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Professional Retail and Beauty Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
- Driving Sales
- Training & Development
- Critical Thinking and Problem Resolution
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- Planning and Execution
- Driving Results
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10/2018 to Current Apparel and Accessories Lead Target – City, STATE,
- Exceed personal and store sales goals and by optimizing team performance.
- Review and utilize reporting to optimize strategies and trends
- Provide a captivating service experience to all guests.
- Recruit, hire, staff and retain a high performance team roster.
- Develop, train and educate a team to their highest potential.
- Deliver instruction, feedback and performance conversations to associates to drive accountability.
- Deliver reviews, incentives and demerits.
- Spear-head, organize and conduct staff meeting and projects.
- Create a succession plan by developing and refining a talent bench for future growth within the company.
- Streamline and supervise all operational aspects of the daily, monthly and yearly store routines.
- Reduce shortage through asset protection and loss prevention practices.
- Provide scheduling and staffing needs to support the needs of the business in accordance with company and federal policy.
- Create best in class customer service and quickly resolve guest concerns.
- Learn and emulate the company mission statement and culture
09/2017 to 11/2018 Vans Vans Off The Wall – City, STATE,
- Provided leadership and direction to the team while successfully executing the company's vision and values.
- Maximized store profitability by exceeding store sales goals; over doubling the stores annual volume within the fiscal year.
- Ensured that standards and processes for merchandising, operations, staffing and community engagement were well executed
- Assumed responsibility for the store in the store managers absence
- Created an inclusive environment for external and internal customers alike.
- Controlled the flow of merchandise through shipment, replenishment, inventory, price-change, sell-down strategy and visual merchandising execution.
- Spearheaded the new loyalty program Vans Family, leading the highest retention in the district.
- Developed and maintained a high performance roster, including a solid succession bench that allowed all of our promotions from the volume compliment to be derived internally.
- Provided a best in class, customer service experience through extensive product knowledge, personal testimony, customized fittings and expert selling skills.
- Organized and lead monthly Heart Share meetings and trainings
- Collaborated with local efforts monthly to offer volunteer services and donations.
08/2007 to 11/2018 Beauty Category Manager and Merchandising Manager Victoria's Secret & PINK – City, STATE,
- Consistently was the top performing manager in tracked sales (average dollars per sale, units per transaction, conversion) and loyalty for the duration of my experience with the company, averaging over $300 an hour.
- Successfully lead the store from a one million dollar annual volume band to a ten million+ dollar annual volume band.
- Hosted store events and traveled for the company to assist in store openings, remodels and launches.
- Drove the sales results for the Victoria's Secret and Pink Beauty brands, consistently delivering the highest category sales in both the store and district.
- Supported direction and drove performance of all brand initiatives and strategies including sales education, launches, events, brand promotion and product testing and application.
- Demonstrated and provided training and coaching to direct reports selling behaviors and observation in all zones including the sales floor, cash wrap, fitting room, non-sales areas and building customer loyalty.
- Supported operational excellence through visual merchandising, payroll management, inventory control and delivering on our operational standards.
- Owned organization of entire backroom and offsite storage locations.
- Sourced for open roles, scheduled and conducted interviews, facilitated onboarding and completed associate observations and reviews.
- Analyzed reporting to recognize trends and drive sales.
- Monitored and tracked progress to incorporate feedback into decision-making.
- Managed complex and competing priorities through time management and organization skills.
- Executed all brand-guides, floor-sets, visuals and revisions.
- Controlled the flow of merchandise and successfully implemented strategies that allowed us to streamline the process and reduce payroll spendage by 30% in this area.
Expected in 06/2007 High School Diploma:
Apple Valley High School - Apple Valley, CA
GPA:
Expected in 02/2012 Cosmetology: Cosmetology
Paul Mitchell The School - Provo, UT,
GPA:
- Completed professional development in the Paul MItchell Production Team with honors
- Completed professional development in the Paul Mitchell Direction Team with honors.
- First Assistant Artist to Paul Mitchell Makeup Director, Brittany Troche.
- Trained and certified under professional Makeup Artist James Ryder.
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