Application Analyst Resume Example
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APPLICATION ANALYST
Summary
Goal-driven Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage [Number] years of experience in new position at [Company Name].
Versatile Analyst specializing in [Area]. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in [Software] and familiar with all facets of operations.
Capable [Job Title] experienced installing and updating hardware and software systems for [Type] users. Review and optimize systems to meet changing demands, enhance collaboration and improve security.
Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.
Skills
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Experience
Application Analyst
Waukegan , ILApex Systems/May 2006 to Current
Waukegan , ILApex Systems/May 2006 to Current
- Trained staff and users to work with [Type] computer systems and programs.
- Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
- Documented troubleshooting and problem resolution steps, including tracking identified defects.
- Created and executed test plans, cases and scripts while identifying issues and providing resolutions with developers.
- Coordinated installation of updated computer programs and systems.
- Integrated new technologies to meet area requirements.
- Explored new technologies and tools that quality assurance team could use for testing purposes.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Developed and managed project plans while providing status updates to management.
- Troubleshot and resolved problems with programs and systems.
- Trained end-users in best practices to minimize errors and protect key data.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Bank Teller
Leavenworth , WAWashington Federal/Dec 2003 to Feb 2006
Leavenworth , WAWashington Federal/Dec 2003 to Feb 2006
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Warmly welcomed customers and offered pleasant service during theentire transaction, which improved satisfaction ratings by [Number]%.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Processed new accounts, including checking and savings, accounts credit applications.
- Recommended bank products and services to current and prospective customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Reconciled cash and checks against computer records at end of shift.
- Explained bank services, financial products, and applicable fees to customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Sales Associate Assistant Manager
Canton , OHMassage Envy/Oct 2002 to Dec 2003
Canton , OHMassage Envy/Oct 2002 to Dec 2003
- Recruited, hired and trained [Number] employees for marketing and sales department.
- Led staff meetings for team of [Number] to communicate [Type] directives.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Oversaw personnel recruitment, performance and scheduling.
- Met with each associate to establish realistic monthly sales goals.
Education and Training
Bachelor of Science: Cyber Security And Information AssuranceBellevue UniversityAug 2019City, State
Associate of Science: Information Technology And Health SciencesJamestown Community College May 2018City
Activities and Honors
- Deans list
- Maintained a 4.0
- ASRT Certification
- JHCO Certificate of Excellence Award 2006
Certifications
- Certificate in Radiologic Technology from WCA School of Radiologic Technology
- Certificate in Radiology from American Registry of Radiologic Technologists
- Currently prepping for CompTIA exam
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Resume Overview
School Attended
- Bellevue University
- Jamestown Community College
Job Titles Held:
- Application Analyst
- Bank Teller
- Sales Associate Assistant Manager
Degrees
- Bachelor of Science : Cyber Security And Information Assurance
Associate of Science : Information Technology And Health Sciences
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