appointment scheduler phone operator resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Patient Service Representative with experience supporting several physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.Dependable,

enthusiastic worker with more than 20 years of customer service experience seeking a position within a Medical Office as an Appointment Scheduler/Front Office or Insurance verification. With knowledge of Workers Compensation Scheduling. Self-starter, dedicated to achieving high-quality results.

  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Scheduling
  • Deadline-oriented
  • Training and development
Technical High School Springfield, MA Expected in 1980 Diploma : - GPA :

Coursework in Business Administration and Organizational Development

Ashworth College Online , Expected in Present Select One : - GPA :

Coursework in Medical Office Assisting

Health Information Administration coursework


Managed call flow with up to 100Documentation

  • Ensured charting accuracy through precise documentation.


  • Documented patient information obtained from intake interviews.

Patient Education

  • Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.


  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information. calls in queue per minute.
Basis.Ed - Appointment Scheduler- Phone Operator
Tucson, AZ, 04/2012 - 07/2015
  • Accepts incoming calls and uses software (All scripts PM) to schedule patients; Triage patient needs for timeliness of appointments based upon pre-determined criteria; Determines which physician to place patient with based upon pre-determined criteria; Gathers insurance information and patient personal data; Communicates and collaborates with providers and provider staff to ensure patient scheduling needs are met.
  • Trains new employees in the use of telecommunications system.

Cross-trained and provided back-up for other customer service representatives when needed.

Resurgens Orthopaedics - Front Office Coordinator
City, STATE, 08/2014 -
  • Greets /Welcomes patients as they check in; Instructs new patients in completion of medical history and information forms, and make any necessary corrections to patients account; Scans all new patient or updated patient information into computer (including: photo ID, Insurance cards, referrals; and paperwork; Collects payments for disability forms; Schedules follow up appointments with physician or physician assistant; Communicates with the patients in the lobby if the physician is running behind schedule; Reconciles superbills with provider schedule and ensures the appropriate payment is attached (cash, checks ,credit card slips Assist with back office duties as needed.
Rockdale Medical Center - Diversified Clinical Services Front Office Coordinator
City, STATE, 08/2011 - 05/2012
  • Answer phone, schedule patient appointments, greet patients, route calls to appropriate staff; Obtain insurance information/obtain insurance verification for services; Coordinate patient ancillary testing with other hospital departments; Enter and verify patient charges, reconcile charges as directed; Spot check charts for data completeness and signatures; Data entry into proprietary and hospital data system; Audit data entry and generate reports as directed; Maintain office supplies and equipment.
Hampden County Physician Associates, LLC - Front End Receptionist/Patient Check
City, STATE, 03/2009 - 01/2011
  • Answer phone, greet patients and visitors in a prompt, pleasant and professional; Screening visitors and directing them to the appropriate support staff; Obtain insurance information/obtain insurance verification for services; Assist physicians with extracting patient files with coordinating lab work and physician reports; Coordinate patient ancillary testing with other hospital departments; Maintain and update physician appointment based on vacations and days off.
photo, charts, credit, Data entry, directing, forms, Insurance, office, scheduling, scripts, telecommunications, phone, Triage

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Resume Overview

School Attended

  • Technical High School
  • Ashworth College Online

Job Titles Held:

  • Appointment Scheduler- Phone Operator
  • Front Office Coordinator
  • Diversified Clinical Services Front Office Coordinator
  • Front End Receptionist/Patient Check


  • Diploma
  • Select One

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