Appointment Scheduling Specialist resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized Appointment Setter thrives in fast-paced, high-pressure settings. Committed to quickly building client rapport and understanding needs. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Schedule Management
Report Preparation
Judgment and Decision Making
Confidentiality and Data Protection
Document and File Management
Verbal and Written Communication
Strong Organizational Skills
Professional and Courteous
Office Equipment Operation
Task Prioritization
Appointment Coordination
Database and Client Management Systems
Microsoft Office Suite
Work History
04/2017 to 04/2020Appointment Scheduling SpecialistFirst Orlando Pregnancy Center | City, STATE,
Answered phone calls and answered questions from potential customers.
Acted as first point of contact and set appointments for prospective clients.
Handled complaints and questions, and re-directed calls to other team members.
Assisted office team by making phone calls, copies and appointments.
Addressed client inquiries and updated database information.
Entered daily data in computer systems and documented office activities.
Scheduled and confirmed appointments and meetings for senior management team.
Established and maintained client rapport by utilizing quality customer service.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to independently handle over 3 calls each day.
Collected cash/credit cards payments from clients and updated account balances.
Set appointments with salespeople and potential customers.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Scheduled consultations for Million's of potential customers.
Orchestrated more than 10,00000 timely shipments between offices and customers.
Drove to locations and walked door to door to make first contact with potential customers.
09/1995 to 08/2018Gator Skinner /Front Desk ReceptionistLittle Debbie's Gator Service | City, STATE,
.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Used internal software to process reservations, check-ins and check-outs.
Monitored office supplies by checking inventory and placing orders.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Entered customer data into room system and updated information whenever patrons changed rooms.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Prepared weekly employee work schedules for team members.
Planned coverage needs and organized services to support incoming special events.
Explained details regarding property to acclimate patrons to resort environment.
Promoted local entertainment and sporting events and offered details to assist patrons.
Front Desk /Customer Service, Data Entry.
> Took over 100 Customer Call's per day
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Resolved customer issues quickly and notified supervisor immediately when problems escalated
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Confirmed relevant guest information and payment methods to prevent fraud
Maintained transaction security by verifying payment cards against identification
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
Transcribed phone messages and relayed to appropriate personnel
Kept accounts in balance and ran daily reports to verify totals
Prepared weekly employee work schedules for team members
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
01/2008 to 09/2015Head Nurse /Administration ManagerAvalon's Assisted Living Facility | City, STATE,
Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Learned and applied preferred systems for scheduling, purchasing and problem-solving.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Reduced employee turnover through employee development and other retention measures.
Oversaw corporate events designed to connect and support employees at work and outside of work.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Trained employees in company and regulatory compliance requirements to promote conformance.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Assigned tasks and directed team of office clerks.
Kept operations in compliance with A.L.F regulations by developing and directing effective internal systems.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Maintained CRM database with customer updates and report generation.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Arranged corporate and office conferences for company employees and guests.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Developed internal requirements which complied with A.L.F standards to minimize regulatory risks and liability across program.
Managed over 100 customer call's per day
Performed patient assessments and adjusted care plans accordingly
Monitored nursing care, patient assessment processes and treatment implementations
Built rapport with patients and family members to deliver exceptional care
Strengthened unit care standards and policies with focus on patient safety and dignity
Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Supervised, directed and motivated high-quality performance from nursing staff
Engaged and participated in consults, patient care plan development and patient monitoring
Updated patient charts with data such as medications to keep records current and support accurate treatments
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
Education
Expected in High School Diploma | University High School, Orlando, FLGPA:
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