Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Assistant Manager offers more than 6 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

  • Leadership
  • Team building
  • Problem resolution
  • Organization
  • Customer service
  • Merchandising
  • Customer relations
  • Staff training and development
  • Time Management
  • Self Starter
10/2021 to Current Senior Animal Care Techician City Of Memphis | Tennessee, IL,
  • Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Oversaw Petsmart Cat program, identifying adoptable cats to send to our partnering locations. Set up transportation of cats to Petsmart, allowing for greater live release rates at our shelter.
  • Oversaw work release program and constituents. Prepared daily rosters and submitted weekly attendance logs to the sheriff's department.
  • Created relationships with transfer partners to allow for greater live release.
  • Created daily work roster's for the animal care team. Maximizing productivity by assigning the appropriately in assigned areas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Preformed assessments on potential owner surrenders of various animals
03/2021 to Current Animal Care Technician Fedex | North Chili, NY,

• Daily cleaning and disinfecting of kennels, equipment, and work areas

to prevent spread of zoonotic diseases

• Feed and water animals daily.

• Assist with humane euthanasia and disposal of animals.

• Utilize computer to enter and update animal records in Chameleon


• Daily review of animal inventory; may move animals as needed within

the shelter.
• Unload and impound incoming animals received from Animal Control

and Licensing Officers and the public.
• Counsel owners who are relinquishing their pets by providing them

information on adoptability of their animal or information regarding

alternative options.

• Provide customer service to all shelter visitors and staff.
• Educate the public on age, breed, characteristics, and care/treatment

of shelter animals; may respond to inquiries from the public regarding

retention and disposal of animals.

•Assist in maintaining records and/or reports of inventories for food,

supplies and equipment.

• Understand and support department policies, local city and county

municipal codes/ordinances, and state laws related to animal welfare.

•Assigned to the care and treatment of equine, livestock, and/or exotic


•Assist in office by answering telephones, collecting fees, and issuing


01/2021 to Current Package Sorter Camden Property Trust | Chandler, AZ,
  • Inspected incoming material before scanning it and separated defective items with 100% accuracy.
  • Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
  • Arranged incoming and outgoing shipments according to dates and weights.
  • Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Transported picked products to packing area and verified proper packaging, sealing and labeling.
06/2015 to 04/2017 Professional Pet Groomer Petco | City, STATE,
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Identified animal health concerns and discussed problems with owners.
10/2010 to 06/2016 Assistant Manager Aeropostale | City, STATE,
  • Planned and prepared workflow schedules, delegating tasks for a fifteen member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
Expected in 06/2009 High School Diploma | Martin Luther King Jr. High School, Riverside, CA GPA:
Expected in | Riverside City College, Riverside, CA GPA:

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School Attended

  • Martin Luther King Jr. High School
  • Riverside City College

Job Titles Held:

  • Senior Animal Care Techician
  • Animal Care Technician
  • Package Sorter
  • Professional Pet Groomer
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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