Professional Retail and Beauty Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Skills
Driving Sales
Training & Development
Critical Thinking and Problem Resolution
Planning and Execution
Driving Results
Experience
10/2018 to Current
Apparel and Accessories LeadTarget – City, STATE,
Exceed personal and store sales goals and by optimizing team performance.
Review and utilize reporting to optimize strategies and trends
Provide a captivating service experience to all guests.
Recruit, hire, staff and retain a high performance team roster.
Develop, train and educate a team to their highest potential.
Deliver instruction, feedback and performance conversations to associates to drive accountability.
Deliver reviews, incentives and demerits.
Spear-head, organize and conduct staff meeting and projects.
Create a succession plan by developing and refining a talent bench for future growth within the company.
Streamline and supervise all operational aspects of the daily, monthly and yearly store routines.
Reduce shortage through asset protection and loss prevention practices.
Provide scheduling and staffing needs to support the needs of the business in accordance with company and federal policy.
Create best in class customer service and quickly resolve guest concerns.
Learn and emulate the company mission statement and culture
09/2017 to 11/2018
VansVans Off The Wall – City, STATE,
Provided leadership and direction to the team while successfully executing the company's vision and values.
Maximized store profitability by exceeding store sales goals; over doubling the stores annual volume within the fiscal year.
Ensured that standards and processes for merchandising, operations, staffing and community engagement were well executed
Assumed responsibility for the store in the store managers absence
Created an inclusive environment for external and internal customers alike.
Controlled the flow of merchandise through shipment, replenishment, inventory, price-change, sell-down strategy and visual merchandising execution.
Spearheaded the new loyalty program Vans Family, leading the highest retention in the district.
Developed and maintained a high performance roster, including a solid succession bench that allowed all of our promotions from the volume compliment to be derived internally.
Provided a best in class, customer service experience through extensive product knowledge, personal testimony, customized fittings and expert selling skills.
Organized and lead monthly Heart Share meetings and trainings
Collaborated with local efforts monthly to offer volunteer services and donations.
08/2007 to 11/2018
Beauty Category Manager and Merchandising ManagerVictoria's Secret & PINK – City, STATE,
Consistently was the top performing manager in tracked sales (average dollars per sale, units per transaction, conversion) and loyalty for the duration of my experience with the company, averaging over $300 an hour.
Successfully lead the store from a one million dollar annual volume band to a ten million+ dollar annual volume band.
Hosted store events and traveled for the company to assist in store openings, remodels and launches.
Drove the sales results for the Victoria's Secret and Pink Beauty brands, consistently delivering the highest category sales in both the store and district.
Supported direction and drove performance of all brand initiatives and strategies including sales education, launches, events, brand promotion and product testing and application.
Demonstrated and provided training and coaching to direct reports selling behaviors and observation in all zones including the sales floor, cash wrap, fitting room, non-sales areas and building customer loyalty.
Supported operational excellence through visual merchandising, payroll management, inventory control and delivering on our operational standards.
Owned organization of entire backroom and offsite storage locations.
Sourced for open roles, scheduled and conducted interviews, facilitated onboarding and completed associate observations and reviews.
Analyzed reporting to recognize trends and drive sales.
Monitored and tracked progress to incorporate feedback into decision-making.
Managed complex and competing priorities through time management and organization skills.
Executed all brand-guides, floor-sets, visuals and revisions.
Controlled the flow of merchandise and successfully implemented strategies that allowed us to streamline the process and reduce payroll spendage by 30% in this area.
Education and Training
Expected in 06/2007
High School Diploma: Apple Valley High School - Apple Valley, CA GPA:
Expected in 02/2012
Cosmetology: Cosmetology Paul Mitchell The School - Provo, UT, GPA:
Completed professional development in the Paul MItchell Production Team with honors
Completed professional development in the Paul Mitchell Direction Team with honors.
First Assistant Artist to Paul Mitchell Makeup Director, Brittany Troche.
Trained and certified under professional Makeup Artist James Ryder.
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