Appointment Coordinator Resume Example Dental Studio

APPOINTMENT COORDINATOR

Summary

Proficient Dental Insurance Coordinator with strong background in Medicare, Medicaid, HMO, and PPO insurance processing. Highly organized and adept at streamlining claims, accounts receivable and account management functions. Ready to bring talent and expertise to growing organization.

Industrious Insurance Coordinator with background in Dental Insurance. Expert in office administration and records management with success in implementing strategies to improve systems and workflow. Team-oriented and accomplished in training new hires on policies and procedures. Excited to bring my energy and always willing to learn to learn new things and mold my self to the team. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success..

Skills

Multitasking
Organized
Detail-oriented
Problem-solving
Insurance claims processing
Dental insurance experience
Medical terminology proficiency
Patient education
Strategic thinking skills
Exam room setups
Dentrix

Skilled in patient settings
Front office procedures expertise
Courteous demeanor
Fleet dispatch operations
Strong organizational skills
Large cash/check deposits expert
Sharp problem solver
Results oriented
Energetic work attitude
Relationship-building

Experience

Dental Studio | Buda, TXAppointment Coordinator02/2019 - Current

Sent appointment reminder cards for following week's schedule.
Scheduled appointments for customers in person or by telephone.
Recorded services received and payments into system.
Confirmed with customers about appointments and rescheduled missed appointments.
Took accurate messages for staff and management to facilitate open and speedy communication.
Managed 3-line system to handle more than 30 incoming calls per day.
Sorted incoming mail and directed to correct personnel each day.
Contacted previous and potential clients in order to offer services and products to suit needs.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Established relationships with local community members.
Maintained customer records with timely and accurate database updates.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Answered telephones and directed calls to appropriate staff members.

Family Tree Dental Group | Austin, TXAppointment Coordinator/ Insurance Coordinator 10/2014 - 01/2016

Maintained currency with Medicare regulations and guidelines, training 5 staff on updates.
Properly filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
Informed patients of claims status after filing insurance claims.
Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
Validated insurance and advised patients of benefits and coverage.
Complied with insurance regulations dictated by local, state, and federal agencies.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Submitted claims to insurance companies and clearinghouses.
Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.
Performed laboratory and radiologic support functions such as preparing materials and models.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Duplicated x-rays when requested by insurance companies.
Coordinated appointment schedules for both the dentist and oral surgeon.
Accurately collected and recorded patient medical and dental histories.
Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
Regularly planned and coordinated public dental health programs.
Recommended products and devices for patients' home care.
Routinely completed inventory, supply orders and restocked supplies.
Maintained proper graphical and perio charting.
Managed invoices and transaction receipts.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Taught staff about the latest dental research and techniques.
Implemented irrigation and desensitizing procedures or products as adjunctive to periodontal therapy.
Educated patients about proper oral hygiene and prevention of dental diseases.
Filed EOB
Trained the Gary Katy way
Worked with dentrix and invisalign
Managed company parties for the community was involved in LGBTQ community events daycares and The women and children homeless shelters
Scheduled appointments for customers in person or over the telephone.
Recorded services received and payments into the system.
Confirmed with customers about appointments and rescheduled missed appointments.
Sent appointment reminder cards for the following week's schedule.

Hertz Global Holdings Inc | Austin, TxCustomer Service Representative03/2012 - 10/2014

Participated in internal activities committees and coordinated monthly teambuilding activities.
Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Investigated and resolved billing and service discrepancies.
Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
Answered customers' questions and addressed problems and complaints in person.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Performed in-depth research to answer more complex questions.
Excelled in exceeding daily credit card application goals.
Upheld all privacy and security requirements established by HIPPA regulatory agencies.

DNC Holdings Inc. | Austin, TXCustomer Service Representative01/2009 - 04/2011

Logged all daily shipping and receiving orders.
Resolved escalated customer issues quickly to drive client retention.
Established membership loyalty, executing flawless customer retail account management.
Guaranteed positive customer experiences and resolved all customer complaints.
Obtained information to resolve customer inquiries.
Answered customers' questions and addressed problems and complaints in person.
Served as company's bilingual spanish and English Customer Service Representative.
Processed merchandise returns and exchanges.
Replenished inventory with focus on addressing customer needs.
Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Worked as team member, performing cashier duties, product assistance and cleaning.
Assisted customers by answering questions and solving problems.

Education and Training

Del Valle High School | Del Valle, TXHigh School Diploma2008

Resume Overview

Companies Worked For:

Dental Studio
Family Tree Dental Group
Hertz Global Holdings Inc
DNC Holdings Inc.

School Attended

Del Valle High School

Job Titles Held:

Appointment Coordinator
Appointment Coordinator/ Insurance Coordinator
Customer Service Representative

Degrees

High School Diploma

Appointment Coordinator Resume Example

Resume Score: 80%

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