Apparel Associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Human Services student with background in Retail. Strong technical proficiency with work history in Customer Service. In-depth knowledge of technology coupled with cashier and customer service abilities. Proven history of dependability and time management.

  • Team management
  • Friendly, positive attitude
  • Plays a role in community building
  • Critical thinking
  • Reliable and trustworthy
  • Customer service
  • Planning
  • People skills
  • Organization
  • Time management
  • Computer skills
  • Problem resolution
  • Works well independently
  • Team-oriented
  • Basic math
  • Schedule management
  • Adaptability
  • Works well under pressure
  • Motivated
  • Communication
  • Flexibility
Apparel Associate, 08/2018 to Current
Bass Pro ShopsNashville, TN,
  • Greeted every nearby customer within 5 seconds to engage and assist with any apparel need.
  • Maintained customers' available product selections by quickly replenishing products from incoming freight.
  • Kept register totals correct with accurate handling of cash, check and card orders.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Initiated loss prevention standards.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information to help customers make decisions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected items for damage and obtained replacements for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted Team Lead's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Received payments for products and issued receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
Temp Worker, 11/2017 to 08/2018
Hilton Grand VacationsWaikoloa, HI,
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Pitched in to assist supervisors and to handle various tasks.
  • Adhered to all standard operating procedures and complied with safety and quality processes.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Followed company, safety and performance requirements at all times.
  • Greeted customers and offered immediate assistance.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Organized and cleaned work areas for safety and professional appearance.
  • Opened boxes of merchandise and materials and restocked designated areas.
Deli Clerk, 05/2017 to 08/2017
Penn State UniversityUniversity Park, PA,
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Accepted and processed cash, check, card and mobile payments.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
Fast Food Worker, 09/2016 to 01/2017
McDonald'sCity, STATE,
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Served orders to customers at windows, counters and tables.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Organized food items on serving trays and in carry-out packages.
  • Reviewed contents on food trays to check receiving complete order.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
Education and Training
High School Diploma: , Expected in 06/2018
Phoenix School - Roseburg, OR
Case Aid Certification: Social Work, Expected in
Umpqua Community College - Roseburg, OR
Associate of Science: Human Services, Expected in
Umpqua Community College - Roseburg, OR
  • Graduated with Honors in June 2018
  • Graduated 6th in graduating class of 2018
  • Case Aid Certification - June 2021

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Resume Overview

School Attended

  • Phoenix School
  • Umpqua Community College
  • Umpqua Community College

Job Titles Held:

  • Apparel Associate
  • Temp Worker
  • Deli Clerk
  • Fast Food Worker


  • High School Diploma
  • Case Aid Certification
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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