Proficient Dental Insurance Coordinator with strong background in Medicare, Medicaid, HMO, and PPO insurance processing. Highly organized and adept at streamlining claims, accounts receivable and account management functions. Ready to bring talent and expertise to growing organization.
Industrious Insurance Coordinator with background in Dental Insurance. Expert in office administration and records management with success in implementing strategies to improve systems and workflow. Team-oriented and accomplished in training new hires on policies and procedures. Excited to bring my energy and always willing to learn to learn new things and mold my self to the team. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success..
Skills
Multitasking
Organized
Detail-oriented
Problem-solving
Insurance claims processing
Dental insurance experience
Medical terminology proficiency
Patient education
Strategic thinking skills
Exam room setups
Dentrix
Skilled in patient settings
Front office procedures expertise
Courteous demeanor
Fleet dispatch operations
Strong organizational skills
Large cash/check deposits expert
Sharp problem solver
Results oriented
Energetic work attitude
Relationship-building
Experience
02/2019 to 05/2020
Appointment CoordinatorWest Coast Dental – Moreno Valley, CA,
Sent appointment reminder cards for following week's schedule.
Scheduled appointments for customers in person or by telephone.
Recorded services received and payments into system.
Confirmed with customers about appointments and rescheduled missed appointments.
Took accurate messages for staff and management to facilitate open and speedy communication.
Managed 3-line system to handle more than 30 incoming calls per day.
Sorted incoming mail and directed to correct personnel each day.
Contacted previous and potential clients in order to offer services and products to suit needs.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Established relationships with local community members.
Maintained customer records with timely and accurate database updates.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Answered telephones and directed calls to appropriate staff members.
10/2014 to 01/2016
Appointment Coordinator/ Insurance Coordinator Matthews International – Omaha, NE,
Maintained currency with Medicare regulations and guidelines, training 5 staff on updates.
Properly filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
Informed patients of claims status after filing insurance claims.
Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
Validated insurance and advised patients of benefits and coverage.
Complied with insurance regulations dictated by local, state, and federal agencies.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Submitted claims to insurance companies and clearinghouses.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Duplicated x-rays when requested by insurance companies.
Coordinated appointment schedules
Accurately collected and recorded patient medical and dental histories.
Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
Regularly planned and coordinated public dental health programs.
Recommended products and devices for patients' home care.
Routinely completed inventory, supply orders and restocked supplies.
Maintained proper graphical and perio charting.
Managed invoices and transaction receipts.
Taught staff about the latest dental research and techniques.
Educated patients about proper oral hygiene
Filed EOB
Trained the Gary Katy way
Worked with dentrix and invisalign
Managed company parties for the community was involved in LGBTQ community events daycare's and The women and children homeless shelters
Recorded services received and payments into the system.
Confirmed with customers about appointments and rescheduled missed appointments.
Sent appointment reminder cards for the following week's schedule.
03/2012 to 10/2014
Customer Service RepresentativeMatthews International – Saint Louis, MO,
Participated in internal activities committees and coordinated monthly teambuilding activities.
Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Investigated and resolved billing and service discrepancies.
Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
Answered customers' questions and addressed problems and complaints in person.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Performed in-depth research to answer more complex questions.
Excelled in exceeding daily credit card application goals.
Upheld all privacy and security requirements established by HIPPA regulatory agencies.
01/2009 to 04/2011
Customer Service RepresentativeDNC Holdings Inc. – City, STATE,
Logged all daily shipping and receiving orders.
Resolved escalated customer issues quickly to drive client retention.
Established membership loyalty, executing flawless customer retail account management.
Guaranteed positive customer experiences and resolved all customer complaints.
Obtained information to resolve customer inquiries.
Answered customers' questions and addressed problems and complaints in person.
Served as company's bilingual spanish and English Customer Service Representative.
Processed merchandise returns and exchanges.
Replenished inventory with focus on addressing customer needs.
Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Worked as team member, performing cashier duties, product assistance and cleaning.
Assisted customers by answering questions and solving problems.
Education and Training
Expected in 2008 to to
High School Diploma: Del Valle High School - Del Valle, TX GPA:
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