confirmed appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
- Routed calls and correspondence to appropriate medical staff.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Coordinated appointments with customers and staff members according to availability.
- Prevented double bookings and set aside appropriate time in between appointments.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Filed appointment documents and organized clerical supplies.
- Adjusted appointments according to priority and tracked appointment durations.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Completed relevant insurance and other claim forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
04/2017 to 08/2018 Home Health Aide St Therese Home Of New Hope – Woodbury, MN,
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Managed patient transportation and appointment scheduling.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Maintained clean and well-organized environment for client happiness and safety.
Expected in 06/2011 High School Diploma:
Saratoga Springs High School - Saratoga Springs, NY
GPA:
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