Application Specialist Resume Example Ann & Robert H. Lurie Children's Hospital

APPLICATION SPECIALIST

Professional Summary

Versatile Application Analyst with over 7 years of experience in healthcare organization and information technology application industry. Adept at delivering process improvements that increase efficiencies and performance. Expertise in identity and access management, problem analysis and resolution, customer need assessment, and project management. Organized and articulate with excellent troubleshooting abilities.

Skills

Project management
Problem analysis and resolution
Technical helpdesk
Unix/Linux
SQL data
Technical troubleshooting
Application development
Technical analysis
Operations oversight

Data security
Wireshark software
Designing security controls
Security Solutions
Testing
Production Operations
Security Systems
Wireshark Software
Policies And Procedures

Accomplishments

Collaborated with other Epic application teams in roll-out of Epic Phoenix, Beacon, Research, and front-end modernization on Epic security and reports configuration.
Worked with Healthy Planet team to build EPIC workbench reports and dashboards for care coordination.

Work History

Reporting Workbench/Radar AdministratorAnn & Robert H. Lurie Children's Hospital - Chicago, IL09/2017 - Current

Administer and manage all aspects of Reporting Workbench and Radar reporting tools.
Perform exports and imports of on records ECL, E2R, E2U, HGR, HRX, EMP, and SER.
Maintain and create security build, testing, and user records for EMP, ECL, and E2R for Epic upgrade and security standardization.
Work with data analytics and reporting department, information management, and other stakeholders in reporting and analytic activities.
Participate in day-to-day operation of security team meetings, including fulfilling Epic security requests, monitoring, reviewing system activity, and analyzing and troubleshooting security issues through request and ticketing system.
Build, manage, and maintain Epic Radar dashboards.
Supported community connect users by providing training on how to create, edit, and run Epic workbench reports.
Manage report issue troubleshooting and resolution for issues requiring a basic understanding of system workflow and processes.
Perform testing on new builds and new changes before migration.
Conduct meetings, demos, and Q&A sessions with end-user in person or via webinar sessions, e-mail, and phone.
Provided Epic Reporting and Radar dashboard application maintenance and upgrades to maximize performance.

Security AnalystNorthShore University HealthSystem - Skokie, IL02/2016 - 09/2017

Resolved access problems, improved operations, and provided exceptional client support.
Created user accounts and added permissions in active directory.
Added AD groups to allow access to applications to users.
Troubleshot security issues related to ECL's, E2R's, profiles, and EMP's.
Created and updated profiles, roles, security, category lists, new EMP and SER, and in baskets pools.
Reviewed and adjusted existing IAM processes to ensure alignment with industry best practices.
Managed and monitored systems associated with Identity and Access Management (IAM) solutions.
Developed and documented standard operating procedures, best practices, and technical documentation in shared repository.
Created role-based access policies and risk profiles for associated Epic applications.
Migrated accounts between environments using data migration.

Application Support SpecialistEdward-Elmhurst Health - Naperville, IL06/2014 - 02/2016

Engaged end-users and answered questions via email, phone, website, live chat, and forums.
Created support documentation that empowered and enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Described workflow solutions to customers to assist in problem resolution.
Analyzed break-fix and workflow issues to identify troubleshooting methods needed for quick remediation.
Demonstrated professionalism and courtesy with customers while working to resolve complaints and issues.
Worked with software development team on reported errors and bugs on newly-released software and assisted in deployment of release fixes.
Explained technical information in clear terms to non-technical individuals to ensure better understanding.

Application Support AnalystCatholic Health Initiatives - Houston, TX03/2013 - 06/2014

Led support team as level-three supervisor assisting average of 25 users in 24/7 support environment.
Helped streamline repair processes and update procedures for support action consistency.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science: PsychologyLamar University - Beaumont, TX12/2012

Master of Science: Information TechnologySouthern New Hampshire University - Hooksett, NH02/2020

Certifications

Scrum Master|2019
Epic System Clinical Content Builder | 2015
Epic Security Coordinator Certified | 2016
Epic System Provider Administration Badge | 2016
Epic System Reporting Workbench Administration 2017
Epic System Radar Dashboard Administration |2017
Linux System Administrator- Lpc1| 2016

Resume Overview

Companies Worked For:

Ann & Robert H. Lurie Children's Hospital
NorthShore University HealthSystem
Edward-Elmhurst Health
Catholic Health Initiatives

School Attended

Lamar University
Southern New Hampshire University

Job Titles Held:

Reporting Workbench/Radar Administrator
Security Analyst
Application Support Specialist
Application Support Analyst

Degrees

Bachelor of Science : Psychology
Master of Science : Information Technology

Application Specialist Resume Example

Resume Score: 80%

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