Application Analyst 3 Resume Example

Atlantic Health System is a recognized leader in quality health care and advanced medical technology. Selected for positions of increasing responsibility based on dedicated work ethic, collaborative teamwork, and technical knowledge of the company's suite of applications  

• Serve as the lead analyst and main liaison for Atlantic Ambulance, a division of Atlantic Health Systems providing air and ground medical transportation services through a mobile electronic charting system and a GPS tracking system.
• Collaborate with a team in administration of the PICIS emergency department application for all Atlantic Health System facilities, including break and fix tickets, server maintenance, and conducting monthly patches.
• Handle escalated tickets to desktop support and provide on-call support on a rotating basis.
• Provide advanced support and repairs for upgrades, implementations, and maintenance of hardware, software, and peripheral equipment.
• Implement mobile devices and VPN tools within Atlantic Ambulance vehicles.
• Coordinate software vendors and upgrades for all Atlantic Ambulance applications.
• Support best practices and solutions in compliance with health care industry requirements (NEMSIS, ICD-10, and HL7).

Key Contributions and Recognitions: 

• Won the "Pride in Action" award in 2015 for demonstrating Atlantic Health System's values of professionalism, respect, involvement, dignity, and excellence.
• Led the transition from manual to electronic courier system, CXTsoftware. Collaborated with management, dispatchers, and couriers on workflow processes and training.
• Optimized and coordinated a new dispatching paging system in collaboration with Verizon.