LiveCareer-Resume

appointment scheduler customer service representative resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Graduate student in the Elementary Education program at Mississippi State University with the goal to become a K-6th grade teacher and also work with at risk children.

Organized Receptionist and Appointment Setter with years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks.

Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices.

Skills
  • Supply Inventory Control
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Report Preparation
  • Task Prioritization
  • Schedule Management
  • Appointment Coordination
  • Office Equipment Operation
  • Ease with Computers and Technology
  • Database and Client Management Systems
  • Multi-Line Telephone Systems
  • Microsoft Office Suite
  • Multitasking and Time Management
  • Judgment and Decision Making
  • Verbal and Written Communication
  • Relationship Building
  • Professional and Courteous
  • Meticulous Attention to Detail
  • Document and File Management
  • Reception Duties
  • Clear Communication
  • Calendar Management
  • Microsoft Office
  • Critical Thinking
  • Meeting Note Taking
  • Data Entry
  • Database Maintenance
  • Electronic Records Management
  • Event Planning
  • Writing and Editing Skills
  • Problem Solving
  • Social Media Updating
  • Customer Service
Work History
Appointment Scheduler/Customer Service Representative, 01/2018 - 12/2021
Planet Fitness Laguna Niguel, CA,
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Scheduled consultations for potential customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Drove to locations and walked door to door to make first contact with potential customers.
  • Made phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Scheduled consultations for potential customers
Health Promotion & Wellness Student Worker, 08/2019 - 12/2021
MISSISSIPPI STATE UNIVERSITY City, STATE,
  • Delivering and picking up packages, making campus runs, filing paperwork, answering phone calls, balancing pro-card(bank) statements, ordering office supplies, and working different events.
  • Targeted specific community groups with wellness and disease management information.
  • Taught appropriate parenting behaviors to individuals or families.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted group wellness presentations for classes up to 30 participants
Assistant Manager, 11/2015 - 12/2017
City Gear Clothing Store City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science And/with Education Degree: Elementary Education, Expected in 12/2021
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Mississippi State University - Starkville, MS
GPA:
Status -
  • Member of BrickFire Mentoring Program
  • Esteem Mentoring program for at risk teenaged girls
  • Ideal Woman
  • National Society leadership success
Associate of Arts: Education, Expected in 12/2017
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Hinds Community College - Raymond, MS
GPA:
Status -
High School Diploma: , Expected in 05/2015
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DURANT PUBLIC SCHOOL - Durant, MS,
GPA:
Status -
  • Received The Hutchison Award
  • Awarded Ms. DHS
  • Elected to Class President


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Resume Overview

School Attended

  • Mississippi State University
  • Hinds Community College
  • DURANT PUBLIC SCHOOL

Job Titles Held:

  • Appointment Scheduler/Customer Service Representative
  • Health Promotion & Wellness Student Worker
  • Assistant Manager

Degrees

  • Bachelor of Science And/with Education Degree
  • Associate of Arts
  • High School Diploma

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