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Appointment Coordinator Resume Example

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APPOINTMENT COORDINATOR
Professional Summary

Organized Receptionist and Appointment Setter with 20 plus years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and in person.

Skills
  • Calendar scheduling
  • Teleconference arrangements
  • Professional telephone demeanor
  • Workflow Management
  • Appointment management
  • Inbound calling
  • Appointment Scheduling
  • Customer service
  • Data entry expert
  • Cold Calling
  • High-volume call environments
  • Customer rapport
  • Setting appointments
  • Phone etiquette expert
  • Telephone headset expertise
  • Payment processing knowledge
Work History
Appointment Coordinator11/2014 to 11/2020
Company Name – City, State
  • Assessed customer needs and responded to customer emails and calls.
  • Scheduled appointments for customers in person or over telephone.
  • Acted as first point of contact and set appointments for prospective clients.
  • Directed telephone calls to appropriate parties.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Performed clerical work.
  • Entered daily data in computer systems and documented office activities.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled and confirmed appointments and meetings for Job Sites.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Answered phone calls and answered questions from potential customers.
  • Received 100 in-bound calls and initiated over 50 out-bound daily calls to introduce customers to products and services offered.
Appointment Scheduling Specialist02/2012 to 10/2014
Company Name – City, State
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Operated multi-line telephone system to independently handle over 75 calls each day.
  • Balanced customer schedules and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Made 50 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Set appointments with salespeople and potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Took information from potential customers to assess needs
  • Sorted incoming mail and directed to correct personnel each day
  • Answered telephones and directed calls to appropriate staff members
Customer Service Manager08/2007 to 05/2011
Company Name – City, State
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Followed through with client requests to resolve problems.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
Education
Office Procedures....General: General Office Services06/1998Grossmont College- City, State
High School Diploma1983Gregory-Portland High School- City, State
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Resume Overview

School Attended

  • Grossmont College
  • Gregory-Portland High School

Job Titles Held:

  • Appointment Coordinator
  • Appointment Scheduling Specialist
  • Customer Service Manager

Degrees

  • Office Procedures....General : General Office Services 06/1998
    High School Diploma 1983

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