Assistant Sales Managerdedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
S KILLS Customer-oriented Process improvement Active listening skills Project management Consistently meets sales goals Strategic planning POS systems knowledge Recruitment and talent development Upselling techniques Customer relations Merchandising Multi-operations management Skilled problem solver Project controls Shipment processing Quality control Personable Personnel management Motivated team player Inventory control Employee relations Customer-oriented Natural leader Talented multi-tasker Flexible thinker
Appliance Sales Manager06/2013 to CurrentHhgreggWinston-Salem, NC
Maintaining a high level of customer service throughout the store.
Coordinate or conduct morning meetings and walk-thrus.
Assure each department within the store is staffed properly at all times.
Support the Sales manager and General Manager in ensuring the sales floor is supported at all times.
Consistently work with new and low performing sales associate to develop their skills.
Observe and assist in coaching, counseling and recommending disciplinary actions with low performers by observing the disciplinary process with the management team
General Manager07/2008 to 06/2013Radio ShackWinston Salem, NC
Lead by example by greeting every customer with energy and an enthusiasm about technology.
Surround myself with a great team through recruiting, hiring, training, coaching and developing the right talent.
Empowered my team to own their results and to take accountability for their performance.
Provide customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner.
Connected with the surrounding community as an advocate of the brand to create a loyal Radio Shack customer base by becoming the neighborhood electronics store.
Showed pride in my store by maintaining exceptional standards through leading by example and delegation of stocking, cleaning, and merchandising expectations.
Forged strong business relationships with our vendor partners, particularly Sprint within my stores.
Collaborated with field leadership team to be the champion of influencing change and creating new, improved ways of growing my business.
Assistant Manager08/2006 to CurrentLinens N\' Things Newport NewsNewport News, VA
Ensured that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of guest services.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Control shrink, expenses, and payroll.Ensure appropriate merchandise stock levels, merchandise adjacency and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
Comparison shop and report results; share information, and make appropriate price adjustments.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluate and react to performance issues and actively recruit hourly candidates.
Overnight Manager02/2000 to 08/2006Sam's ClubVirginia Beach, Va
Drives sales in assigned areaDrives the financial performance of assigned area
Ensures compliance with Company policies and procedures
Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Participates in community outreach programs,(required to do so once a month) and encourages and supports hourly Associates in serving as good members of the community.
Provides supervision and development opportunities for hourly Associates in assigned areaUpholds the Company's Open Door Policy
High School DiplomaTallwood High SchoolVirginia Beach, VA