applecare at home advisor resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Career Overview
Detail-oriented professional with extensive customer service skills as well as proficiencies in varying software and hardware. Combining these skill sets allow me to communicate with clients and provide solutions that made them comfortable doing repeat business with me as well as the company I represented.Ā
Qualifications
Microsoft Office Certified at Prudential: Excel, Word, Access, & PowerPoint Ā· Mac OS X Certified Ā· iOS Certified
Education and Training
Montgomery County Community CollegeBlue Bell, PAExpected in ā ā:Information Technology - GPA:Years Attended: 2010 & 2011
East Stroudsburg UniversityEast Stroudsburg, PAExpected in May 1996 ā ā:Media Communications - GPA:Years Attended: 93-94 & 95-96
Work Experience
University Of Texas At Austin - AppleCare At Home Advisor Austin, TX, 10/2012 - 05/2016
As the customers' first point of contact, I am the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support.
Apple relies on me to listen to our customers and use my technical expertise, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.
- Family Room Specialist , , -
Perform hardware and software troubleshooting while repairing the customer's relationship with the company.
Share expertise through one-on-one customer training.
Possess an encyclopedic knowledge of all things Apple.
To also translate technology- into everyday language to ensure customers are not alienated, but engaged.
- Specialist , , -
Provide a complete technological solution for customers based on their needs.
Possess an in depth knowledge of all products and services provided.
Ensure customers are properly greeted and assisted while on the premises.
I provided customers with a products and services after in depth conversations. Maintained high quality ratings from customers for knowledge and product recommendations. This stopped repeat traffic and complaints which ensured the company did well overall.
Merchandised store according to company directives to make sure it was a safe and inviting environment.
Provided instructional training to customers in organized classes weekly to ensure product retention and customer satisfaction. This also ensured customer referrals and new business do to the high level of professionalism that I provided.
Community Care, Inc. - Team Assistant Hazleton, PA, 05/2009 - 09/2010
Created electronic files for processing by loan underwriters. Maintained a 100% quality rating. This allowed for cases to be processed in a timely manner.
Responsible for organizing and distributing case work for team members. Ensured that cases were processed and people were accountable for their work.
Created production reports to capture team productivity and maintain proper quality levels. This ensured that the team production was being reported to management for quality and performance reviews.
Windermere Real Estate - Realtor City, STATE, 03/2007 - 10/2008
Assisted clients with personal housing and investment properties. Provided them with facts and information so that they could make appropriate purchases and investments.
Facilitated training for realtors within the office. This increased the overall knowledge and performance allowing realtors to provide better service to customers. This saw a greater amount of referral business for the realtors and the broker.
Processed disbursement for customers within the guidelines of their contracts.
Assisted clients and agents with making financial trades within annuity contracts. Achieved 100% quality which ensured client's contracts were correct and the company was not losing money by having to backdate trades to correct quality issues.
Performed quality control reviews on each processor's daily work for accuracy.
Researched and corrected errors found within newly issued annuity contracts.Ā
Paid & reversed commission payments to firms for the selling and servicing of annuity contracts.Ā
Created and regularly updated procedures so that anyone could use them to process work in case of employee loss or having to move off site in case of emergency.
Reported and provided resolutions for issues that affected production of payments to 3rd party firms. Once payments were located, I produced files to ensure proper payment and paperwork regarding the issue that caused the error.
Produced & monitored team production reports for upper management. This ensured all cases were processed and nothing was left in a pending status.
Managed integration issues during the acquisition of outside business absorbed by Prudential. I was responsible for tracking over $2 million dollars to ensure no redundancies or lost capital occurred,
Additional Information
Held NASD Series 6 Registration: Licensed 1997-2005
Obtained CDL B License(Previously Held Commercial Driver License)
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