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Appointment Representative II Resume Example

Resume Score: 80%

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APPOINTMENT REPRESENTATIVE II
Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual wit

Skills
  • Account development
  • Product and service knowledge
  • Customer needs assessment
  • Working collaboratively
  • Data management
  • Contract negotiation expertise
  • Promotional planning
  • Post-sales support
  • Project planning
Education and Training
Associate of ScienceSociology, , Scott County Community College, , Bettendorf, IAMay 2012
Associate of ScienceAccounting, , , Morgan Community College, , Fort MorganCOMay 1994
Master of ScienceGovernment Contracting, , Penn State, , State College, PAApril 1997
Bachelor of SciencePolitical Science And Government, , , University Of Northern Colorado, , GreeleyCOMay 1995
High School DiplomaPowell High School, , Powell, WYMay 1991
Experience
Appointment Representative II, Billings Clinic, November 2018-November 2020Billings, MT
  • Communicated effectively with patients to maintain patient satisfaction and loyalty.
  • Consulted with long-term, new and prospective patients to understand needs and provide ideal solutions.
  • Answered patient questions and addressed problems and complaints.
  • Assisted patients during selection process and helped choose the right provider to meet individual needs.
  • Educated patients on suitable providers and services depending on age, and needs.
  • Called patients to schedule annual, return, and new referral appointments with specific departments.
  • Communicated with Doctors and nurses to provide the best care for patients.
Desk Clerk, Bourbon Street Hotel, April 2018-November 2018Billings, MT
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Veterinary Assistant, Valley Veterinary Hospital, February 2017-June 2017Ellensburg, WA
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
Veterinary Technician, Bettendorf animal hospital, January 2011-August 2014Bettendorf, IA
  • Treated animals afflicted with mange and skin conditions with therapeutic bath treatments and medications.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Visited farms to help with animal emergencies, including injury, disease and birthing.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
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Resume Overview

Companies Worked For:

  • Billings Clinic
  • Bourbon Street Hotel
  • Valley Veterinary Hospital
  • Bettendorf animal hospital

School Attended

  • Scott County Community College
  • Morgan Community College
  • Penn State
  • University Of Northern Colorado
  • Powell High School

Job Titles Held:

  • Appointment Representative II
  • Desk Clerk
  • Veterinary Assistant
  • Veterinary Technician

Degrees

  • Associate of Science
    Associate of Science
    Master of Science
    Bachelor of Science
    High School Diploma

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