apparel and accessories lead resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Professional Retail and Beauty Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

  • Driving Sales
  • Training & Development
  • Critical Thinking and Problem Resolution
  • Planning and Execution
  • Driving Results
10/2018 to Current
Apparel and Accessories Lead Target City, STATE,
  • Exceed personal and store sales goals and by optimizing team performance.
  • Review and utilize reporting to optimize strategies and trends
  • Provide a captivating service experience to all guests.
  • Recruit, hire, staff and retain a high performance team roster.
  • Develop, train and educate a team to their highest potential.
  • Deliver instruction, feedback and performance conversations to associates to drive accountability.
  • Deliver reviews, incentives and demerits.
  • Spear-head, organize and conduct staff meeting and projects.
  • Create a succession plan by developing and refining a talent bench for future growth within the company.
  • Streamline and supervise all operational aspects of the daily, monthly and yearly store routines.
  • Reduce shortage through asset protection and loss prevention practices.
  • Provide scheduling and staffing needs to support the needs of the business in accordance with company and federal policy.
  • Create best in class customer service and quickly resolve guest concerns.
  • Learn and emulate the company mission statement and culture
09/2017 to 11/2018
Vans Vans Off The Wall City, STATE,
  • Provided leadership and direction to the team while successfully executing the company's vision and values.
  • Maximized store profitability by exceeding store sales goals; over doubling the stores annual volume within the fiscal year.
  • Ensured that standards and processes for merchandising, operations, staffing and community engagement were well executed
  • Assumed responsibility for the store in the store managers absence
  • Created an inclusive environment for external and internal customers alike.
  • Controlled the flow of merchandise through shipment, replenishment, inventory, price-change, sell-down strategy and visual merchandising execution.
  • Spearheaded the new loyalty program Vans Family, leading the highest retention in the district.
  • Developed and maintained a high performance roster, including a solid succession bench that allowed all of our promotions from the volume compliment to be derived internally.
  • Provided a best in class, customer service experience through extensive product knowledge, personal testimony, customized fittings and expert selling skills.
  • Organized and lead monthly Heart Share meetings and trainings
  • Collaborated with local efforts monthly to offer volunteer services and donations.
08/2007 to 11/2018
Beauty Category Manager and Merchandising Manager Victoria's Secret & PINK City, STATE,
  • Consistently was the top performing manager in tracked sales (average dollars per sale, units per transaction, conversion) and loyalty for the duration of my experience with the company, averaging over $300 an hour.
  • Successfully lead the store from a one million dollar annual volume band to a ten million+ dollar annual volume band.
  • Hosted store events and traveled for the company to assist in store openings, remodels and launches.
  • Drove the sales results for the Victoria's Secret and Pink Beauty brands, consistently delivering the highest category sales in both the store and district.
  • Supported direction and drove performance of all brand initiatives and strategies including sales education, launches, events, brand promotion and product testing and application.
  • Demonstrated and provided training and coaching to direct reports selling behaviors and observation in all zones including the sales floor, cash wrap, fitting room, non-sales areas and building customer loyalty.
  • Supported operational excellence through visual merchandising, payroll management, inventory control and delivering on our operational standards.
  • Owned organization of entire backroom and offsite storage locations.
  • Sourced for open roles, scheduled and conducted interviews, facilitated onboarding and completed associate observations and reviews.
  • Analyzed reporting to recognize trends and drive sales.
  • Monitored and tracked progress to incorporate feedback into decision-making.
  • Managed complex and competing priorities through time management and organization skills.
  • Executed all brand-guides, floor-sets, visuals and revisions.
  • Controlled the flow of merchandise and successfully implemented strategies that allowed us to streamline the process and reduce payroll spendage by 30% in this area.
Education and Training
Expected in 06/2007 to to
High School Diploma:
Apple Valley High School - Apple Valley, CA
Expected in 02/2012 to to
Cosmetology: Cosmetology
Paul Mitchell The School - Provo, UT,
  • Completed professional development in the Paul MItchell Production Team with honors
  • Completed professional development in the Paul Mitchell Direction Team with honors.
  • First Assistant Artist to Paul Mitchell Makeup Director, Brittany Troche.
  • Trained and certified under professional Makeup Artist James Ryder.

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Resume Overview

School Attended

  • Apple Valley High School
  • Paul Mitchell The School

Job Titles Held:

  • Apparel and Accessories Lead
  • Vans
  • Beauty Category Manager and Merchandising Manager


  • High School Diploma
  • Cosmetology

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