Apparel Associate resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Human Services student with background in Retail. Strong technical proficiency with work history in Customer Service. In-depth knowledge of technology coupled with cashier and customer service abilities. Proven history of dependability and time management.
Skills
Team management
Friendly, positive attitude
Plays a role in community building
Critical thinking
Reliable and trustworthy
Customer service
Planning
People skills
Organization
Time management
Computer skills
Problem resolution
Works well independently
Team-oriented
Basic math
Schedule management
Adaptability
Works well under pressure
Motivated
Communication
Flexibility
Experience
Apparel Associate, 08/2018 to Current Bass Pro Shops – Nashville, TN,
Greeted every nearby customer within 5 seconds to engage and assist with any apparel need.
Maintained customers' available product selections by quickly replenishing products from incoming freight.
Kept register totals correct with accurate handling of cash, check and card orders.
Recovered and organized stock throughout each shift to keep racks customer-ready.
Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Facilitated positive guest experiences by promptly locating desired items for customers.
Recovered clothing items from fitting rooms and returned to specified department areas.
Initiated loss prevention standards.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shared detailed information to help customers make decisions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Helped customers find specific products, answered questions and offered product advice.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted Team Lead's with completing end-of-day counts and securing funds to prevent loss or theft.
Learned roles of other departments to provide coverage and keep store operational.
Received payments for products and issued receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Temp Worker, 11/2017 to 08/2018 Hilton Grand Vacations – Waikoloa, HI,
Motivated and supported field workers completing work to increase work quality and efficiency.
Pitched in to assist supervisors and to handle various tasks.
Adhered to all standard operating procedures and complied with safety and quality processes.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Followed company, safety and performance requirements at all times.
Greeted customers and offered immediate assistance.
Assigned work to employees based on project requirements and individual team member strengths.
Organized and cleaned work areas for safety and professional appearance.
Opened boxes of merchandise and materials and restocked designated areas.
Deli Clerk, 05/2017 to 08/2017 Penn State University – University Park, PA,
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Cross-trained in other kitchen positions to support team and meet customer needs.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Organized ingredients and restocked supplies to prepare for busy periods.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Accepted and processed cash, check, card and mobile payments.
Created aesthetically pleasing food arrangements for special orders and party trays.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
Fast Food Worker, 09/2016 to 01/2017 McDonald's – City, STATE,
Verified orders and bagged items for easy transport.
Completed opening, closing and shift change tasks to promote store efficiency.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Cleaned food preparation areas, cooking surfaces and utensils.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Followed all company safety standards, including food quality and sanitation procedures.
Served orders to customers at windows, counters and tables.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Quickly and efficiently processed payments and made accurate change.
Mastered point-of-service (POS) computer system for automated order taking.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Recorded customer orders and communicated clearly to confirm each order.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Organized food items on serving trays and in carry-out packages.
Reviewed contents on food trays to check receiving complete order.
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