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Application Support L3 Resume Example

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APPLICATION SUPPORT L3
Professional Summary
Highly effective IT Senior Technical Production Support with strong background in scheduling and optimizing data processing. Worked with multi-discipline teams inside and outside the organization to achieve the timely delivery of projects, reporting needs, research requests and problem resolutions. Demonstrated experience managing high-severity application or process outages. Recognized as a credible business partner for knowledge of the business and financial industry practices. I perform incident, problem and change management analysis and provide reports to senior level executives. EXPERTISE HIGHLIGHTS Batch cycle performance monitoring. Production batch cycle control. Data processing and scheduling optimization to meet SLA and when hardware, databases and network at low usage level. Software and utilities tools development used for faster troubleshooting and data quality. Programming optimization and automation ( Perl, SQL, stored procedure ) for faster processing. Reporting and email alerts automation. Processes logs enhancements for faster troubleshooting. [Job Title] proficient in supporting hardware and software issues for [Computer System]. Specializes in troubleshooting [Product type] and [Product type].
Skills
  • Expert in disaster recovery
  • Java system proficient
  • Skilled in TCP/IP and WAN
Work History
Application Support L3, 09/2013 to 11/2013
 LIBERTY MUTUAL - Insurance – Portsmouth, NH
  • Application Support L3 - Guidewire, Claim Center, Navigator.
  • Level3 Application Support for all activities/events generated by Guidewire Navigator Claim Center an insurance application operating on IBM WebSphere frame work, between internal service request and external service provider via WESB (WebSphere Enterprise Service Bus).
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
Application Support Engineer L3, 04/2011 to 06/2013
 FIDELITY INVESTMENTS - Financial Services Assets Allocation Technologies – Boston, MA
  • As part of Portfolio Manager Application support team, responsible for providing and processing the data consumed by the application.
  • Work closely with a quality assurance team find and track software defects.
  • Focus on supporting financial applications, batch cycle (Autosys), database (Oracle), Informatica, UNIX shell and Perl scripting.
  • Key Achievements
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
Trading Systems Support Engineer L3, 08/2010 to 04/2011
 FIDELITY INVESTMENTS - Financial Services Equity Trading Technologies – Boston, MA
  • Contract assignment to migrate autosys batch cycles from legacy Autosys R4 environment.
  • to the new Autosys R11 environment.
  • Cycle analysis, worked with project teams to understand.
  • performance risks, and create and execute test plans to predict future production performance.
  • characteristics.
  • Ensured that all processes continued to run normally throughout the migration.
  • Managed call flow and responded to technical support needs of customers.
  • Provided base level IT support to non-technical personnel within the business.
Application Support Engineer L3, 01/2000 to 01/2009
 FIDELITY INVESTMENTS - Financial Services – Boston, MA
  • Member of a team of analysts and engineers, who provide end to end support for Fixed Income, Trading Research and Portfolio Management applications and their underlying technology infrastructure.
  • This team supports both batch and on-line applications for Fixed Income investments professionals in Merrimack, London, Bangalore, Hong Kong, Tokyo in a 24 X 7 operating environment.
  • BOGDAN C.
  • DROBA Key Achievements
Sr. Systems Operations L3, 01/1999 to 01/2000
 FILENE'S BASEMENT - Data Center Retail – Boston, MA
  • Responsible for the nightly production batch cycle processing.
  • Key Achievements
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
Education
Master of Science: Mechanical Engineering Heat Transfer Devices, BUCHAREST POLYTECHNIC INSTITUTE - Bucharest
    Mechanical Engineering
  • Coursework in Operating Systems, Algorithms and Programming Languages
  • Coursework in Computer Science and Engineering
  • Coursework in Information Technology and Computer Applications
BS: Computer Sciences, WENTWORTH INSTITUTE OF TECHNOLOGY - Boston, MA.
    Computer Sciences
  • Coursework in UNIX, Medical Equipment
  • Coursework in Operating Systems, Algorithms and Programming Languages
  • Training in Customer Service for Technical Support
UNIX System Administration. ( certification course ):
Oracle 11g Database administration (certification course ) - Oracle Skill Builders: WORCESTER POLYTECHNIC INSTITUTE - Waltham, MA.
Skills
accounting, AIX, automation, C, CA, hardware, data acquisition, Database administration, Database, disaster recovery, documentation, ETL, financial, Fixed Income, Focus, frame, FTP, HP, IBM, IBM WebSphere, WebSphere, Informatica, insurance, investments, Java, JCL, Linux, MS Access, Excel, Windows, migration, Enterprise, Navigator, network, next, Operating systems, Operating system, Oracle, PL/SQL, Perl, Perl scripting, predict, processes, Programming, quality assurance, reporting, Research, RS6000, scheduling, scripting, shell, Shell scripting, SLA, SUN Solaris, SQL Plus, SQL, Sybase, System administration, Troubleshooting, UNIX, UNIX System Administration, UNIX shell, utilities, validation, Veritas, NetBackup
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Resume Overview

Companies Worked For:

  • LIBERTY MUTUAL - Insurance
  • FIDELITY INVESTMENTS - Financial Services Assets Allocation Technologies
  • FIDELITY INVESTMENTS - Financial Services Equity Trading Technologies
  • FIDELITY INVESTMENTS - Financial Services
  • FILENE'S BASEMENT - Data Center Retail

School Attended

  • BUCHAREST POLYTECHNIC INSTITUTE
  • WENTWORTH INSTITUTE OF TECHNOLOGY
  • WORCESTER POLYTECHNIC INSTITUTE

Job Titles Held:

  • Application Support L3
  • Application Support Engineer L3
  • Trading Systems Support Engineer L3
  • Sr. Systems Operations L3

Degrees

  • Master of Science : Mechanical Engineering Heat Transfer Devices ,
    BS : Computer Sciences ,
    UNIX System Administration. ( certification course ) :
    Oracle 11g Database administration (certification course ) - Oracle Skill Builders :

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