Application Analyst 3 Resume Example
Application Analyst with extensive experience and a progressive career history managing all phases of system development, including configuration, integration, deployment, testing/troubleshooting, and maintenance. Offer excellent communication and customer service skills across diverse groups of end users with the ability to explain technical concepts to non-technical audiences. A motivational, empowering team leader dedicated to going the extra mile to ensure 24/7 application support.
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January 2013 to CurrentCarolina Power & Light Co - Minneapolis , MN
Atlantic Health System is a recognized leader in quality health care and advanced medical technology. Selected for positions of increasing responsibility based on dedicated work ethic, collaborative teamwork, and technical knowledge of the company's suite of applications
- Serve as the lead analyst and main liaison for Atlantic Ambulance, a division of Atlantic Health Systems providing air and ground medical transportation services through a mobile electronic charting system and a GPS tracking system.
- Collaborate with a team in administration of the PICIS emergency department application for all Atlantic Health System facilities, including break and fix tickets, server maintenance, and conducting monthly patches.
- Handle escalated tickets to desktop support and provide on-call support on a rotating basis.
- Provide advanced support and repairs for upgrades, implementations, and maintenance of hardware, software, and peripheral equipment.
- Implement mobile devices and VPN tools within Atlantic Ambulance vehicles.
- Coordinate software vendors and upgrades for all Atlantic Ambulance applications.
- Support best practices and solutions in compliance with health care industry requirements (NEMSIS, ICD-10, and HL7).
Key Contributions and Recognitions:
- Won the "Pride in Action" award in 2015 for demonstrating Atlantic Health System's values of professionalism, respect, involvement, dignity, and excellence.
- Led the transition from manual to electronic courier system, CXTsoftware. Collaborated with management, dispatchers, and couriers on workflow processes and training.
- Optimized and coordinated a new dispatching paging system in collaboration with Verizon.
June 2005 to January 2013Atlantic Health System - City , STATE
- Provided Level I and II support and comprehensive staff training for all McKesson products as well as Metriq, Dentrix, PeriBirth, and Electronic Birth Certificate.
- Performed troubleshooting, testing, and resolution of daily break and fix issues for clinical staff across all Atlantic Health system facilities.
- Solely responsible for maintenance, upgrades, and escalation of communication to users.
- Collaborated with vendor, server, and desk-side support to implement software and hardware.
- Assigned role permissions and educated end users on log-on and single sign-on processes for all applications. Maintained a database of staff utilizing these applications.
- Performed daily system maintenance and technical and medical upgrades.
- Created and maintained clear documentation on support tickets, status reports, and issue resolutions in ticket system.
- Supported senior analysts in testing, upgrades, and installations of new and existing systems.
Key Contributions:
- Project lead in transition from manual to electronic charting in Dentrix for Overlook Dental Clinic.
- Implemented the PeriBirth electronic charting system in labor and delivery departments in two hospitals. Collaborated with IT and clinical staff to develop workflow scenarios for the transition from manual to electronic charting.
February 2003 to June 2005Atlantic Health System - City , STATE
- Served as the first level of support over the phone for 3,000 users, including physicians, nurses, and non-clinical staff.
- Assisted end users with connectivity issues in Windows 2000 and Outlook 2000 and configuration of VPN dialup.
- Ensured a high level of customer satisfaction through explaining technical concepts in a clear and concise manner to resolve problems.
- A+ MCP Certification
- ITIL Foundation Certification
- NetMotion Certification
- PICIS Certified in Template Builder
- Customer Service Excellence
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Resume Overview
School Attended
- PCAge Technical School
- College of St. Elizabeth
Job Titles Held:
- Application Analyst 3
- Application Analyst 1/11
- Helpdesk Analyst
Degrees
- Technical Diploma : Computer Networking
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