Appointment Representative II Resume Example Billings Clinic

APPOINTMENT REPRESENTATIVE II

Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual wit

Skills

Account development
Product and service knowledge
Customer needs assessment
Working collaboratively
Data management

Contract negotiation expertise
Promotional planning
Post-sales support
Project planning

Education and Training

Associate of ScienceSociology, , Scott County Community College, , Bettendorf, IAMay 2012

Associate of ScienceAccounting, , , Morgan Community College, , Fort MorganCOMay 1994

Master of ScienceGovernment Contracting, , Penn State, , State College, PAApril 1997

Bachelor of SciencePolitical Science And Government, , , University Of Northern Colorado, , GreeleyCOMay 1995

High School DiplomaPowell High School, , Powell, WYMay 1991

Experience

Appointment Representative II, Billings Clinic, November 2018-November 2020Billings, MT

Communicated effectively with patients to maintain patient satisfaction and loyalty.
Consulted with long-term, new and prospective patients to understand needs and provide ideal solutions.
Answered patient questions and addressed problems and complaints.
Assisted patients during selection process and helped choose the right provider to meet individual needs.
Educated patients on suitable providers and services depending on age, and needs.
Called patients to schedule annual, return, and new referral appointments with specific departments.
Communicated with Doctors and nurses to provide the best care for patients.

Desk Clerk, Bourbon Street Hotel, April 2018-November 2018Billings, MT

Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Veterinary Assistant, Valley Veterinary Hospital, February 2017-June 2017Ellensburg, WA

Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.

Veterinary Technician, Bettendorf animal hospital, January 2011-August 2014Bettendorf, IA

Treated animals afflicted with mange and skin conditions with therapeutic bath treatments and medications.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Visited farms to help with animal emergencies, including injury, disease and birthing.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.

Resume Overview

Companies Worked For:

Billings Clinic
Bourbon Street Hotel
Valley Veterinary Hospital
Bettendorf animal hospital

School Attended

Scott County Community College
Morgan Community College
Penn State
University Of Northern Colorado
Powell High School

Job Titles Held:

Appointment Representative II
Desk Clerk
Veterinary Assistant
Veterinary Technician

Degrees

Associate of Science
Associate of Science
Master of Science
Bachelor of Science
High School Diploma

Appointment Representative II Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes