Reliable Animal Care Technician with over Six years of volunteer experience. Highly knowledgeable in animal behavior, nutrition and health conditions. Competent in communicating with owners and interacting with animals. Seeking position in empathy-oriented work environment.
Determined Animal Care Technician with over Six years of experience in busy environments. Well-versed in animal behavior as well as Massachusetts animal welfare regulations. Seeking position in team-oriented and professional work environment.
Diligent and hardworking Animal Technician dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care.
Skills
Illness and Injury Detection
Pet Owner Advisory
Customer Service
Animal Training
Experience
11/2022 to 05/2023
Animal Care TechnicianMemorial Sloan-Kettering Cancer Center – Lyndhurst, NJ,
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Administered medications to animals.
Fed and watered animals in care, following special diets and regular medication administration schedules.
04/2020 to 06/2022
Medical ReceptionistOptech – Saint Clair Shores, MI,
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Called patients to confirm scheduled appointments and obtain additional details.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Took messages from patients and promptly relayed to appropriate staff.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Processed patient payments and scanned identification and insurance cards.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Trained new staff on office procedures, insurance processes and medical terminology.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
02/2019 to 09/2021
ConciergeBridge Senior Living – Dover, DE,
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Directed incoming calls and messages to appropriate staff or residents.
Handled mail and package deliveries, keeping items secure.
Answered guest questions regarding local area, facilities and amenities.
Entered work orders for housekeeping, pest control and maintenance issues.
Arranged special accommodations for guests to enhance visitor experiences.
Retained knowledge of local events to offer recommendations and personal services.
Scheduled conference room and other reservations using proprietary software.
Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
Assisted in arranging for restaurant reservations and limousines upon guest request.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Updated front desk's concierge book to maintain most relevant visitor information.
Built and maintained productive relationships with employees.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Took reservations from patrons by phone or online.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Offered guests beverages and refreshments upon check-in.
Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Education and Training
Expected in 06/2025 to to
Associate of Science: Natural Sciences Quincy College - Quincy, MA GPA:
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