Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a hard working, fast learning self starter who is very goal oriented, a proficient team player, and also someone who enjoys being presented with and learning to overcome expected and unexpected challenges.

  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Business operations understanding
  • POS systems
  • Cash drawer balancing
  • Payment processing
  • Merchandise restocking
  • Cash register operation
  • Staff mentoring
03/2020 to 01/2021 Receptionist First American Financial | MA, State,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Connected incoming calls quickly using multi-line telephone system.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Trained new employees on processes to promote productivity team-wide.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
07/2017 to 11/2018 Manager Approved Cash Advance | Anniston, AL,
  • Analyzed financial statements and payroll through product cost, labor and controllables.
  • Generated new business by developing marketing events, prospect calls and networking referrals.
  • Coordinated and launched grand opening.
  • Worked directly with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
  • Recruited and trained new staff members and produced employee schedules.
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Managed day-to-day operations, including supervision and assignment delegation for 5 member team.
  • Assessed client needs and promoted products and services to fit unique criteria.
08/2014 to 02/2016 Kennel Technician American Veterinary Group | Coral Springs, FL,
  • Walked over 50 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Kept dogs safe by remaining alert to environmental conditions such as traffic, other dogs and bad weather.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Attended to sick or injured animals by securing veterinary care and notifying Vets quickly of pet's condition.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Administered medicine to animals and monitored health following treatment.
  • Collected tissue, feces, blood and urine samples for examination and analysis.
  • Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
  • Restrained and managed scared and active animals.
  • Restrained animals during veterinary procedures.
  • Vaccinated animals and administered medications orally and intravenously.
  • Collected urine by expression cystocentesis, or catheterization.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
Education and Training
Expected in 01/2017 Associate of Science | Biology Bel Rea intstitute of animal Technology, Denver, Cleveland, CO, MS GPA:
Expected in | Delta State University, , GPA:

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School Attended

  • Bel Rea intstitute of animal Technology
  • Delta State University

Job Titles Held:

  • Receptionist
  • Manager
  • Kennel Technician


  • Associate of Science

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