QUALIFICATION SUMMARY Department Operations & Project Manager Versatile management professional with demonstrated achievement across both sales and operations roles, specializing in the healthcare sector. Proven ability to grow revenue, build trusted relationships with key clients, and drive sales and profits in both new and established markets. Tested leader who has built, trained, and coached successful sales teams. Strong operations mind with ability to maximize the efficiency and productivity of internal systems and processes. Entrepreneurial, client-focused professional who can balance growth goals with client attention and satisfaction.
Supports and contributes to the Fellowship program, directly assisting the APP program directors. Maintains responsibility of specialty track Fellows, both PA and NP. Promotes APP Fellowship and Atrium Health through marketing to a variety of APP programs across the nation. Provides creative project assistance during all AP Fellowship special events. Coordinates and proposes cost-savings for catering, communication and material needs. Maintains accurate records of all submissions from Fellows and applicants and all budgets. Manages a rigorous application process, organizing applications received by specialty and cohort. Provides assistance with reimbursements related to recruitment, event catering, and transportation. Liaison to Human Resources and Medical Staff Services, assisting with the credentialing and hiring process. Verifies licensures/certifications (as required by job description) prior to APP Fellow orientation and on-boarding.
Responsible for first line supervision of all central sterile activities including central staff scheduling, shift management, creating and implementing staff orientation, conducting staff training, preparing continuing education for staff members, and coordinating surgical instrument organization and delivery to the operating rooms and ancillary clinics. Coordinates and monitors all CSS operational functions such as decontamination, preparation, packaging, sterilization of surgical instruments, ordering, storage of materials and mobile patient equipment management. Utilizes recommended standards to identify areas of improvement in all phases of this process. − Participates in the development and implementation of departmental policies and procedures. − Presents data to management clearly with logical interpretation. − Provides ongoing information to CSS staff related to the outcome of the quality improvement audits and solicits feedback and participation in the improvement process.
Guide team members to facilitate collaborative professional relationships, prospering an atmosphere that meets and
surpasses consumer needs. Inspire team to utilize detail-oriented strategy in a demanding, fast-paced setting to
identify goals and achieve standards. Evaluate system processes to discern potential for development and
improvement of productivity to accomplish excellence.
− Cultivated, initiated, and implemented a motivating, positive environment with 60-member department,
emphasizing success-driven performance and results.
− Coordinated reorganization of department structure within the system; promoted service efficiency and
fostered reliability via improved collaboration with administrative, medical and clerical staff.
Lead the execution and delivery of healthcare services for key clients, including the Detroit Medical Center
Rehabilitation Institute and a previous assignment at Robert Wood Johnson University Hospital in NJ. Manage
business relationships with major healthcare facilities, ensuring complete fulfillment of customer needs and goals.
Study work systems and business processes to identify opportunities to grow both internal efficiency and service
− Restored strained business relationships with 3 accounts in NJ; revamped faltering service quality, regained
client trust, and achieved a renewed service contract with each.
− Coached, trained, and coordinated 120-member team, aligning staff behind common goals of performance
and service quality.
− Built collaborative relationships with custodial staff, cross-departmental hospital staff, and administrative
officers to ensure Crothall services advanced bottom-line client goals.
Academic Deans List - 2 years
Awards: Academic Deans List, Varsity Soccer Player [All-American Nominee, 2-Team All-Conference, Al l- Academic Team Honors
Former member of England University National Soccer Team
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: