, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a hard working, fast learning self starter who is very goal oriented, a proficient team player, and also someone who enjoys being presented with and learning to overcome expected and unexpected challenges.
Skills
Meticulous and organized
Multi-line telephone skills
Organization and efficiency
Business operations understanding
POS systems
Cash drawer balancing
Payment processing
Merchandise restocking
Cash register operation
Staff mentoring
Experience
03/2020 to 01/2021ReceptionistFirst American Financial | MA, State,
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by callers and delivered vital information to intended employees.
Greeted visitors and assisted by answering general questions and directed to desired office.
Connected incoming calls quickly using multi-line telephone system.
Called clients to leave voicemail reminders of appointment date and time.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Trained new employees on processes to promote productivity team-wide.
Scheduled and confirmed appointments.
Oversaw office inventory by restocking supplies and submitting purchase orders.
07/2017 to 11/2018ManagerApproved Cash Advance | Anniston, AL,
Analyzed financial statements and payroll through product cost, labor and controllables.
Generated new business by developing marketing events, prospect calls and networking referrals.
Coordinated and launched grand opening.
Worked directly with staff to maximize customer satisfaction, streamline procedures and boost
bottom-line profitability.
Recruited and trained new staff members and produced employee schedules.
Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Managed day-to-day operations, including supervision and assignment delegation for 5 member
team.
Assessed client needs and promoted products and services to fit unique criteria.
08/2014 to 02/2016Kennel TechnicianAmerican Veterinary Group | Coral Springs, FL,
Walked over 50 dogs of varying sizes at one time while enforcing each dog's good behavior and
walking manners.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or
in-ground septic systems.
Kept dogs safe by remaining alert to environmental conditions such as traffic, other dogs and bad
weather.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each
station following shift completion.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods,
ensuring consistent workflow.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and
services provided.
Attended to sick or injured animals by securing veterinary care and notifying Vets quickly of pet's
condition.
Assisted customers by phone, including scheduling appointments and treatments.
Administered medicine to animals and monitored health following treatment.
Collected tissue, feces, blood and urine samples for examination and analysis.
Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
Restrained and managed scared and active animals.
Restrained animals during veterinary procedures.
Vaccinated animals and administered medications orally and intravenously.
Collected urine by expression cystocentesis, or catheterization.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave
sterilization.
Performed physical examinations and record case history, weight, temperature and other vitals.
Education and Training
Expected in 01/2017Associate of Science | BiologyBel Rea intstitute of animal Technology, Denver, Cleveland, CO, MSGPA:
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