Apparel Associate Resume Example Bass Pro Shops

APPAREL ASSOCIATE

Summary

Responsible and friendly Customer Service candidate who is able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in many different areas of customer service and management roles. Proficient in Microsoft Office and information input for business and company use. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills

Team management
Project organization
Problem resolution
Relationship development
Communications

Inventory management
Business operations
MS Office
Organization
Supervision

Experience

Apparel Associate
Waco , TXBass Pro Shops/Jun 2020 to Aug 2020

Merchandised and signed apparel areas with consistent visual merchandising approach.
Worked with management to quickly replenish low or out-of-stock items.
Updated pricing to reflect permanent changes and temporary sales drops.
Recovered and organized stock throughout each shift to keep racks customer-ready.
Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Used register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about store offerings, including policies, restrictions and refund policies.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Server
LA, StateThe Ruby Slipper Cafe/Nov 2019 to Mar 2020

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Greeted newly seated guests quickly and efficiently.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

General Store Manager
Herndon , VADairy Queen/Mar 2012 to Nov 2019

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Tracked sales to generate reports for business development planning.
Trained employees on business principles, best practices, protocol and system usage.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Forecasted sales, allocated resources and managed labor to improve productivity metrics.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained, managed and motivated employees to promote professional skill development.
Coached and developed internal candidates for promotion to general management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Maintained current accounts and deposited funds to keep on-site cash low.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Translated marketing information into strategic plans for establishment.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Rotated inventory from oldest to newest to maintain fresh stock.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Resolved customer problems by investigating issues, answering questions and building rapport.
Implemented succession planning by training and developing associates into leadership positions.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw POS operations and cash management to reduce errors.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Trained employees on store security, monetary procedures and customer service expectations.
Strengthened work flow productivity by hiring, managing and developing top talent.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delegated work to employees based on shift requirements, individual strengths and unique training.

Education and Training

Associate of Applied Science: Computer And Information SciencesUniversity of PhoenixJul 2007City, State

Some College (No Degree): Word ProcessingPellissippi State Community CollegeCity, State

Resume Overview

School Attended

University of Phoenix
Pellissippi State Community College

Job Titles Held:

Apparel Associate
Server
General Store Manager

Degrees

Associate of Applied Science : Computer And Information Sciences
Some College (No Degree) : Word Processing

Apparel Associate Resume Example

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