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apparel home associate resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Results-oriented professional with a diverse background in customer service. Proven ability to conceptualize, plan and manage successful business operations. Additional experience in retail service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Skills
  • Business operations
  • Organization
  • Process improvement
  • Problem resolution
  • Customer service
  • Supervision
  • Operational improvement
  • Motorola equipment
  • Project organization
Work History
Apparel-Home Associate, 11/2015 to 08/2018
DonatosParkersburg, WV,
  • Mentored new team members on MC9000, MC40, TC70, POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Requested official identification for alcohol, tobacco, medications, and select hardware purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Operated cash register for cash, check and credit card transactions with 99.8% accuracy. Completed sales in excess of $15k on a average day with near-zero error rate using POS system.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests, in store and on phone.
  • Checked prices for customers and processed items sold by scanning barcodes. Helped customers locate items and complete purchases to ensure customer satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained as an apparel-home associate, back-up cashier, and jewelry coverage to provide customers with optimal support.
  • Served the needs of more than 200 customers on a busy day.
Jewelry-Shoes Sales Associate, 08/2018 to 07/2019
WalmartCity, STATE,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Also conducted special orders and layaway purchases.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Performed general maintenance and light cleaning of showroom.
  • Completed store opening and closing procedures as per company guidelines.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Trained as a watch specialist after 3 months of employment after starting with company as an Apparel-Home Sales Associate.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Greeted customers and asked open-ended questions to determine exactly what customers required, available budgets, and the target recipient for each purchase to help locate merchandise and suggest suitable options
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Women's Shoes Sales Associate, 08/2019 to 10/2019
Macy'sCity, STATE,
  • Fulfilled online pickup orders.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Measured customers' feet to determine proper shoe size, using Brannock device.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Promoted Macy's Star Rewards program in-store credit opportunities to work towards meeting set sales quotas.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Educated customers on promotions to enhance sales.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers with locating and choosing merchandise in any store department.
Education
Associate of Science: Physics, Expected in to Ohio University Eastern - Saint Clairsville, OH,
GPA:

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Resume Overview

School Attended

  • Ohio University Eastern

Job Titles Held:

  • Apparel-Home Associate
  • Jewelry-Shoes Sales Associate
  • Women's Shoes Sales Associate

Degrees

  • Associate of Science

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