Application Specialist Resume Example
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APPLICATION SPECIALIST
Professional Summary
Versatile Application Analyst with over 7 years of experience in healthcare organization and information technology application industry. Adept at delivering process improvements that increase efficiencies and performance. Expertise in identity and access management, problem analysis and resolution, customer need assessment, and project management. Organized and articulate with excellent troubleshooting abilities.
Skills
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Accomplishments
- Collaborated with other Epic application teams in roll-out of Epic Phoenix, Beacon, Research, and front-end modernization on Epic security and reports configuration.
- Worked with Healthy Planet team to build EPIC workbench reports and dashboards for care coordination.
Work History
Reporting Workbench/Radar AdministratorAllied Universal Security - Appleton , WI09/2017 - Current
- Administer and manage all aspects of Reporting Workbench and Radar reporting tools.
- Perform exports and imports of on records ECL, E2R, E2U, HGR, HRX, EMP, and SER.
- Maintain and create security build, testing, and user records for EMP, ECL, and E2R for Epic upgrade and security standardization.
- Work with data analytics and reporting department, information management, and other stakeholders in reporting and analytic activities.
- Participate in day-to-day operation of security team meetings, including fulfilling Epic security requests, monitoring, reviewing system activity, and analyzing and troubleshooting security issues through request and ticketing system.
- Build, manage, and maintain Epic Radar dashboards.
- Supported community connect users by providing training on how to create, edit, and run Epic workbench reports.
- Manage report issue troubleshooting and resolution for issues requiring a basic understanding of system workflow and processes.
- Perform testing on new builds and new changes before migration.
- Conduct meetings, demos, and Q&A sessions with end-user in person or via webinar sessions, e-mail, and phone.
- Provided Epic Reporting and Radar dashboard application maintenance and upgrades to maximize performance.
Security AnalystStryten - Indianapolis , IN02/2016 - 09/2017
- Resolved access problems, improved operations, and provided exceptional client support.
- Created user accounts and added permissions in active directory.
- Added AD groups to allow access to applications to users.
- Troubleshot security issues related to ECL's, E2R's, profiles, and EMP's.
- Created and updated profiles, roles, security, category lists, new EMP and SER, and in baskets pools.
- Reviewed and adjusted existing IAM processes to ensure alignment with industry best practices.
- Managed and monitored systems associated with Identity and Access Management (IAM) solutions.
- Developed and documented standard operating procedures, best practices, and technical documentation in shared repository.
- Created role-based access policies and risk profiles for associated Epic applications.
- Migrated accounts between environments using data migration.
Application Support SpecialistKipp Houston Public Schools - San Antonio , TX06/2014 - 02/2016
- Engaged end-users and answered questions via email, phone, website, live chat, and forums.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Described workflow solutions to customers to assist in problem resolution.
- Analyzed break-fix and workflow issues to identify troubleshooting methods needed for quick remediation.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints and issues.
- Worked with software development team on reported errors and bugs on newly-released software and assisted in deployment of release fixes.
- Explained technical information in clear terms to non-technical individuals to ensure better understanding.
Application Support AnalystCatholic Health Initiatives - City , STATE03/2013 - 06/2014
- Led support team as level-three supervisor assisting average of 25 users in 24/7 support environment.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science: PsychologyLamar University - City, State12/2012
Master of Science: Information TechnologySouthern New Hampshire University - City, State02/2020
Certifications
- Scrum Master|2019
- Epic System Clinical Content Builder | 2015
- Epic Security Coordinator Certified | 2016
- Epic System Provider Administration Badge | 2016
- Epic System Reporting Workbench Administration 2017
- Epic System Radar Dashboard Administration |2017
- Linux System Administrator- Lpc1| 2016
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Resume Overview
School Attended
- Lamar University
- Southern New Hampshire University
Job Titles Held:
- Reporting Workbench/Radar Administrator
- Security Analyst
- Application Support Specialist
- Application Support Analyst
Degrees
- Bachelor of Science : Psychology
Master of Science : Information Technology
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